TERRANCE PERRY

Cell: 551-***-****

Email: ad12gr@r.postjobfree.com

Summary:

22+ Years of Information Technology Experience Provide White Glove Support

Perform tier 1-3 troubleshooting (activations, account management, synchronization) for Verizon Blackberry and PDA’s, iphones and ipads

Valued as a team member equally comfortable in independent settings with strong problem solving skills. Provided AV support for all conference rooms including Zoom meetings

Troubleshoot computer issues for desktop support also through remote connections tools such as VPN, Casper, VNC. Provided support for travel users with wireless problems, LAN difficulties, and VPN issues.

Provided smart board support

Managed and configured printers on the print server Managed Junior Technicians

Completed daily scheduled assigned trouble tickets, including PC removal and asset tracking, PC deployment, peripheral installation/configurations, and software installation.

Provided technical and customer support for associates, and clients

Installed, configured modified and troubleshooting of operating systems and software. Experienced with the operation and administration of IT systems.

Extensive PC support experience resolving user problems and improving user efficiency with IT systems Strong organizational and analytical skills.

Excellent support skills with strong attention to detail and an exceptional work ethic Able to work successfully on multiple projects at one time

Build and configured over 600 computers Macintosh and Windows

TECHNICAL SKILLS

Platforms: Windows Windows7/Windows8/ Windows 10/Windows 11/ Office 2010, 2016,

Office 365 Exchange 2003/Mac OSX /OSX Server/ SCCM /Casper/ Management Suite/ Landesk/ Adobe Acrobat, Adobe Suite, ENPS

Networking: LAN implementation and configuration (Wired and Wireless) TCP/IP, SMS, firewall and NWlink and NetBeui

Remote: VPN, VNC, Remote Desktop assistant, Dave Client, sonic remote connect, Team Viewer, Zoom, go to meeting, Manage Engine, Global Protech

Ticketing systems: Track Web, ITSM, Service Portal, Service Now, Manage Engine

PROFESSIONAL EXPERIENCE:

Newsmax Media, New York, NY February 2022 – October 2023

Systems Support Engineer

Provide white glove support to executives anchors and guestProgramed and setup phones using Verizon console Create and manage active directory user accounts Managed server access to users and groups

Manage door panel security system Create and activate security badges

Support broadcast systems and software within the studio Created images and reimaged computers and mac systems Deployed new hire equipment

Managed computers using manage engine endpoint central

Managed video conferencing equipment within all conference rooms Managed network equipment in IDF closets

Supported all remote users globally

Service now and manage engine support

Windows v10 to v11 upgrades

Managed and created users in Active directory

Deployment of software

Decommission and redeployment of equipment

Serviced copiers and printers

Random penguin house / Princeton University 2020 - 2022

Freelance call center technician

Provided tier 1-3 support for all end users

Responsible for rebuilds of laptops, workstations, servers

Trouble shoot software and hardware issues

Used VPN to login network and provided off site support

Conde` Nast, New York, NY April 2019 - April 2020 Support Engineer

Provide support to senior level techs and end users Imaging pc's and Macs

Trouble shoot software and hardware issues Support windows and OSX operating systems Mac System upgrades

Testing new software for compatibility issues

Create new user accounts and administer Active Directory Console Asist with projects within the environment

IHeart Media, New York, NY January 2018 – October 2018 Executive Support Technician/ Specialist

Provide white glove support for executives and end users Manage conference rooms ensuring all equipment is functioning Rebuild and image apple and windows computers

Support windows and OSX operating systems Setup new hires

Program and setup Avaya and Cisco desktop phones Setup exchange accounts on wireless devices

Manage Macintosh environment using Casper software Manage the network equipment in the idf closets Administer user accounts in active directory

Patch management

Provide assistance to users remotely Setup conference calls and webex’s Computer relocations

Provide assistance with copiers and printers Install printers and copiers onto the print server Asist with projects within the environment

Mansueto Ventures, New York, NY January 2014 - 2017 Senior Support Specialist/ Lead

Provided white glove support to (CEO, President, CFO)

Administered Mac environment up to Sierra using N-Able management tool Supported Windows 7, 8, 10 workstations

Supported 350 users onsite and remotely

Managed user accounts in Active Directory using group policies Created and deleted user accounts within the Active Directory console Supported Microsoft Office 2010, 2011, 2016 and office 365 Supported Adobe Creative Suite applications

Supported Microsoft Dynamics for accounting dept.

As a lead was responsible for training junior technicians Build and Configure Macintosh and Windows computers

Provide Audio and Visual technical support for all conference rooms Setup meetings with zoom video conference software

Setup portable sound system during large conferences

Trouble shot crescent software in which controlled video and audio hardware components Made sure laptops were projecting properly on large and portable screens

Responsible for Server backups Configured Cisco IP phones Inventory management

Provide server support to all VM’s and stand alone servers Responsible for IDF closets hosting 30 network switches

Responsible for creating Computer Images and deployment of software through n-able tool

Groupm, New York, NY November 2011 – 2013 Senior Support Technician

Provided white glove support for all senior staff Support mixed enviorment, windows and mac Provided tier 1-3 support for all end users

Build and Configure Computers

Used SCCM software for imaging and software updates Trouble shoot software and hardware issues

Responsible for supporting senior executive staff and high end users Manage AV equipment in Conference rooms

Configure IP Phones Responsible for IDF closets

Managed and enforced IT code of ethics policy Managed Macintosh environment using Casper suite

PVH., New York, NY March 2011 – Nov 2011 Support Technician

Rebuild and Configure Macintosh and Windows computers

Trouble shoot software and hardware issues Convert windows users over to Macintosh systems

Create Scripts and software packages using Casper Admin software Help manage the Macintosh population within the Casper software Responsible for all Macintosh rollouts

T’s Computer Repair., Jersey City, NJ JUN 2009 – Sept 2010 Technician/IT Analyst

Rebuild Computers Software Upgrades

Trouble shoot computer and Macintosh systems Configure and install network

Deployed New equipment

Configured and installed wireless routers

DG3 North America., Jersey City, NJ JULY 1999 – MAY 2009 IT Analyst

Patch Management Trouble shoot Blackberry’s

Added Blackberry’s and administered accounts on Blackberry Server Configured and Activated blackberry’s

Help manage active directory console Manage Sophos Anti-virus console

Responsible for rebuilds of laptops, workstations, servers Administer user accounts

Assisted the viability of software’s integration into the Pre-press workflow

Supported over 300 NT office users and 20 High-end Macintosh users on 1st, 2nd and 3rd shifts and also our remote locations

Used VPN to login network and provided off site support Maintained Print Server for both PC and Mac workstations Managed several 2003 and OSX servers

Upgraded and maintained pre-press hardware and software Troubleshoot RIP for image setters and plate setter

Maintained all of the Desktop dept. Macintosh and Windows workstations Supported end users on various MS Office application problems

Evaluated and made recommendations on purchasing new computer equipment. Recalled data and clients jobs from Network Storage Backup Solution

Assisted in implementing the San solution for the Pre-press department. Configured Apple share IP servers for Macintosh networks.

Configured and joined printers and copiers to the network. Repaired and serviced various copiers, printers and fax machines. Created Ghost Images for regular office workstations.

Repaired network jacks and ran cables

Used Track web system for monitoring trouble tickets

Education:

Global Knowledge New York, NY 2008 – 2008

Completed: MCSE training Course

Taylor Business Institute New York, NY Completed: Networking Technology Diploma

2003 -2004

Drake Business School, New York, NY Completed: Computerized Business Certificate

1997 - 1998

Special Projects:

Lead technician on Implementation of EFI Hagen OA system by running cable, installing the software on over 300 workstations

Helped convert NT environment to Active Directory.

Lead Technician on cost savings project by reducing and replacing printers, copiers with newer and more efficient equipment cutting back on usage, toner and monthly lease rates.

References: Will be furnished upon request

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