Sue MAHINFAR, CHRP Candidate 416-***-****

** ****** *****, *********, ** L4J 1Z5 ad12il@r.postjobfree.com Human Resources professional with 10+years (Employee Relation, Performance Management, Coaching and Counselling, Training, Recruitment, Payroll, Benefits, Compensation, H&S) of HR experience dedicated to promoting a positive, Productive work environment for management and employees. Experience in working in complex environment which requiring a high degree of confidentiality, discretion and diplomacy. Communications: Known as one who is easily approachable and works exceptionally well in teams, one who has increased employee satisfaction, heightened productivity, and reduced employee turnover in the past 10 years. Strategic Planning: Actively engaged with teams management to analyze performance of staff, operations management, organizational structure, and resource allocation. CORE COMPETENCIES:

• Counselling Services, i.e. EAP

• Diplomatic Authority and Oversight

• Tactile Planning & Program Execution

• Versatile, Flexible, Helpful, Empathetic

• Coordination of all HR Activities

• Articulate at Evaluating Staff

• Developing questionnaires, forms

• Effective conflict Resolution, Mediation

• Diffusing awkward situations

• Promoting Safety in the Work Environment

• Wage, salary and benefits assessment

Key Achievements:

• Improved the Orientation & Training programs to optimize performance and retention of new hires, long term.

• Conducted job task analysis; labour arbitration, contract negotiations

• Carried out the full Health and Safety cycle n the company

• Updated employee information and manuals, company policies and forms to ensure regional compliance with ever- changing company regulations.

• Successfully supervised and mentored a group of seven within the Human Resources department.

• Forged HR partnerships with key operating divisions worldwide to drive common vision. WORK EXPERIENCE:

Wing’s Food Products Toronto HR Manager April of 2019 to Present

• Regularly communicate with the management team in key HR processes, recruitment and selection, performance management, talent management and continuously improve HR practices/processes

• Facilitate full cycle recruitment, which included creating a pool of resumes, selecting admissible candidates, carrying out phone interviews, inviting them and participating in in-person interviews with the hiring managers, posing HR related questions from the interviewee to assist managers in selecting the best candidates.

• Train successful candidates on GMP, H&S Awareness, and Violence and Harassment policies on their first day of work, and introduce them to the QA to train them on WHMIS, Labelling and other necessary trainings.

• Evaluate the effectiveness of training by collecting feedback from employees and supervisors

• Conduct exit interviews and use their feedback to improve employee-retention.

• Analyze complaints, conduct investigations in accordance with company policies and legislation requirements and provide recommendations.

• Employee Relations – Investigate employee and integrity action complaints and coach associates through the investigation process to ensure timely and effective resolutions.

• Compensation - Recommend wage and annual rate adjustments for store staff. Monitor and identify changes in market situations.

• Lead and manage initiatives such as performance review, process support, salary and bonus administration and data expertise

• Review and manage benefits programs and make recommendations as necessary Sue MAHINFAR, CHRP Candidate 416-***-****

26 Shasta Drive, Thornhill, ON L4J 1Z5 ad12il@r.postjobfree.com

• Provide monthly headcount reports and quarterly HR dashboards to initiate meaningful discussions with leaders to provide solid recommendations on next steps

• Actively participate in operational meetings providing input relevant to the HR function

• Interact with individuals at all levels of the organization

• Prepare and analyze HR reports related to engagement, turnover, disability, and health & safety in order to identify valid insights and develop action plans/recommendations which address gaps, areas for improvement which the business can use to make decisions

• Assist with Disability Case Management

• Assist with the implementation and ongoing administration of an HRIS/Payroll system

• Review and edit the organizational chart upon consultation with the management team

• Involved with HR audits pertaining to workplace requirements, training and documentation.

• Create pay equity plan for employees and review employees’ salaries and wages

• Complete full cycle H&S requirements, based on OHSA requirements including all mandatory H&S trainings H&S-related Employment Standards Act posters and review H&S requirements in accordance OHSA Ontario

• Review and update HSM and HRM in order to fulfill compliance requirements and new regulations/policies.

• Maintain an amiable and genial relation with all workers and supervisors, in order to create an affable and joyous work environment. Employees place great trust in me.

• Prepare reports for any issues and conflicts between employees, such as violence and harassment or other issues by investigating them and discerning the required corrective action and following up to resolve issues.

• Arrange and retain records of all required trainings such as AODA and BRC training HR PLANNING SUPERVISOR Petrochemical Company, Iran March 2003– August 2017

• Played a critical role in organizations including but not limited to: recruiting, training and development, evaluations, feedback and promotions, performance management and problem solving.

• Outlined and modified appraisal systems for employee positions based on job descriptions and position characteristics. Created a dynamic system to reinforce the positive behavior of employees while providing feedback on areas of performance that required improvement.

• Headed up corporate project teams using HRIS management, employee self-service modules and a rewards and recognition program.

• Selected the most suitable candidates for each position. Forged the introduction of diversity management programs to expand hiring, training and promotion of minority candidates.

• Managed the HR team during the merger with another company. Result: built a new organizational chart, identified each job candidate’s training needs and defined new job descriptions.

• Reduced staff turnover by more than 20%. Introduced new product information and benefits to all.

• Updated and maintained organizational chart for all departments. Updated records confidentiality and handled time- sensitive material and distribution.

• Orchestrated annual employee appraisals, reviewed results and discussed with employees. Designed and produced multimedia employee communications.

• Planned, strategized and prepared continuous learning and training workshops and courses as an education advocate to encourage and employer employees to move forward in their career and discover new heights in their career path. Made an impact in corporate-cultural change – pioneered initiatives impacting 3000 employees. EDUCATION

• Human Resources Management Certificate, York University, Toronto, Ontario.

• Employment Law for Human Resources and ADR Practitioners

• Bachelor of Administration Management, Tehran University, Tehran, Iran. (Major: Public Administration) AWARD: “The Best of HR at Your Fingertips.” A Welcome to Yorkie! Blog; Winner of the Yorkie Blog Tagline Contest, HRPA York Region. https://www.hrpa.ca/HRPAChapters/york/community/Pages/The-Yorkie.aspx

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