SAMUEL THOMPSON

Credit & Collections

phone: 909-***-****

Email: ad12dh@r.postjobfree.com

Motivated Accounts Receivable / Customer Service Specialist with over 25 years of experience in a fast-paced environment. Goal oriented and dedicated to high levels of customer satisfaction, seeking a position that will provide growth and advancement opportunities.

Skills and Abilities

● Exceptional communication and negotiation skills

● Skilled call center operations

● Strong problem-solving skills

● Exceptional telephone etiquette

● Microsoft Office, SAP, CRM experience

Experience

Accounts Receivable Specialist 2/21 - 8/23

Nobel Biocare – Brea, CA (Contract)

● Met and exceed monthly B2B collection goals.

● Built relationships through phone, email, and fax.

● Resolved billing and credit issues on assigned accounts: 1200-1400 accounts.

● Emailed 50-70 invoices or statements daily.

● Negotiated payment arrangements on past due accounts.

● Exceeded company daily outbound call goals.

● Processed credit applications and set customer credit limits.

● Effectively communicated with Sales Staff when blocking accounts or holding pending orders.

● Assisted with training new staff members.

● Company sold dental products for universities and dental offices. Accounts Receivable Specialist 2/19 - 8/20

Thyssenkrupp – Santa Fe Springs, CA (Contract)

● Met monthly B2B collection goals on assigned accounts.

● Built relationships through phone, email, and fax.

● Negotiated payment arrangements on past due accounts.

● Blocked unresponsive customer accounts.

● Reduced AR aging.

● Completed Dunn and Bradstreet reports and process credit applications for new customers.

● Set credit limits and process credit limit increases / decreases. Reviewed increases of $100K-$500K.

● Communicated with Sales Staff members when holding / blocking orders.

● Issued credit memos, resolved all billing issues on assigned accounts.

● Aluminum Manufacturer – sold to aerospace (SpaceX), gun industry. Accounts Receivable Manager 7/16 -

2/19

GreenLink Financial – Irvine, CA

● Trained new collection staff members.

● Reduced AR aging.

● Set monthly collection goals for collection staff.

● Processed monthly collection progress reports.

● Resolved customer complaints / handled all escalation calls.

● Ensured staff members adhere to all company collection policies.

● Monitored staff outgoing and incoming calls for quality assurance. Collector 12/12 - 7/16

Peppergate Footwear – Ontario, CA

● Met monthly, quarterly, and yearly B2B collection goals.

● Managed high volume of incoming calls and made outbound collection calls.

● Resolved customer product complaints, issued Return Merchandise Authorizations.

● Issued credit memos.

● Processed new credit applications.

● Prepared unpaid accounts for charge off or legal action.

● Manufactured nursing footwear.

Education

High School Diploma

Nogales High School - La Puente, CA

Contact this candidate