Lisa Larsen

Fullerton, CA *****

ad12ef@r.postjobfree.com

+1-714-***-****

I am a consistent, hardworking, highly motivated person. I feel I am friendly, outgoing, and a very dependable person. I feel it is crucial to demonstrate the importance of my job duties and expectations. I am looking to improve my position in the work force, expand my knowledge and skills. I am also looking to establish long term employment in a friendly environment. Work Experience

On-Call Specialist/Teamleader

Southwest Answering Service - Placentia, CA

September 2021 to November 2023

• I would get daily emails from clients with their weekly/monthly/yearly On-Call Schedule that needed to be entered in their account as soon as possible.

• Ensure all calls are answered in an efficient, professional, and timely manner.

• Answer calls during peak business times, for 50% of my shift.

• Assist with escalated calls throughout my shift, and all other calls during peak times.

• Provide timely responses to client inquiries/requests, escalating them to the programming or management team as necessary.

• Identify, research, and resolve customer issues.

• Recognize, document, and alert the Managers of trends in customer calls.

• Recommend process improvements and identify training needs.

• Oher duties as assigned.

Telephone Operator

Southwest Answering Service - Placentia, CA

November 2019 to September 2021

• Answer between 150 and 200 calls daily.

• Take complete messages for the office.

• If caller states it is an emergency and could not wait for the office to open I would follow the script and it would take me to the person who is on-call for that account. Depending on that persons protocol i would either page that person to the caller's phone number or i would call them on their cell phone and connect caller to the on-call person.

• If caller states it is not an emergency i would take a complete message and send it to the office for them to follow up with the caller when they are available.

• Verify and confirm all information.

• Everyone would record a perfect answer for all the accounts we answer for in a pleasant voice. Once we were done with the caller it would automatically answer the next call with your perfect answer voice.

• If script was not taking you to the on-call we would send the message to dispatch and they would figure out the problem and send to the correct person. Education

Graduate

La Serna High School - Whittier, CA

September 1984 to June 1988

Skills

• Data Entry (4 years)

• Inbound and Outbound Calling (6 years)

• Microsoft Word (2 years)

• HIPPA Guidelines (4 years)

• Telephone Etiquette (6 years)

• Reading, writing and computer skills (6 years)

• Professional communication skills (6 years)

• Typing 40+ wpm (4 years)

• Excellent business and customer service skills (4 years)

• Strong project and time management skills (4 years) Additional Information

References available upon request.