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Service Delivery Team Members

Location:
Jacksonville, NC
Posted:
December 18, 2023

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Resume:

HEZEKIAH CHEPTUMO KANDIE

Jacksonville, North Carolina, USA Phone number: +1-984-***-**** Email address: ad12f4@r.postjobfree.com

Hardworking and respectful Animal Science professional and Farm Herdsperson with 20+ years of expertise in multi-dimensional agricultural extension and agribusiness management, and in milk, honey, and meat processing with strict adherence to HACCP, SSOP, and GMP. Reliable and approachable with a rich history of delivering quality service by facilitating the sales, technical marketing, and safe use of animal health products, pesticides, agricultural chemicals, fertilizers, and feeds to achieve the set institutional objectives. I am committed to producing impactful results by leading and organizing team members to ensure efficient service delivery in a fast-paced environment.

Professional Experience

Baringo County Government Kabarnet, Kenya

Assistant Director of Livestock Production, Value Addition, and Marketing January 2020 - July 2022

●Promoted steady business growth by effectively managing livestock and successfully increased livestock production by 15%

●Managed technical extension services to livestock producers that included feeds and feeding, pest control, disease prevention, and management.

●Managed and enforced animal welfare by upholding high standards for livestock housing to promote cleanliness, proper hygiene, and humane handling of animals.

●Retained top talent by sourcing, hiring, and managing 150 team members to create a positive work environment.

●Participated in and facilitated the coaching and training of departmental staff, livestock farmers, and processors to improve performance and productivity.

●Supported strategic initiatives by collaborating with farmers and processors to process livestock produce and assist them in marketing successfully.

●Directed the management of Livestock Sale Yards and supervise the running of the County Livestock Marketing Council (CLMC)

●Supervised slaughter and meat inspection services in abattoirs and meat processing plants.

●Provided specifications for milk, honey, and meat processing machines and equipment and assisted in procurement, installation, and commissioning.

●Developed legal and institutional frameworks for livestock production, value addition, and marketing.

●Streamlined operations by devising and implementing departmental policies, plans, and procedures to boost productivity.

●interpreted and implemented research findings and assisted researchers with interests in livestock-related research studies in the county.

●Provided liaison services to investors, development partners, research institutions, and other agencies to address issues and implement solutions.

●Participated in the establishment of the departmental budget and tracked expenses to drive operational efficiency implementation.

Career Note: Career Transition, March 2019 - January 2020. Experienced a career shift while pursuing new professional opportunities and career advancement.

Gofarms Enterprises Limited Iten, Kenya

Technical Development Sales Manager September 2013 - March 2019

●Maximized profits by managing sales and technical services to improve revenue and extension delivery.

●Created demand and secured business by leading and growing the field sales force to improve sales by 30%

●Attracted high-quality talent by identifying, recommending, recruiting, and training 15 team members to ensure efficient service delivery.

●Strengthened client portfolio by establishing and cultivating stakeholder relationships with farmers, government departments, and clients.

●Generated new business opportunities by coordinating and leading field activities, including farm visits, field days, and seminars to increase the customer base by 10%.

●Wrote weekly and monthly reports to the company on business performance and suggested ways to improve in the future.

●Participated in budget-making and implementation.

Juanco SPS Limited South Rift, Kenya

Regional Sales Manager May 2005 - August 2013

●Optimized performance by managing sales and marketing strategies to surpass regional sales objectives.

●Secured sales by creating demand through farmers’ training on their farms, field days, seminars, and trade shows.

●Ensured expedited order processing and product deliveries on time to the distributors and the farmers leading to a 30% increase in sales.

●Managed business finances by increasing debt collections to reduce debt by 65% successfully.

●Enhanced service delivery by strengthening public relations with existing clients to attract high sales volumes.

●Grew customer base by 25% by coordinating and delivering technical information through farm visits, trade visits, field days, and seminars and boosted sales revenue by 35%

●Grew extension service through farm visits and product-use detailing- safe use and application.

Cooper Kenya Limited North and South Rift Valley, Western and Nyanza Provinces -Kenya

Regional Sales Manager March 2003 - May 2005

Managed and improved sales and marketing of veterinary products on behalf of the company- Injectables, infusions, acaricides, anthelmintics, mineral supplements, feed additives, and farm equipment.

Managed 30 distributors and over 350 sales outlets to ensure product sales flow.

Managed and supported 12 Territorial Sales Managers (TSMs) and 12 technical support Sales Representatives to realize their targets.

Participated in Staff recruitment and training.

Secured product orders made by the TSMs and ensured timely processing and delivery to the customers.

Made visits with the territory staff to teach farmers about the products and safe use (marketing), secure orders, and supply them.

Participated and facilitated farmer field days, exhibitions, and trade shows to market products.

Prepared annual sales forecasts for each territory and implemented them with a focus on a 15% annual increment while ensuring at least 85% sales achievement.

Wrote monthly reports and the way forward to the company.

Cooper Kenya Limited Kericho and Bomet Counties, Kenya

Territorial Sales Manager October 1999 – March 2003

Managed and improved sales by 30% and marketed veterinary products.

Managed 5 distributors and over 70 retail outlets to ensure product sales flow.

Secured product orders and ensure timely processing and deliveries to the customers.

Visited farms to teach farmers about the products and safe use (marketing), secure orders, and supply.

Participated in and facilitated farmer field days, exhibitions, and trade shows to present products and services to prospective customers.

Prepared annual sales forecasts and implementation with a focus on a 15 yearly increment % and at least an 85% sales achievement target

Devised effective territory sales and marketing strategies.

Analyzed data to find the most efficient sales methods.

Met with customers to address concerns and provide solutions.

Consumer research to discover new sales opportunities.

Participated in industry or promotional events (e.g., trade shows) to cultivate customer relationships.

Conducted training in sales techniques and company product attributes.

Assess sales performance using key performance indicators (KPIs)

Monitored competition within the assigned region.

Prepared and submitted reports to the Head of Sales.

Kenya Co-Operative Creameries Limited

Field Services & Milk Procurement Officer May 1992 -September 1999

Procured milk from the farmers and farmer cooperatives to maximize milk intake volumes.

Managed milk hazard contaminants both at the farm and at the factory reception area to minimize wastage to less than 1%

Routinely participated in HACCP practices to ensure only safe milk goes through for processing.

Managed staff at the reception to ensure HACCP and SSOP are followed to the latter.

Enforced industrial safety, industrial hygiene, and OSHA practices.

Visited farms whose milk was rejected to offer technical advice on clean milk production.

Kept daily records for each individual milk supplier and computed monthly supplies records for onward payment.

Routinely supervised milk processing as assigned by the Factory Manager

Participated in field days, trade exhibitions, and trade shows.

Wrote weekly and monthly reports and recommendations.

Kisekem Farm Kipkabus -Uasin Gishu County

Farm Manager September 1991 – May 1992

Managed employees through the allocation of duties and supervision for efficient service delivery

Repaired, maintained, and replaced farm equipment.

Produced on-farm feed formulation and feed the dairy cows and chicken layers.

Ensured routine and timely cleanliness and inspection of the dairy, the milking parlor, and the milking machines.

Visited and inspected livestock, pasture fields, and watering facilities to ensure good health and feeding.

Enforced hygiene milking processes to control mastitis and reduce milk contamination.

Ensured all staff adhered to routine health and safety regulations.

Routinely applied pest control and prevention procedures using herd health management approaches such as weekly dipping, quarterly deworming, and routine vaccinations.

Managed breeding and Artificial Insemination service to improve hybrid vigor.

Cleaned and maintained hygiene in the poultry unit.

Recorded and kept the farm records.

Marketed the produce – milk and eggs to the local market.

Core Competencies

Customer Service, Interpersonal Communication, Leadership, Teamwork, Project Management, Critical thinking and problem-solving, Time Management, Livestock Handling, Animal Husbandry, feed formulation, herdsman (Hog, poultry, dairy, and beef cattle, sheep, and goats), Records Management, Sanitation, Safe food handling and processing (milk and meat), Safe handling and use of chemicals, pest control, Sales and marketing of agricultural and veterinary chemicals and animal feeds, industrial safety, industrial hygiene, OSHA, waste management and disposal.

Education & CertificationsMaster of Science in Animal Production, University of Eldoret

Bachelor of Science in Animal Production, Egerton University

Certificate in Project Management, Kenya School of Government

Publications

Nutrient Content & Dry Matter Degradability of Acacia Species in Arid & Semi-Arid Land of Baringo County, Kenya

Identification, Preference and Nutritional Evaluation of Acacia Species as Browse Feed for Goats in ASAL Region, Baringo county- Kenya.



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