Ekua Ashanti

Cell: 602-***-****

ad12it@r.postjobfree.com linkedIn: www.linkedin.com/in/ekua-ashanti-csm-9490a9241 Chandler, Arizona

WORK EXPERIENCE

Retention Project Specialist March 2019 – Present

Progressive Insurance Phoenix, AZ

Leverage expertise in customer relationship management and data analysis to maintain accurate forecasting of prospective customers.

Serve as appoint of contact for product and service inquiries, managing concerns and complaints while ensuring the full cycle customer engagement process was met.

oAchieving a 90 percent retention rate and first call resolution.

oConsecutively a top 3 performer for retention, customer satisfaction and upsells.

Collaborate with key stakeholders, such as independent agents, brokers, underwriting, and claims to manage escalations to completion within tight timelines.

Life Insurance Agent & District Manager January 2017 –March 2019

Priamerica Phoenix, AZ

Utilized Agile methodology to develop strategic plans and track progress.

Recruited, trained and managed a team of 25. Used software database for financial advising and implementing client application for life insurance.

Achieved an average policy value of $600,000 on a quarterly basis.

Foreclosure Prevention Specialist January 2013 – January 2017

Mr. Cooper’s Chandler, AZ

Developed and executed strategies that assisted more than 300 clients quarterly in retaining their properties.

Portfolio management and collaboration with cross-functional departments to execute strategies and achieve project management success.

Medical Office Manager August 2010 – December 2013

McLarin Hospital Academic Hospitalist Flint, MI

Organized and implemented workflow through building, editing and updating the enterprise database software with over 100 patients’ medical records monthly.

EDUCATION

Oakland University Rochester Hills, MI

Bachelors of Psychology

CERTIFICATIONS

Certified Scrum Master – CSM®

SKILLS

Requirements Management

User Story Prioritization

Jira Boards and EPICS

Scope & Change Management

Culture & Mindset

KPI Calculation

Business Process Analysis

Business Process Strategy

Capacity Estimation

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