Chris Forehand

***** ******** ***** **, *****, FL 33626 - 206-***-**** - ad12cb@r.postjobfree.com – US Citizen

Chris Forehand LinkedIn

Sr. Project Manager / Sr. TPM / Sr. Business Analyst / Sr. Release Manager

Innovation / Problem Identification and Resolution / Team Leadership

Offering extensive expertise in strategic quality ownership and end-to-end project execution

Quick View of Skills and Career

Enterprise Resiliency Project Manager [ Risk Control] – Global Functions - Project work associated with the implementation of an enhanced Continuity of Business (COB) testing and assessment framework updated in response to changing regulatory requirements.

oDeveloped, managed, and reported on Franchise Critical banking process and procedures updating critical banking systems.

Sr. PM – 18+ Years – Citibank, JP Morgan/ Chase, Microsoft [ 35+ years IT - lifelong career]

oOwning end-to-end delivery of software projects, budgets, book of work, status reports worldwide daily, directing people, developing and implementing business to IT processes for critical solutions to BAU team work.

oDirect client-facing internal and external (bank customers to hardware and software OEMs, ODMs, ISV negotiating solutions to meet company and customer goals as one solution).

oDaily use of CITI banks backend IT tools for full deployment including full compliance release docs / BAU and owning my own projects with App IDs.

Release Manager and Development work: SDK Microsoft and other development tools to advance legacy systems into 2024 by way of utilizing Migroservices, Scheduling services, and developing full automation / zero touch points as much as possible while retiring legacy systems in migration work.

Background – Education – Sr. EE, Sr. CS [ 20+ years of code solutions while bring products, services to market with analyzed telemetry data backing solutions for management decisions and building directions that are fully automated]

Former Group Manager and Sr. Hiring Manager Microsoft (Dev, PM, Test, Directors)- world-wide – FTE and paying contract agencies out of my team budgets.

Strong skills and utilization on: Banking software tools to Cloud software utilizing Microsoft Azure Cloud, Microsoft .NET, SQL, TFS, JIRA, Agile, DevOps. Including environments in Supply Chain Management / Control Systems Software with CRM, and Telemetry / BI – predictive analysis tools.

oAgile utilization – Current on Agile technology’s – Also going Agile conferences to keep up with latest changes. Microsoft and CITI career roles, been using Agile for 10+ years at enterprise level bring products and services to market faster, more sustainable.

oRelease Manager – 25+ years’ experience owning deployments and managing full lifecycles.

Financial Knowledge on many of CITI’s internal tools (End-to-End knowledge from SWIFT reports, Standing Instructions – thought-out specific tools to consolidated reporting to customers and systems on a daily bases dealing with transfer of Cash, Securities, customer equities.

oCITI – ICG - Sr. PM for CSD and SSI App areas, prior work knowledge on ICG Trades Workbench and Asset Workbench tools in STP program – BAU processes.

SUMMARY

18 + years – Senior Project Manager – Citi Corp. to Microsoft career which included Core Windows, Supply Chain Management, e-Commerce, Mobile development and sales / marketing campaigns, full Web, Product, SaaS releases – End-to-End Delivery KPI metrics with full leadership and partner engagement.

oException skills handling difficult situations, gaining control, while bring clarity and closer on “hot issues” / Break-Fix / difficult customer situations though trusted rapport building with all stakeholders while implementing sustained solutions.

Strong business and systems analyst hands-on skills with extensive partner communication in TPM and TAM job skills outlying technical documentations, business requirements, implementation though conception releasing with partner SLAs.

E-commerce – Microsoft store deployments doing full cloud to world-wide operations with supply chain management, CRM, PCI, BI, flash reports on campaign sales analyses, software integration with PMO and QA verification change control.

Project / Program Manager skills – tracking full deliverables and closer on deadlines, capturing meetings and driving for conciseness on optimal delivery dates with stakeholders

oData analysis, telemetry analysis, with recommendations on best course of actions for engineering and business.

oSkilled in scope, time, cost, risk, quality, integration, procurement, human resources and communications: 15 years.

oDatabase and hands-on: SQL, Big Data, Big Analyzing / telemetry data analysis, predictive data analysis.

Extensive cross-group / companywide communications, partner management, full end-to-end product release communications.

Leader – leading people, processes, procedures to closer at Microsoft (including Press trips, Marketing trips, Marketing events as well as Technical events, with the larges team reporting to me – 55 FTE and 37 contingency staff local and worldwide / offshore).

Current on Microsoft latest products, services, and SaaS offerings to customers at enterprise to consumer levels.

oPowerPoint – deck creations and delivery technical meetings.

oVisual Studio, TFS, Azure Client, Product Studio, SQL plug-ins for telemetry data – tracking and development tools.

oSharePoint – document control, creating and managing projects.

Manager Experience

Manager 16+ years software and hardware Industry leading test teams and Sr. VP projects; Built teams from scratch as hiring manager, end-to-end solutions, with globalization and localization solutions.

Managed large teams – direct report average 20+, Largest 50+ FTE.

Managers of Managers, plus two off-shore teams I built from scratch, 2/3 career off-shore management.

Managed enterprise wide project, procedures, people, and services

(MS and Partners –INTEL, HP, Dell, IBM, LENVO, SONY, CRESTRON, POLYCOM, HUAWEI, QUANTA, PANSONIC, 50+ etc.)

Interact with diverse technical and non-technical groups, spanning all organizational levels - worldwide personal rapport building.

Lead cross-functional teams and manage multiple simultaneous projects with competing priorities simultaneously.

PROFESSIONAL EXPERIENCE

Citibank – Tampa, FL July 2021 to December 2023

Sr. PM and Sr. Analyst of Risk and Resilience Team

Project and Job Duties

Full Sr. Analyst and Sr. Program Management projects duties including implementation of an enhanced Continuity of Business (COB) testing and assessment framework updated in response to changing regulatory requirements.

oProducing key reports updating recovery systems and the transfer of work that impacts companywide business.

oSharePoint updates, automation, workflows, and tracking the all data updating assessments to updating COB recovery in key bank impact risk scenarios (many federally regulated).

oGap analysis done with assessment workshop data leveraging systems telemetry data – weekly reports generated.

oQuantitative and Qualitative analysis for Business Impact Assessments (BIAs) updating CobTRAC franchise critical banking processes and procedures including application management, SLAs, MTDs, and recovery times worldwide to individual city, region, and sector.

oTransfer of Work (ToW) daily monitoring, tracking, and sometimes correcting the regulator to banking ratings companywide recovery systems and tools relied on for COB banking.

oHelping develop and maintain disruption scenarios including logic for workflows tracked in Excel, SharePoint, and Risk tools to ensure key metrics are met.

Recoverable within Recovery Time Objectives (RTOs), Sustainable for 30 days, live proof of successfully tested scenarios between city, country, and region with full documentation backing up all findings audited by CITI audit teams and external audit sources ( including override reason from country to federally regulated systems).

The project included the implementation of the COB governance framework that includes enhanced recovery scenarios as well as the validation of these scenarios for Maximum Tolerable Downtime (MTD)/Impact Tolerance as it applies to assessment, planning and testing.

Sr. PM skills to perform business and process analysis to help define and support solutions for existing and new functional capabilities for setting impact tolerances, maximum tolerable downtime and the subsequent testing and validation of those values.

Sr. Analyst to provide evaluative judgment based on analysis of information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources to identify and evaluate opportunities for process improvement and simplification.

Sr. PM communications including partner with leadership, businesses, and central teams to maintain a calendar of activities to ensure a timely completion of all requirements impacting COB and the assessments to keep recovery capabilities of the banks functions current and compliant.

Sr. Analyst skills: Data mining all risk data for area, analyzing risk assessments, producing meaningful reports for team reviews including helping manage backend databases with migrations, maintenance to be moved from legacy systems to FUSION UI (Salesforce code base).

Citibank – Tampa, FL March 2016 to July 2021

Sr. Project Manager, BA, Scrum Master, and Managed Developer team

Project and Job Duties

Full Program Management of projects duties while managing 11 developer team and one BA while coordinating requests for financial updates with financial Operations teams. Code areas included: scheduling and micro-services code, SQL, .Net, Java code, digital system design updates release deployed to Windows core code as well as backend IBM mainframe for world-wide releases [Waterfall, Iterative, Modified Agile / Agile – all utilized].

oDirectly also managed deployment tools utilized to track, deploy code, track change management solutions including Service Now, DevOps / Azure utilization, Jira with GitHub integration.

Project Management work including requirements gathering, cross-project developer project management including negotiating, owning release management schedules for multiple book of work automation requests from operation managers handling financial transactions per country (Cash, Securities, Customer Equities, Credit, Depository connections, with compliance goals) while working with partnering deployment teams. Full end-to-end software management negotiating with other teams, operations, and outside customer’s solutions to fit within budget and on time lines that realistically allowed book of work to maintain synergy with needed deployments onetime.

Injected Sr. Management skills with sourcing, negotiating large multi-team / multi-client solutions that meet solutions my teams needed while staying ahead of curve on timely deployments and PMO/BAU duties.

Drive technical design reviews, modeling to system designing using new SDK / Microservices initiatives within dev team, cross-company SDK implementation of Sr. VP technology goals with latest Microsoft and other latest tools, services while implementing close to zero touch points for users.

Drive standups, weekly Sr. VP calls to give status and drive closer cross company initiatives.

Drive report processes, communication company and partner communications in daily deployment work.

Drive test development drops end-to-end tracking projects in JIRA, TFS, HPQC, and Microsoft Project while verifying code to UI deployment requirements while managing Service Now production requests.

Directly implemented Team Foundation Server report tracking for teams and Sr. VP statues while maintain system changes.

oCurrently migrating TFS to JIRA and any legacy HPQC systems to one in-house solution hooking into PM / SDLC tools CITI utilizes on daily basis with compliance and deployment work.

Managed team’s Book of Work for CSD and SSI app ids – CSD up to 100 projects a year deployed work wide, SSI working with SWIFT report to develop new process and procedures for CITI top banking customers automating client settlement instructions.

oLive web data for SSI app to web – developing, managing legacy application to new digital transformation (combinational and sequential data sets, synchronizing with BI systems, and live primary customer data between enterprise systems)

JPM / Chase, IT - Tampa, FL – Jan 2015-March 2016

Sr. Project Manager – End-to-End Agile Deployment / Release Manager

Project and Job Duties

Full release management control with Developers, Program Managers, Test Team including TAM work with partners handling deployment, build processes, and procedures for deploying secure VPN and Payment website for marketing campaign during deployments. Handled full RFC and approvals, documentation control, schedule control while improving release process daily.

Drove standups, implement Agile into team (was running in waterfall process), drove meetings, direct people and processes closer on deployment campaign goals including team sourcing and team wide negotiations to deliver on time within budget.

Business and technical document requirements in traditional program / project manager full lifecycle deployment (Risk vs. Cost impact, best course of action, deployment techniques analyzed and proven in UAT environment with VP status.

Drove report processes, communication company and partner communications in daily deployment work.

Help test development drops end-to-end filling bugs in JIRA and verifying code to UI partner integration requirements.

SharePoint business requirements sign-off and full process / procedure development for deployments.

Moved back to Tampa, FL – above - ( below Seattle / Redmond, WA area )

Microsoft Aug 2013 – Dec 2014

Sr. Program Manager, Lync Room Systems (LRS), Unified Collaboration Solution Team

Microsoft LRS Team managed overall deployment processes and procedures while integrating the ODM and IHV partner experience with other collaboration solution teams

Full release management control handling LRS deployment with Developers, Program Managers, Test Team including TAM work with partners handling deployment, build processes, and procedures. Full control of 6-week sprint cycles with daily partner schedule coordination of forward and reverse integration build processes and procedures. Handled full RFC and approvals, documentation control, schedule control while improving release process daily.

Managed ODM account development by working with many ODM account stakeholders.

Microsoft

Sr. Program Manager, Windows Phone, ODM Onboarding Device Team (Telecommunications)

Microsoft Windows Phone Deployment Team Managing ODM and Windows Development for Phone Deployment

Managed ODM account development by working with many ODM account stakeholders to develop the hardware and software for the Windows Phones ODMs deployed. (OEM hardware, Partner and Microsoft API implementation, to UX/UI change requests – Balancing business and QA requirements)

Microsoft Sr. Program Manager, MS-CIS Division, Digital Supply Chain Team

Development Team for Digital Enterprise Ecommerce Deployment

Helped manage the test processes while being a solution provider in many key team wide initiatives to help the group leaders organize and make the team run more efficiently and effectively in the MS-CIS areas. The group developed digital content and owned producing all the enterprise level backend of www.microsoftstore.com worldwide operations, including brick and mortar integration physical store linked content

Microsoft 1993 – 2011

All Microsoft jobs:

Managed product releases and lead multiple project deliverable simultaneously.

Owned SCRUM meetings, managing issues (bug) stats / “burn-down” charts, dashboard status management meetings, and pulled together Scorecard / Dashboard reviews, cross-group PowerPoint, and SharePoint status updates.

Communicated directly with many ODMs, OEMs, IHVs and ISVs on daily basis, cross-company communications.

Extensive end-customer visits, completing customer fixes with full status write ups,

oSr. PM as Project Lead & QA Lead, Windows Debugger & Verifier Team ( KD Debugger, API, UX, VS 1.0 integration, IDNA)

Handled release management control for all SDK/DDK deployment “kits” going out twice a week ( 2 week sprint cycles) for OEMs, IHVs, ISVs, ODMs – worldwide core debugging bits. Coordinated with internal teams synchronizing with all SDK/DDK schedule releases while handling RFC change requests while improving release process daily.

oSr. PM as Project Lead & QA Lead, Windows Defect Prevention Team ( BI, QA metrics, Agile, SCRUM)

oSr. PM as Project Lead & QA Lead, Windows PS and TFS Team (TFS 1.0, owner – also Legacy AutoSecurity, AutoDL)

oSr. PM as QA Lead, Bluetooth 1.0 deployment (BQRB, Mobile UX, UI, API – full threat modeling, security, drivers)

oProject Lead, “Velocity” OEM Initiative – Windows Development Team – (All OEMs, ISV, IHV, Sr. VP project)

Handled release management control for all 20 OEM and some IHV/ISV partner accounts with coordinating with primary Windows Team release managers integrating schedule and RFC change requests. I controlled Dell, HP, Lenovo, Toshiba, Fujitsu, ACER, Logitech, etc. with daily partner schedule coordination of forward and reverse integration build processes and procedures. Handled full RFC and approvals, documentation control, schedule control while improving release process daily.

oGroup Manager as QA Lead, Windows Core Test Team (24 projects running – all Core Windows – hardware / software)

oSr. Manager as QA Lead, Secure Digital Removal Storage, Windows Core Test Team (DRM, SD, SmartCard)

oSr. Manager as QA Lead, Core Laptop Test, Windows Core Test Team (Laptops, Tablets, PnP devices)

oTest Lead as Manager in Plug & Play Windows Core Test Team ( CardBus, SmartCard, MMC, SD, Laptops – Servers)

oProduct Support Co-Lead of Team, Mentor – Windows Support (Largest inbound Microsoft Call Center at time)

Mead / Westvaco Corporation Packaging Company - Project Engineer (Largest US Paper Mill – GA)

Motor control updates to largest paper mill in US using AutoCAD - Syncing to Alan Bradly control systems.

EDUCATION

B.S., Electrical Engineering, top of my class engineering schools 3.5 GPA of 4.0, University of Alabama, Graduated 1991.

HONORS & AWARDS

Numerous Microsoft Gold Star performance awards & Recipient of executive recognition for exemplary partner engagement.

University of Alabama Capstone Electrical Engineering Society Award

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