Susan Todd

*** **** *****, *********, ** *****

Phone: 336-***-****

E-mail: ad12bs@r.postjobfree.com

Website: Google. Facebook, Twitter, Linked In

Objectives

Highly talented, integral, customer-service-driven nurse with a solid skill set, and a strong ambition to deliver outstanding service in a compassionate, yet efficient manner. I am a nurse willing to demonstrate proven abilities with direct patient care, interacting with patients and staff to give customer recovery and build stronger relationships so exceptional service and exceptional care can be given to our patients and staff alike. The goal is to share knowledge with every employee for growth; in exchange, they will grow our patients. My other goal is to do whatever I can, for whomever I can, wherever I can, for as long as I can.

Education

LPN Nursing Diploma

FTCC, W-Salem, NC 27103

2001

RN Credits

FTCC, W-Salem, NC 27103

2004---2005

Instructor Medical Terminology

FTCC, W-Salem, NC 27103

1995

Epic Computer Training

Moses Cone Hospital, Kernersville, NC 27284

2012---2013

Aprima Computer Training

PHV, W-Salem, NC 27103

04-2013

Computer Training

Navcare, Augusta, Georgia (Charlotte Training)

Ongoing transition and computer training, supervisor training MDR REMOTE

July 23-2021-December 14, 23

Telephone Triage Nursing

PESI Healthcare, Durham, NC

2003

Experience

Merger of Navcare/MDR Revolution for Chronic Care Management Remote Supervisor (CCM, RPM, TCM)

San Diego, California 07-2021---07-2023

Navcare Nurse Coordinator/Navcare for Chronic Care Management

Remote Supervisor (CCM, RPM, TCM)

Augusta, Georgia

07-2023---12-15-23

Carolina Senior Care/ LPN Staff Nurse/Telephone Triage

Lexington, NC 27292

05-2020---07-2021

Monarch/Staff Lead Nurse

Lexington, NC 27292

05/2016---07/2021

Carrillon Assisted Living/Clinical Director

Clemmons, NC 27012

11/2015---04/2016

5 Star Senior Living/Resident Services Director-Clinical

W-Salem, NC 27106

04/2015---11/2015

RHA Health Services/LPN nurse for 6 group homes

Cleveland, NC

02/2014---04/2015

Novant Hospital/Doctor Offices/ UC Services

W-Salem, NC 27103

08/1991---02/2014

Skills

Computer EHR Systems technology

Data Analysis

Communication

Teamwork

Adaptability

Problem Solving

Creativity

Work Ethic

Time Management

Leadership (Lead by example)/Remote Environment and on the Job

Collaboration

Life Saving Skills 01-25-1996/Award

MANAGEMENT SKILLS

Managed staff of 25-90 daily including multiple shifts.

Held monthly meetings with staff for general information/training.

Planned and prepared employee work schedules/assigned duties.

Reviewed time edits to equal zero over time.

Ensured daily stock of medical supplies were adequate.

Observed/evaluated dress code attire and name badges were visible/appropriate.

Attended job performance evaluations and interviewed and discharged as needed.

Performed monthly MAR checks for accuracy.

Ensured compliance with training of staff for state regulations.

Monitored patient lab reports and notified providers.

Evaluated missing meds reports, DNA reports, and followed protocols.

Followed protocol of all investigations.

Held care plan meetings with families and patients and updated all care plans.

Held any neglect, abuse investigations according to protocols and regulations.

CCM/REMOTE SKILLS:

Managed remote team of 3-7 staff in a POD focusing on CCM, TCM

Held informative stand-up meetings 2-5 times a week.

Attended supervisor remote meetings 3 times a week.

Attended transitional training every other week or when scheduled.

Attended once-a-month company meeting remotely.

Staff education and reinforcement of any new transitional training.

Evaluations, and pulse checks as needed with staff.

Managed attendance of staff and kept ongoing records of each staff member.

Attended QA meetings every week in support of MDR and to educate the staff on new processes with documentation and improvement standards. Each month had a new process such as medication reconciliation, flu campaign, digital engagement, and follow-up task with their own task were refills, appointments, provider changes, etc.

Approved payroll of each one of my staff members in my POD for the bi-weekly or bi-monthly payroll periods.

Approved vacation/sick time for staff members and entered these request(s) into Paychex payroll system, and before Paychex used Quick Books temporarily until Paychex was up and running. UltiPro payroll system was used with Navcare. Changed inaccurate or no punches if needed. Used the Ultipro time system with company Navcare before merger.

Used Rev Up Program to operate CCM remote opportunities with clients/provider practices assigned to my POD.

Used Five 9 as the soft phone system that enhanced the auto dialer system. Could also change to manuel mode to call the patient.

Prior to the merger with MD Revolution used a system Ring Central that did not have auto dialer, rather you dialed the number in the system.

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