Mitchell Nickell

Dallas, TX *****

***)***=****

ad12c3@r.postjobfree.com

Overview

● Skilled in call center operations.

● Strong customer service skills.

● Strong problem-solving aptitude.

● Effective problem solver.

● Exceptional interpersonal communication. ● Excellent time management skills Education

High School Diploma Lewisville High School

EXPERIENCE UCI /SBGA 06/2022 - 04/2023 Client Acquisition Specialist

• Contacting small business owners to generate interest in POS equipment and services

• Managing a pipeline of future prospects or clients

• Cold calling small businesses

• Making 200 to 300 calls per day

Telvista Inc. 06/2019-05/2022 B2B Sales account

manager

• Collaborated with external sales teams for marketing strategies to promote new products

• Devised & implemented an effective sales process leading to sales goals

• Effectively managed a high-volume of Outbound and inbound customer calls

• Addressed and resolved customer product complaints empathetically and professionally

• Created a positive customer experience to help generate sales.

• Delivered merchandise & collected payments; Answered questions about product features & benefits

• Client acquisitions and sourced all leads via various marketing channels

• Achieved all sales goals at expected deadlines

Moore Agents 03/2019 -05//2019 Sales Agent

• Collected donations for several charitable organization.

• Answered Inbound Calls, Make Outbound Calls

• Handled an average 90 – 100 Inbound and Outbound calls per day

• Made sales calls and was successful in bringing business to my company

• Meet and exceed sales growth goals by cultivating and nurturing relationships with current and new customers and supporting field reps and exceeding 100 calls a week

Appstar Financial 06/2006-04/2014 Sales

Associate/Appointment Setter

• Handled incoming calls in a timely manner.

• Educate customers about current promotion

• Made outbound calls to business as well as taking inbound calls to acquire new clients to

Cunningham & Moore 2000-2006 Sales Agent

• Greet customers in a friendly and polite manner

• Assist customers in the store and on the phone.

• Maintain superior knowledge of products and services

• Contribute to the team's daily sales goals