Customer Service Quality Control

Donald Phipps

ad12gz@r.postjobfree.com 312-***-**** Chicago, IL

SUMMARY

Seasoned laborer with 8 years of diverse experience in warehouse operations, line work, and customer service. Expertise in forklift operation, material handling, and safety inspections from tenure at Windy City Metals Recycling. Proven track record in efficient line preparation and product quality control from role at A.S.G. Staffing. Seeking a General Laborer position.

WORK EXPERIENCE

Windy City Metals Recycling Chicago, IL

Forklift Driver/Material Handler Apr 2019 - Jun 2023

• Ensured quality control by meticulously inspecting and sorting materials, eliminating debris and verifying the correctness of cart contents.

• Demonstrated manual dexterity and proficiency with machinery in disassembling large-scale items for material extraction.

• Operated forklifts to safely transport substantial loads, enhancing warehouse efficiency and product flow.

• Engaged in customer service, addressing queries about warehouse navigation, materials, and pricing, thereby improving customer satisfaction.

• Conducted comprehensive safety inspections of warehouse zones to identify and rectify potential hazards, fostering a safer work environment.

A.S.G. STAFFING Chicago, IL

Line Worker Jul 2017 - Dec 2017

• Contributed to daily operational efficiency by preparing production lines and ensuring readiness for future orders.

• Maintained product quality by conducting thorough inspections for damages and overseeing conveyor operations, while also addressing coworker concerns and requests. ENTERTAINMENT CRUISES Chicago, IL

Prep Hand/Dishwasher/Server Apr 2015 - Oct 2015

• Demonstrated exceptional culinary skills in the preparation and expediting of a variety of food items for service, including appetizers, fruit trays, and entrees.

• Ensured optimal guest satisfaction through comprehensive servicing before, during, and after cruises, in addition to maintaining strict sanitization protocols for all service utensils and areas. O'HARE INTERNATIONAL AIRPORT Chicago, IL

Sales Associate/Concessionaire Sep 2009 - Feb 2013

• Managed inventory procurement to maintain optimal stock levels for store and stockroom operations.

• Assisted team members in executing complex tasks while delivering exceptional customer service rooted in respect and responsiveness.

EDUCATION

GEORGE W. COLLINS HIGH SCHOOL CHICAGO Chicago, IL

2007

SKILLS

Assembly • Packaging • Manufacturing • Warehouse Experience (10+ Years) • Materials Handling (4 Years) • Pallet Jack

• Forklift (4 Years) • Quality Inspection

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