Customer Service
Resume:
TODD STEIN
TINLEY PARK, ILLINOIS 60487
**********@*******.***
Professional Summary
Committed and hardworking customer service representative with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Skills
Retail Transactions
Engaging with Diverse Customers
Hospitality and Accommodation
Adaptable and Flexible
Work History
September 2016 - Current
Mariano's - Frankfort, IL
Front End Associate
Helped customers complete purchases, locate items, and join reward programs.
Welcomed and engaged customers, offering assistance with finding or retrieving merchandise.
Worked flexible schedule and extra shifts to meet business needs.
Drove customer loyalty and consistent sales through friendly service and knowledgeable help.
January 2016 - Current
ADVANTAGE SALES & MARKETING
Event Specialist
Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services
Set up and arrange displays or demonstration areas to attract the attention of prospective customers
Transport, assemble, and disassemble materials used in presentations.
December 2010 - Current
PET CARE
Pet care provider
Feed and water animals according to schedules and feeding instructions
Examine and observe animals to detect signs of illness, disease, or injury
Answer telephones and schedule appointments.
June 2006 - November 2009
DOGGIE BATH HOUSE
Customer Service
Answered telephones, scheduled appointments, Handled cash and credit card transactions, balanced register at the end of the day, and made bank depositsResponded to clients' questions about grooming needs
January 2004 - April 2006
JACKSON HEWITT TAX SERVICE
Tax Preparer
Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables
Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum
Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.
October 2002 - March 2003
PITNEY BOWES MANAGEMENT SERVICES
Customer Service
Operated office machines, such as PCs, copiers, and fax machines; used postage meters; unloaded large sacks of mail and hand sorted if necessary. Responsible for daily inter-office mail deliveries
February 1993 - December 2001
POSTAL PLUS
Manager
Assist customers by providing information and resolving their complaints
Establish or identify prices of goods and services and tabulate bills using internal price lists
Managed personnel, including permanent and seasonal employee registers, and made bank deposits daily; responsible for a flow of up to 25 packages daily, increasing to 100 per day, during busy holiday periods.
Education
January 1993
COLUMBIA COLLEGE CHICAGO, IL
Bachelor of Arts
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