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Customer Service Technical Support

Location:
Orlando, FL
Salary:
23
Posted:
December 18, 2023

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Resume:

Miguel Alejandro Saravia

**** *** ****** ****** ** Apt 2823 Ocoee, FL 34761 / 321-***-**** / ad12de@r.postjobfree.com

Bilingual professional with 4+ years of experience in the lab/delivery field. Eager to join your company and grow in customer loyalty and maintain the highest level of customer service. In previous roles, maintained a 100% error free rate.

Experience

Laboratory Assistant II / AdventHealth Outreach Lab 05/21- Present

•Performed pre-analytical activities related to laboratory testing, such as but not limited to biological specimen processing.

•Performed various support activities to facilitate operation of assigned department or work area, which include answering phones, clerical and receptionist duties.

•Provided technical support information related to the elements of laboratory testing for all age groups.

Amazon Delivery Associate / Garryowen, LLC 11/22-04/23

•Loaded and unloaded Cargo Van.

•Maintained a record of 100 percentage of correct deliveries.

•Completed daily pre- and post-trip inspection checklist, maintained accurate inventory count.

•Resolved customer complaints.

Fulfillment Center Associate I / Amazon Fulfillment Center 08/22 - 11/22

• Ensure packages are being docked into trailers in a timely yet, efficient manner.

• Ensure certain staging area have enough carts in order to process packages, while assisting other conveyor lines.

• Maintain a steadfast pace throughout the day while ensuring the safety of fellow associates.

• Effectively communicate with process assistants.

Assistant Grower – Research & Development / Pheonix Foliage 11/22 – 04/23

•Reviewed w/ Supervisor with upcoming projects

•Assisted with shipping department.

•Kept track of R&D projects, reported data with supervisor.

•Experience w/ manual jack

•Experience with Disease/Bug prevention

Laboratory Courier - Driver/Dispatcher / AdventHealth Outreach Lab 01/18 – 5/21

•Transported Lab Supplies and Specimens.

•Received Lab Pickup requests and Supply orders from Clients & send to correct Driver/Route.

•Completed supply order orders as they are routed to the lab to provide the highest level of urgency.

Retail Sales Associate / T-Mobile 02/17 – 12/17

•Clerical duties such as, file organization, outbound calling

•Customer care, device technical support

•Floor merchandising, replenish stock and Return Inventory Count

•Report to upper management sales reports weekly

Education

High School Diploma - Apopka High School – Grad 2015

Associate in science for Computer Science – Southern New Hampshire University – Expected Grad Dec 2024

Skills

Bilingual (Spanish/English) Experience with Microsoft Office Suite

Very Detailed Orientated Experience with iOS/Android/Windows/Mac OS

Quick Learner

Independent Worker



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