Customer Service Representative

Dee Waters

816-***-**** ******@*****.***

Education

Associates of Applied Science, Health Information

Work Experience

Park Hill School District, Teacher Assistant February 2023 to present

Providing assistance to staff where ever needed

American Family Insurance, Customer Service Representative December 2015-1/21/2022

Provide personalized, professional customer service experience

•Knowledge of policies and practices

•Experience with PC software applications Microsoft Office Suite, Internet Explorer, etc.

•Answers inbound calls to assist agents and insureds with American Family Insurance

Randstad, American Family (contingent employee) December 2015

•Assisted with customer payments, questions, and concerns

•Strategized methods of payment to accommodate customers

•Experience with PC software applications Microsoft Office, Internet Explorer, etc.

•Obtained knowledge of American Family products, policies, and practices

Social Welfare Board, Intake Representative

•Performed administrative and office support activities for supervisor

•Obtained Knowledge of Medicaid billing and medical records

•Prepared paperwork for patients

•Set appointments

2012-2015

Oxford Health, Customer Service Agent

•Installed Lifeline monitors upon customer request

•Provided service to monitors in homes

2011-2012

Premium Retail Merchandising, Merchandiser

2000-2012

•Assisted in new store sets and remodels

•Performed audits product signing and inventory counts

•Maintained planogram maintenance and fixture installations

Skills

Computer skills • Customer service experience • Typing • Data entry skills • Microsoft-word

Planning & Organizing • Teamwork • Office receptionist experience • Communication skills

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