Synopsis of Resume of: George Thomas Norris

IBM Mainframe Systems and Application Software Specialist

Summary

Accomplished IT Professional with a broad base of experience in IBM Mainframe Application Development, IBM Mainframe CICS Systems Programming, and IBM Mainframe Systems Installation and support of Commercial Off The Shelf (COTS) Vendor Products.

Mainframe Systems Programming Skillset includes but is not limited to Installation, Customization, Support,

Troubleshooting, and Deployment of the following Z/OS Systems Software Components:

CICS, IMS DB (DL/1 and DB2), Vendor Products such as the CA Products (i.e. CA-1, CA-7, ACF2, etc.),

BMC Products (i.e. MainView), and other Commercial Off The Shelf (COTS) Vendor Products.

Mainframe Application Development Skillset includes but is not limited to COBOL, Assembler Language (ALC), CICS, JCL, Procs, CLists, Rexx, VSAM, DB2, IBM Utilities FileAid, AbendAid, Endevor, Xpeditor, etc. in IBM Z/OS Operating System environments.

Adept in all phases of the systems development life cycle

Technical Experience and Skills:

IBM Mainframe • z/OS • Legacy Systems

TSO/ISPF • JES3, EJES, etc. • LAN Interface

OMEGAMON • TMON • Perigrine

ENDEVOR • XPEDITER • TELON

Agile • Scrum • UNIX

Citrix • MQSeries • FileAid

Abend-Aid • DL/1 • InterTest

DB2 • IDMS • VSAM

CICS • Batch • VPS

CICS Systems Programming • CICS Macro Level Programming • CICS Command Level Programing

SQL • SPUFI • QMF

REXX • CLIST • SMP/E

JCL • PROCS • IBM Utilities

Assembler Language • COBOL • PL/I

SDLC • Mainframe to LAN integration mods • CMMI

CICS Utilities • DOS Execs • IBM Mainframe

Microsoft Windows • Microsoft WORD • Microsoft EXCEL

VISIO • LINX • Visual Basic

CA1, CA7, etc. • Unemployment (UI) Benefits Systems

Education: University of the District of Columbia, Washington, DC: BS Computer Information & Systems Science

Professional Experience

Apex Systems.

Mainframe Systems Programmer October 2022 to Present

Skillset and Duties

Updating ISPF panels, REXX code, and batch JCL

Maintain ICSF encryption keys and working with encryption engines

Editing and helping to analyze performance reports

Capacity planning

Security design and planning

Maintain printer definitions (IPPRINTWAY/NETSPOOL, VPS/VPSX)

Maintain CA7 Smart Console message processing

CICS support (including NEWCOPYS and open / close files as needed)

Ordering and installing all host products

Host performance reporting / capacity planning (including CICS)

Mainframe DASD including SMS configuration and DR backups

Manage Workload Manager

Tools

ASG-THE MONITOR FOR CICS/ESA

ASG-THE MONITOR FOR DB/2

ASG-THE MONITOR FOR MVS

ASG-SMARTSCOPE / BATCH

ASG-SMARTSCOPE / CICS

ASG-SMARTFILE

ASG-OUTBOUND ENTERPRISE Z/OS

ASG-SMARTTEST - TSO, CICS, DB2/STORED PROCEDURE, FAULT ANALYZER, ASG-CENTER

SYSTEMWARE-JHS Job History System

NETEC-CAFC Open/close CICS files/programs

LRS-VPS Virtual print System

LRS-VPSX (ON LINUX)

CA MIMM

CA LDAP

CA CA1

CA CA7

CA CA7 SMART CONSOLE

CA JCLCHECK

CA DISK DATA STORAGE MANAGEMENT SYSTEM

CA TOP SECRET

CA ALLOCATE

CA TPX

SDS APS

z/OS REXX Compiler

Compatibility Fonts

DATA1 BBOX

DATA1 UBOX

Enhanced ACIF

Ent COBOL z/OS V5

IBM Ported Tools for z/OS

IBM 64-bit SDK for z/OS V7

OGL/370 ENU

PGE PRT FRMAT AID

PSF for zOS

REXX/370 Library

STERLING CONNECT DIRECT Z/OS

Z/OS V2 BASE

Z/OS V2 COMM SERV SEC LEV3

Z/OS V2 DFSMS DSS

Z/OS V2 DFSORT

Z/OS V2 INFOPRINT SERVER

Z/OS V2 RMF

Z/OS V2 SDSF

Z/OS V2 SECURITY LEVEL 3

NETVIEW FOR Z/OS V5R4

RMDS

CICS TS FOR Z/OS MUL

Diaconia, Inc. December 2021 to October 2022

Mainframe IT Consultant (Senior Assembly Language Programmer)

Develop and Support of ALC programs using ALC coding standards.

Design, develop and maintain Mainframe ALC & JCL to meet support and/or project requirements.

Develop and execute unit test and integration plans/scripts to validate that application changes meet technical specifications.

Interface with business and IT teams to understand business requirements and translate business requirements into formal technical requirements and application code.

Work with ALC developers to convert legacy code from ALC to JAVA.

Support Java developers by providing explanation of ALC code functioning and logic

Document existing logic

Work in agile team to modernize existing systems.

Documentation and maintenance of ALC to Java conversion process, and other ALC to Java-related support as required.

Experience with full systems development life-cycle -SDLC engineering methodologies and with developing formal recommendations, design and implementation of enterprise architectures.

Experience working on a medium to large-scale government contract.

Active IRS MBI clearance

Excellent oral and written communication skills

Excellent time management

Ability to contribute to a high-performing, motivated workgroup by applying interpersonal and collaboration skills to achieve project goals

Contribute to the creation of an environment that motivates individuals to work collaboratively as a team

Infinite Solutions Inc. September 2020 to December 2021

Mainframe IT Consultant (Senior Programmer/Analyst)

Perform High Level Analysis of the client’s current “Application System Infrastructure and Design”, pursuant to their plan for future modernization from IBM Mainframe Z/OS based Legacy System.

Analyze and Document Online (CICS) and Batch Assembler Language and COBOL Source Code.

Analyze and Document JCL, Procs, CLIST and REXX resources.

Use Mainframe Facilities (i.e CICS Tools,. ISPF, Endevor, etc. for access to required resources.

Use PC Facilities and software (i.e. Microsoft Windows, Teams, Office, Excel, Sharepoint, Adobe, etc. as required.

Use of AGILE SDLC Methodologies.

Report Progress in Scrum Meetings, Peer Reviews, etc.

Business Specialty Services June 2017 to August 2020

Network Administrator/Desktop Support

Provide installation, administration and troubleshooting of the client’s in-house networked PC

Infrastructure.

Create and maintain file access rights and user accounts

Resolve desktop, printer and workstation problems

Track, resolve and/or escalate complex problems to appropriate specialist

Maintain confidentiality of security administration (i.e. system and user passwords, system and user login procedures, system and user files and data, and associated documentation)

Install, maintain and update software as needed

Monitor and enhance network performance

Lockheed Martin Subcontractor – Client: Social Security Administration

IT3 (Information Technology Specialist 3) Apr 2016 to June 2017

Provided COBOL and JCL development to support legacy data migration into Mainframe DB2 databases.

Conformed to customer standards and requirements.

Performed unit testing and validation against desired outcomes.

This involved functioning as part of a team which included customers.

It was my responsibility to demonstrate sufficient communication skills to ensure success.

Skills Utilized: JCL, COBOL, CICS, Endevor, Assembler, IDMS, DB2, VSAM, QMF, SPUFI, VISIO in a z/OS platform.

General Dynamics Information Technology

Senior Mainframe Programmer July 2015 to Feb 2016

Built and coded the VMS Claims Processing Applications using mainframe COBOL, Assembler, JCL, CICS Endevor, etc. using CMMI guidelines.

Planned, developed, tested and documented mainframe-resident applications programs.

Generated new code and corrected, converted, and/or modified existing code specifications.

Prepared detailed specifications from which code will be written.

Conferred with end-user to analyze specified methods and procedures, identify problems and document specific requirements.

Identified needs, resolved client problems and provided quality products and services.

Wrote and updated technical documentation such as user’s manuals, product specifications, and training materials.

Performed a variety of testing procedures on assigned products, analyzed test results and corrected problems, prepared reports on analyses, findings and project progress.

Provided guidance and work leadership to less-experienced programmers.

Maintained current knowledge of relevant technologies as assigned.

Verbally presented ideas, recommendations and deliverables at such forums as user groups, steering committees and team meetings.

Participated in special projects as required.

Skills Utilized: JCL, COBOL, CICS, Endevor, Assembler and z/OS, CMMI

Maryland State Department of Human Resources

IT Programmer Analyst Lead Feb 2011 to July 2015

CICS, COBOL, Assembler Language and batch programmer/analyst for Financial Management Information Systems. Mainframe integration, analysis and application development.

Analyzed user requirements, designed and maintained computer programs and systems for Budget and Finance and all its users.

Designed, developed, tested and debugged agency program systems. The system environment was primarily in IBM Mainframe Legacy utilizing Z/OS Operating System platform. Software resources included but were not limited to CICS, Batch, TSO, COBOL, Assembler, JCL, Utilities, and CLISTS.

Managed these systems to capture, record, report and analyze data used by internal and external clients in every aspect of human resources accountability and management. Continually enhanced and improved State system operations and efficiency by developing local applications (using approved software) in conjunction with management and line staff. Coordinated and produced data files and reports on schedule.

Determined objective of user problems by reviewing design alternatives and recommend solutions in meeting user requirements. Validated outputs produced by program execution.

Created data sets for transfer to other electronic media and coordinated procedures necessary to upload or download data between PC and Mainframe. Users included Budget and Finance staff, Annapolis Data Center and Fiscal Management Team for Montgomery County.

Scheduled and executed jobs based on agency priorities.

Determined data structure and procedure according to state, local and Federal requirements.

Managed projects and resources, including monitoring and inspecting costs, work and performance of system interface in Human Resources Budget applications. Managed and resolved test and production schedules or problems.

Provided technical advice to managers, users, peers and consultants.

Discussed functional designs needed within the system, instructed on system changes and updates, and gathered program input for data requirements, and report formatting.

Met with management to make recommendations on code definitions and avenues needed to process, analyze and evaluate data for application systems.

Conducted briefings with management, stakeholders, and team members, to include clear and concise written and verbal presentation on IT related project matters; and monitoring systems performance and troubleshooting and identifying complex problems.

Expert knowledge of PC and printer, mainframe software, desktop and operating systems software. Produced output data files to be utilized by PC based software (Excel, Access, Rbase, etc.).

Skills Utilized: CICS COBOL, Z/OS, Batch, TSO, Assembler, JCL, Utilities, CLISTS

EPA (NOWCC)

Senior Programmer/Analyst Dec 2008 to Feb 2011

Developed applications to fulfill functional requirements across all EPA Federal Register functional areas.

Used organization systems and data files for preparation and electronic transmission to the Federal Register systems. Performed customization in systems specialty areas. Configured and supported analysis, data base design, development and testing.

Implemented and maintained Microsoft applications.

Fine-tuned applications and interfaces and conducted computer diagnostics. Installed and maintained Federal Register Staff work stations.

Performed testing on system upgrades and installation of new applications.

Supported standard software. Formulated and analyzed software requirements.

Troubleshot all systems errors.

Primary help desk support to editorial staff in resolving technical errors, applying system definitions and electronic transmittal errors.

Resolved technical problems using a logical and methodical approach.

Trained new programmers. Conducted in-house training on system upgrades, application functions and revised definitions.

Author of user guides for use by IT Programmers and Federal Register editorial staff on system use, code definitions and management reporting.

Communicated verbally and with written instructions on system upgrades, software applications and code definitions to end users and management staff.

Made recommendation for change to accommodate user needs.

Skills Utilized: Visual Basic, Microsoft Word, Network Administration, DOS Execs

Inova Health System

Senior Programmer/Analyst Jan 2006 to Jan 2007

Managed the customization, support and maintenance of the CICS based health care system (Health Quest), its mainframe to LAN integration modules and other ancillary applications.

Managed and upgraded Health Quest system utilized by clinicians, medical technicians, and other personnel to provide and support patient care in healthcare systems, which are national and international in scope.

Developed, led and otherwise participated in presentation and demonstrations of system requirements, functionality and design.

Participated in a 24x7 on-call maintenance and support rotation.

The software environment utilized to platform these duties included but was not limited to z/OS,

COBOL II, VSAM, Assembler, JCL, Abend-Aid, File-AID, TSO/ISPF, Citrix, Peregrine, Xpediter.

Participated in technical roundtables. Made recommendation for system upgrades, applications monitoring and fine tune reporting requirements to agency heads. Interacted with users and other contractors and explained and demonstrated technical processes.

Skills Utilized: z/OS, COBOL II, VSAM, Assembler, JCL, Abend-AID, File-Aid, TSO/ISPF, Citrix, Peregrine, and Xpediter.

Lockheed Martin

Lead Business Programmer/Analyst Nov 2004 to Nov 2005

Performed development and enhancements of mainframe COBOL and Assembler applications. Involved in all phases of the system development life cycle.

Developed program specifications and documentation of requirements and related test activities with traceability back to requirements. Facilities used included but were not limited to COBOL II, VSAM, Assembler, JCL, File-AID, TSO/ISPF, etc. Analyzed and refined systems requirements.

Translated system requirements into application prototypes.

Planned and designed system architecture. Wrote, debugged and maintained code.

Designed user interfaces. Wrote and maintained program documentation. Evaluated new applications software technologies.

Successfully performed under tight deadlines implementing complex system requirements. Performed assessments and maintenance of business software applications to ensure agency missions were accomplished timely and accurately.

Skills Utilized: COBOL II, VSAM, Assembler, JCL, File-AID, TSO/ISPF

District of Columbia Government Department of Employment Services

Consultant – Senior Programmer/Analyst

Utilized my extensive technical skills in a key role of reengineering the Unemployment Insurance (U.I.) Benefits System “DOCS” (formerly “DUCAS”).

Designed and developed many of the major components (i.e. I/O modules, conversion program, mainframe to LN interfaces, etc.)

Performed maintenance tasks after migration to resolve production problems and fine tune the application.

Provided technical assistance to staff.

Facilities used included but were not limited to COBOL, CICS, Assembler, VSAM variable length database, LU6.w, Expediter, JCL, NOVELL, and more.

Prior Mainframe Systems Programming and Application Software Specialist experience:

Computer Associates/Zions Bank, Salt Lake City, Utah

Senior Systems Programmer

This was a short-term project assignment for Computer Associates wherein I was part of a team of

Computer Associate Consultants who upgraded their client’s (Zions Bank) suite of CA products (CA1, CA7).

As a CA subcontractor, my major responsibility was to install and integrate into production their CA GENER/OL product which operates in their CICS platforms.

RSIS

Consultant - Senior Systems Programmer

Monitored the “health” of the CICS/TS production online regions with a proactive approach to recognizing the onset of systems problems, such as those in the areas of CICS and application codes; MVS/ESA; peripheral devices; file contention; JES3; Top Secret; DB2; IDMS; communications; etc., that could impact region availability.

Made necessary dynamic CICS changes to files, transactions, task levels, connections, etc. to correct or contain CICS system problems. Downloaded CICS system and application dumps.

Provided assistance to application programmers in reviewing CICS application dumps when requested.

Performed CICS system dump analysis and provided recommendations when necessary.

Howard University

Senior Systems Programmer/Acting Systems Manager

Performed installation, generation, customization, maintenance, and support of several systems software products (i.e. Computer Associates and BMC products)

Primarily responsible for CICS and related systems software.

Secondary/backup support of VTAM.

Upgraded CICS and IMS to newer versions. Installed, serviced, and supported LIBRARIAN, NETMAN, NOTIS LMS, EYEWITNESS, INTERTEST, Computer Associates Products (CA1, CA7), UFO and VTAM-Switch.

Established CICS MRO Environment with TOR, four AORs, and a DOR. Performed measurement and tuning of

Systems software.

Provided technical support and training to other systems programmers, applications programmers, and end-users.

Trained junior staff members roved production procedures.

Managed systems staff attended management and committee meetings to develop systems oversight and enhancements.

Member of Quality assurance team to manage university document and data control activities, ensured that systems met relevant environment requirements and directed the activities of systems programming staff.

District of Columbia Government Department of Employment Services

Consultant – Senior Systems Programmer

Installed Operating System components to establish the “Y2K compliant” Testing Platform at IBM’s Gaithersburg facility.

Migrated the Systems and Applications environment from MVS v4.3 / CICS v2.1.2 to OS/390 / CICS v4.1.0.

Provided technical support to Programmers and Testers.

Resolved technical problems.

District of Columbia Government Metropolitan Police Department

Consultant – Senior Systems Programmer

Designed, developed, and implemented software to exchange data between applications residing in the following three separate processor complexes: DC MPD, DC Superior Court, and DC SHARE.

Integrated these procedures into the existing payroll system for Time and attendance data, and the Criminal Justice Information System (CJIS) for booking and lockup data. Developed procedures to process “on demand” and/or automatically at preset time intervals.

Developed documentation, provided training,

Performed maintenance and enhancement tasks.

Arlington County Government

Consultant – Senior Systems and Applications Programmer

Performed planning, installation, and implementation of the CICS based “NOTIS Library Management System”.

This proprietary software product is used to manage the daily operation of all school and public libraries in the county.

Developed user documentation.

Provided training and other technical support to the client staff.

Bell Atlantic

Consultant – Senior Systems and Applications Programmer

Performed full scope of Systems Programming tasks to support CICS and other systems software products.

This included installation, generation, customization, and servicing of each product.

Generated ISC and MRO environments to support forty (40) connected CICS regions residing at five (5) regional sites.

Provided technical support, problem resolution, trouble shooting, etc.

CBSI / Goddard Space Flight Center

Consultant – Senior Systems Programmer

Installed, generated, serviced, and supported systems software including, but not limited to the following:

CICS, ACF/VTAM, ACF2, KEYMASTER, ADABAS, Natural, UFO, TMON/CICS, VTAM-Switch, CA-1, CA-7.

Provided technical support to staff, end-users, etc.

Provided performance measurement and tuning of systems software.

Developed Assembler and SAS programs to produce performance reports for management review.

IBM Corporation

Senior CICS Systems Environment Developer

Participated in the design and development of the systems environment and its interfaces which support IBM’s business application environment (IBM internal use only).

Developed relevant modules, exit routines, dialogue managers, transaction controllers, help routines, APIs, etc.

Utilized Assembler, PL/I, and CICS Command level programming. Provided technical assistance and training to junior staff members.

Taught several CICS Systems interface classes.

Trained and subsequently functioned as: PC Coordinator, Problem Management Coordinator, and Change Management Coordinator. Improved and maintained processes for document and data control.

Computer Sciences Corporation (CSC Infonet Division)

Computer Scientist / Senior Systems Programmer

Senior Member of Technical Staff of a facilities management/ timesharing environment.

Installed, serviced, supported CICS systems software. Implemented four (4) autonomous CICS environments, each to support a specific client.

Wrote exit routines and other system interface modules to support unique requirements.

Resolved numerous application problems.

Provided continual technical support. Taught a CICS command level programming class to the client’s application staff of fourteen (14) programmers and two (2) managers.

DC Share Computer Center (Now OCTO)

Senior Systems Programmer

Installed, upgraded, serviced, supported, and performed troubleshooting of assigned system software components, including but not limited to: CICS, ADABAS, ATMSIII, MIS/OL, CA1, CA7, etc.

Developed CLISTs and system exits in Assembler. Provided technical support, performance measurement and tuning, dump reading, etc.

Professional References: Available upon request

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