Rafael J Hernandez Alicea

**** ****** *** ******* *******, S.C 29316 864-***-**** ad12ep@r.postjobfree.com linkedin.com/in/rafael-hernandez-alicea-2168a8213

PROFESSIONAL SUMMARY

As a seasoned business owner with a profound background in cybersecurity and extensive managerial experience, I bring a unique blend of strategic vision, operational excellence, and a steadfast commitment to safeguarding critical assets.

• Excellent Time Management

• Mathematical Aptitude

• Fluent in Spanish and English

• Goal-oriented

• Excellent Work Ethic

• Protocols & IP: BGP, OSPF, RCP, Frame Relay, DNS, GRE,

• APIs & Networks: IP, LAN, WAN, ISP, AWS, SD-WAN, VXLAN, Cisco Firewalls

• Operating Systems: Windows 7, 10; Unix; Linux; Mac OS; Android OS

• Software: SQL; Azure; Microsoft: Visio, Word, Excel, PowerPoint, Outlook, Access EDUCATION:

Greenville Literacy Association – Simpsonville, SC August 2018 – November 2018

GED

ECPI University – Greenville, SC

January 2019 – June 2021

Bachelor’s Degree in Computer Information Science

Concentration in Cyber and Network Security

• Obtained the President’s Award by maintaining a GPA average of 3.8.

• Obtained the Dean’s List 4x due to perfect attendance. CompTIA Readiness – February 2022

Completed CompTIA Security+ 601 and Network+ courses Key Coursework:

• Applied Project Management

• Cloud Solutions

• Networking

• Linux Administration

• Service Desk Fundamentals

• Scripting

• Routing and Switching

• Ethical Hacking

• Advanced Defense and Countermeasures

• Storage Area Networks and Disaster

Recovery

PROJECT EXPERIENCE HIGHLIGHT:

ABC Technology Inc. Greenville, SC

December 2019 – March 2020

• Led and flawlessly executed configurations on a network design with a completion timeframe of 5 weeks.

• Analyzed, reviewed, and brainstormed the dimensions of the network design to implement a Business and Disaster recovery planning budget of $500,000.

• Identified several hardware devices within the network design that saved 25% of the budget, allowing space for future investments and growth.

• Applied 75% of the budget towards upgrades and better security implementation, which allowed for the completion of the project within the allotted time. FURTHER WORK EXPERIENCE:

Owner

August 2023 Present

EcoTransClean Solutions

• Develop and implement comprehensive business strategies to drive growth and profitability in the transportation and commercial cleaning sectors.

• Identify new market opportunities and partnerships to expand the business and increase revenue streams.

• Evaluate industry trends and competition to ensure the company remains competitive and innovative.

• Oversee financial planning, budgeting, and forecasting to optimize financial performance and ensure fiscal responsibility.

• Manage cash flow, financial reporting, and accounting processes to support strategic decision-making and maintain financial health.

• Provide strong leadership and guidance to all departments within the organization, ensuring effective operational processes and delivery of high-quality services.

• Streamline operations, logistics, and scheduling to enhance efficiency, minimize costs, and meet client expectations.

• Cultivate and maintain strong relationships with existing and potential clients to understand their needs and expectations.

• Address client concerns, resolve issues, and ensure exceptional customer satisfaction to drive repeat business and referrals.

System Administrator

August 2021 Present

Spartanburg Steel Products Inc. Spartanburg, SC

• Implementation, support, and troubleshooting CMS ERP and Funnelcloud services in an automotive industry and manufacturing environment.

• Support, maintain, and troubleshoot all desktop, laptop, mobile devices, and network systems within the Spartanburg Steel Products domain.

• Created and maintained a website environment providing critical information and resources for end-users and companywide.

• Provided continued information and training on up-to-date cybersecurity resources and resolutions.

• Maintained and secured network infrastructure using tools like Wireshark and Fortinet Fortigate software.

Service Center Analyst

August 2020 August 2021

Prisma Health Systems Greenville, SC

• Support, maintain, and troubleshoot all desktop, laptop, mobile devices, and network systems within the Prisma Health domain.

• Provide excellent customer support to all Prisma Health Providers, staff members, contractors, and external vendors.

• Worked in a team environment, providing resolution and escalations using the Service Now ticketing system (SNOW).

Product Support Specialist

March 2020 – August 2020

Concentrix Greenville, SC

• Assisting Diabetic patients by troubleshooting Omnipod meters in a high-paced, high-call volume environment. (Remote Work)

• Train new and former patients to set up their Omnipod equipment and Pod placement as a Product Support Specialist.

• Aided patients at their most vulnerable moment and showed sincere empathy and guidance in hopes of fulfilling their immediate needs. Computer Technology Work Study

April 2019- March 2020

ECPI University Greenville, Sc

• Taught basic computer hardware.

• Assisted end-user in basic computer operations.

• Worked alongside Greenville Literacy Association and Elizabeth Roser, Director of Programs, entering customer data and teaching ESL as a substitute teacher when needed.

• Partnered with IT professional and business owner Vernon Trice, Systems Administrator, assisting with basic IT projects involving Windows 10 updates and upgrades, using Office 365, upgrading, and installing servers in a business environment. Customer Service Representative

December 2018- January 2019

Bryant Vocational & Rehab Center - Lyman, SC

• Delivered exceptional customer service by maintaining extensive knowledge of products, services and creating a welcoming environment.

• Learned, referenced, and applied product knowledge information.

• Communicated with and supported sales, marketing, and administrative teams. CEO & Founder

Fresh Fire Foundation Non-profit Organization

June 2013 – Present

• Created and organized a humanitarian effort to improve young people's and their family’s lives.

• Mobilized efforts to have two schools built and upgraded and 26 church buildings in several communities around Kenya, Africa.

• Raised funds for one of several projects to send young girls to school to avoid discrimination and mutilation.

• Partnered with In Touch Ministries to help improve young pastors’ lives and that of their communities by providing leadership education.

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