Lezetta Diggs

Houston, TX *****

ad12jn@r.postjobfree.com

+1-713-***-****

CAREER PROFILE: Effective and detail-oriented Customer Service Professional seeks to obtain an entry- level opportunity to utilize 20 + years of combined experience in sales, food service management to make a positive contribution towards meeting company goals and be appreciated as meaningful work experience for future growth.

Fast learner works productively on a team and individually with minimum or no supervision. Authorized to work in the US for any employer

Work Experience

In Home Caregiver

Home Instead - Houston, TX

November 2023 to Present

• Medication reminder

• Prepared meals

• Light housekeeping

• Assist in mobility

• Companionship

• Ran errands

Resource Teacher

Bright Horizons Child Care Center - Houston, TX

October 2022 to Present

• Teaches two year old toddlers

• Classroom management

• teach a curriculum that is prepared by bright horizons

• Teaches self-care skills such as how to feed themselves with spoons, and proper hygiene

• teach the importance of sharing and etc.

Driver

Uber driver and delivery - Houston, TX

August 2016 to Present

• Delivery driver of food and groceries

• Pick up and drop off customers to their destination

• GPS to different destinations

Caregiver

Right At Home - Houston, TX

March 2022 to October 2022

• Offer companionship

• prepare meals

• medication, reminder

• Lite housekeeping

• washing dishes, sweep, mopping

• Clean bathrooms and changing linen

Onstar Customer Care Agent

Teleperformance - Houston, TX

May 2021 to September 2022

• Take inbound calls and sometimes make outbound calls

• Handle customer's inquiries on their accounts

• Direct customer calls to different departments

• Help resolve any concerns or complaints customer may have

• Greet customers when they call

• Activate customers on star service

• Sales on star safety and remote access plans

• Upsell OnStar products

• And process credit card payments

Property Manager

Public Storage - Houston, TX

June 2019 to May 2021

● Opening and closing of the store

Build customer relationship

● Assist customers with complaints and solving whatever issues they may have

● Handles cash, credit card and check transactions

● Sale merchandise

● Make rent and auction collection calls

● Confirms customers reservations

Call customer and confirm their reservations

● Copy and scan documents into customer’s account

● Make sure that the office and surrounding areas are clean

● Clean and stage units getting them ready for rental Amazon Flex Delivery Driver

Amazon Flex - Houston, TX

February 2018 to May 2019

• Pick up package from Amazon

• scan the package using my phone and go out to deliver them to customers Lyft Driver

Lyft Inc. - Houston, TX

December 2017 to May 2019

• pick up customers and drop them off at their destination using my phone GPS system Subway-sandwich Artist

CHARTWELL DINING/ UNIVERSITY OF HOUSTON DOWNTOWN CAMPUS - Houston, TX October 2016 to May 2019

● Prep meats and vegetables

● Bake bread for the day

● Take inventory of stock order supplies for the week

● Followed company rules and safety procedures

Manager of Operations

FRENCHY'S CHICKEN - Houston, TX

February 2015 to October 2016

● Oversee activities directly related to making products or providing services.

● Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.

Manage staff, preparing work schedules and assigning specific duties. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

● Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.

● Supervise others and provide on-the-job training. Manage the movement of goods into and out of production facilities.

● Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

● Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

● Assist the general manager with the day-to-day operations of the store ordering supplies Handling closing reports at the end of shift,

● Prep cook and fry cook, maintain cleanliness making sure store was clean and organized followed company rules and safety regulations Maintain food safety guidelines balancing registers

● Responsible for the opening and closing of the store Cashier

Frenchy's Chicken - Houston, TX

February 2015 to October 2016

● Receive payment by cash, check, credit cards, or automatic debits.

● Issue receipts, refunds, credits, or change due to customers.

● Assist customers by providing information and resolving their complaints.

● Establish or identify prices of goods, and tabulate bills using calculators, cash registers

● Greet customers entering establishments.

● Answer customers' questions and provide information on procedures or policies.

● Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. ● Stock shelves

● Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

● Calculate total payments received during a time period and reconcile this with total sales. Education

Associate in Science (AS) in Early Childhood Education HOUSTON COMMUNITY COLLEGE Houston Community College - Houston, TX August 2008 to May 2010

GED

Houston Community College - Houston, TX

August 1988 to March 1989

Skills

• Retail sales

• Communication skills

• Customer service

• Property management

• Upselling

• Cashiering

• Food safety

• Food management

• Cooking

• Interviewing

• Cleaning

• Stocking

• Remote access software

• Microsoft Office

• Pricing

• Time management

• Food service management

• Cold calling

• Sales

• Leadership

• Management

• Organizational skills

Certifications and Licenses

Driver's License

June 2019 to June 2024

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