Maureen M Furtado

Port Orange, FL *****

ad12cn@r.postjobfree.com

+1-386-***-****

An enthusiastic employee with a reputation for commitment, confidentiality, and high-quality customer service. Motivate fellow employees in all positions to prioritize the residents we care for daily. Having a solid understanding of the role of computer systems and quick learner to new programs. Committed to updating skills and continuing education. A team player and highly organized. Medical knowledge, customer service, sales, payroll, budgets, and financial knowledge are all areas of office assistance.

Authorized to work in the US for any employer

Work Experience

Dietary Aide / pt time concierge

Gallery of Port Orange - Port Orange, FL

January 2023 to April 2023

Dietary server pt time.Serve independent residents and take orders and bus tables. Concierge/Receptionist

Orchid Cove at Daytona - Daytona Beach, FL

December 2021 to March 2022

Greet visitors and family, vendors. Problem solving skills at all times. Patient daily trust fund balanced before and after each shift Assist Business Office Mgr with other projects. Maintain signing in of all guest per covid regulations. Balance all money transactions. Oversee copier maintenance and order supplies. Answere multi-line phone calls to departments as well to residents. Sort incoming and outgoing packages and mail for residents and departments. Problem solving on a daily basis and team working as needed. Organize front desk maintains all forms as needed and cleanliness or reception area Concierge/Receptionist

Seagrass Village - Port Orange, FL

October 2019 to October 2021

• Provide customer service to a 118 bed Independent, Assisted, and Memory Care community

• Greeting and directing potential new residents, home health agencies, residents, doctors, and families

• Sort and deliver mail and packages to residents

• Secure the building for safety through locking up at proper times and opening up doors in the morning as well

• Coordinate list for in house doctor for him to make rounds on residents

• Give report to next shift

• Communicate with nursing staff to have residents brought down to lobby for appointments or to go out with family

• Communicate with podiatrist for who he is going to see for the day

• Coordinate with beautician with list of residents she will be seeing for the day

• Organize and collect money for residents family who pay to have meals with them in the dining area

• Organize and complete all COVID screenings per company policy

• Assist office manager with filing, medical records, scans bills into system and assist with hiring paperwork.

Customer Service Associate

Lowes Home Improvement

February 2006 to January 2016

• Customer service trained in various departments

• Assisted with sales, orders, and price changes for store inventory

• Customer service and returns desk. Assist customers in all areas of store.

• Assist customers at register, returns and place orders

• Work and communicate with team and fellow managers Administrative Assistant Coordinator with Disability Support Services and Hunt Library

Embry-Riddle Aeronautical University - Daytona Beach, FL January 1999 to December 2005

Hunt library Catalog Tech used all Library of Congress programs. Supervised students at circulation desk. Cataloged hard copy documents into electronic system. Provided support to Disabilities Director

• Responsible for providing initial contact with students, Instructors and families

• Provided support and leadership of special projects for campus functions

• Processed official correspondence and departmental budgets Activity/ Volunteer Coordinator

Halifax Convalescent

May 1996 to December 1998

• Organized and directed all activity and volunteer programs designed to meet the need, interests, and capabilities of 120 bed nursing community

• Supervised several staff members and volunteers

• Conducted public relations in the community

• Maintained budget and documentations in the MSDS system

• Maintained all medical certification

Education

Certificate in Medical Technology /CNA/ CPR/ ACTIVITY COORDINATOR/ Daytona Beach Community College - Mental Health Technology January 1997 to June 1999

Associate in Science (AS) in Art Business

School of Practical Art - Boston, MA

June 1966 to June 1968

High school diploma in Art Business

Plymouth Regional High School

June 1954 to June 1966

Skills

• Caregiving (10+ years)

• Administrative experience (10+ years)

• Phone etiquette (10+ years)

• Customer service (10+ years)

• Fundraising (10+ years)

• Time management (10+ years)

• Computer literacy (10+ years)

• Computer skills (10+ years)

• Microsoft Office

• Marketing (10+ years)

• Sales (10+ years)

• Typing

• Senior care (10+ years)

• Medical terminology (10+ years)

• MDS (10+ years)

• Medical office experience

• Leadership (10+ years)

• Windows

• Hospitality

• English (10+ years)

• Microsoft Word (10+ years)

• Constant Contact

• Microsoft Excel

• Office experience

• Cataloging (5 years)

• HIPAA

• Program management

• Resident's rights (10+ years)

• Filing (10+ years)

• Event planning

• Cash handling

• Supervising experience

• Alzheimer's care

• Front desk

• Organizational skills

• Hospital experience

• Volunteer management

• CPR

• Dementia care

• Library services

• Memory care

• Events management

• Communication skills

• Computer operation

• Medical records

• Public relations

• Office manager experience

• Patient care

• Payroll

• Cashiering

• Stocking

• Home Care

• Assisted living (10+ years)

• Customer support

• Guest relations

• Guest services

• Multi-line phone systems

• Office management

• Calendar management

• Personal Assistant Experience

Assessments

Medical receptionist skills — Completed

May 2022

Managing physician schedules and maintaining accurate patient records Full results: Completed

Customer service — Proficient

September 2021

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

March 2022

Responding to customer situations with sensitivity Full results: Proficient

Front desk agent (hotel) — Completed

September 2021

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Completed

Work style: Reliability — Proficient

January 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Administrative assistant/receptionist — Completed

September 2021

Using basic scheduling and organizational skills in an office setting Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Gaps are related to private duty caregiver with 2 senior neighbors for 2 yrs

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