SAMANTHA EDDY

Rockwall, Texas 940-***-**** ad12iu@r.postjobfree.com

Professional Summary

Customer service/data entry agent with 6 years of experience, looking for a new opportunity to start a permanent career with ample growth.

Has a proven track record of building rapport with clients and businesses, resulting in a nearly 50% increase in company reviews and significant revenue growth.

Possesses excellent communication skills, empathy, and attention to detail, ensuring exceptional customer service. A valuable asset to any team in the customer service field

Education

GED / North Central Texas College

Graduated May of 2019

Attended NCTC for adult educational courses.

CERTIFICATE / North Central Texas College

October of 2023 to May of 2024

Studying for technical Customer support

Work History

Advantage solutions

Assembly technician / March of 2023 / Current employer

Assembled customer orders to be ready to take home, a free service to all orders placed at a home depot.

This role gave me the ability to bring better customer experience and support, resulting in higher profits.

Used Microsoft office software to log data from pieces built and hours worked.

After working here for a few weeks, I learned the blueprints to all inventory, making my work flow faster and for efficient for better service. This ranked me in the top 5 of best employees for Advantage.

Entrata

Leasing agent / October of 2021 to March of 2023

Multitasking with phones, dual monitors, and all of Microsoft office applications. Gained skills in communication, data entry and management with a heavy inbound call volume.

With these skills, it gave me the ability to generate leases at an astonishing level. This gave resident’s a home and my employers great revenue. When an issue would arise, I made sure it was taken care of in a timely fashion, leaving our callers satisfied. Making my lease agreements the most valued and effective for company advancement and easily raising satisfactory reviews from our residents.

This position was an independent position, working from home at a full time schedule. This helped me with time management and critical thinking. Not being able to grab a manager at the sign of an issue, was new for me. But over time, I became successful at deescalating customers, analyzing problems, and communication skills.

Triple O International

Laboratory technician / January of 2019 to September of 2023

Tons of Fabrication and data entry. Utilized all of Microsoft and Google applications. Managed phones and dual monitors. Assisted management and supervisors for an easier work load.

I was able to quickly fabricate our products to send to our doctors, this lowered wait time and kept our dentists satisfied and in business, without sacrificing quality. Saving time and money!

Operated lab sanders, steamers, drills, grinders, and 3D printers. Responsible for fabrication, data entry, and communication.

When I was hired, this employer wanted their employees thoughts on how the laboratory was ran and where it could improve. A few of my ideas circled around organization of documents and supplies. With that, it helped us keep track of incoming cases, current cases, and all of the older cases kept for records. This achievement gave me for Triple O.

Certification / Licenses

CNA certification – November 2018 to current

Drivers license – April of 2020 to current

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