Jyoti Raut

Pune, Maharashtra 983-***-**** ad12a7@r.postjobfree.com

Objective

To grow with the company where I can effectively contribute my Software skills as Professional. I want to work with a dynamic and innovative organization where I could utilize my technical and analytical skills for mutual growth.

Experience

Technical and Business Analyst, Amdocs February 2022- April 2023

• Working on AT&T project for handling the exception using ticketing tool. Assisting with performance efficient SQL queries

• Troubleshooting & Resolving exceptions by oracle database changes and editing in XML responses and basic troubleshooting

• Handling multiple applications for analyzing and detecting error in exception. Working on production support tools like OMS, PST, BBNMS, CRM, Exception manager.

• Handling incident management to make automation. Experience on service now and ticketing tool. Monitoring and handling issues on real time

Associate, WNS Pvt Ltd November 2020-December 2021

• Claim processer (Health-care domain) Send policy review letter quarterly and annually to the policy holder. Verification and analysis on claims.

• Investigated overpayment and funds requirement.

• Taking follow up with client for pending cases. Worked using different tool for analyzing the proper claims and insurance for client

• Collecting and analyzing data and provide proper information about the claims to client. Associate, WNS Pvt Ltd May 2019 - June2020

• Worked for NSDL for PAN, TAN,E-TDS/TCS details, status,call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience on Email and Chat.

• Team activities. Taking follow up with client for pending cases.

• Verifying customer details needs and require documents related for form 24G, status of tax refunds, Annual Information returns.

• Taking follow-up with required teams and complete the case for client. Education

Masters of Business Administration, Savitri Bai Phule Pune University 2021-2023 Major: Business Analyst (appeared)

Website Design Course, Naralkar Institute Tilak Road Pune 2018-2019 Bachelor of Computer Application, Savitri Bai Phule Pune University 2014-2018 Skills & abilities

• Management

• Problem solving

• Communication

• Leadership

• Team work

• Professionalism and strong work ethic

• Willing to take responsibility

• Analytical skills

• Self-motivated

Computer Skills

• Programming Language : .Net, PHP, C,

Vb6, C++, Python

• Tableau, Power BI, R, ERP, CRM,

SQL(Structured Query language)

• Operating System: Windows 10, Linux, Unix

• Basic Knowledge of Azure fundamentals

• Remote support tool RDP, PCAnywhere

• Web designing language: HTML, CSS,

JavaScript

• MS Excel, MS office, MS PowerPoint,

Team’s

Activities

• Awarded “STAR OF THE QUARTER” at WNS for consecutive 2 times

• Fundamental of social media advertising

• Google Ads Beginners Certificate

• Working and Collaborating Online certificate [LinkedIn Learning ]

• Digital Transformation in Practice virtual collaboration Tools [LinkedIn Learning ]

• Microsoft Teams Essential Training [LinkedIn Learning ]

• Working with Computers and Devices [LinkedIn Learning ] Academic projects

• Vehicle insurance Management System

Computerizing System with the Calculation Of Premium, All Government tax System Language: vb6

• Gas Agency Management System

Computerized System with the details of Customer, No of Cylinder, Bill Payment details, transfer details, Government Tax including Bill Amount System Language: .Net

• Website design Of Mahrashtracitified.com

Website design of Popular cities from Maharashtra with their Specialty of Places, Food, History of city, etc.

System Language: HTML, CSS, JavaScript, PhpScript

Extra Curricular/Cultural Activity

• Internet Surfing

• Drawing & Painting

• Travelling

• Books Reading

Personal Details

• Date of Birth : 24/05/1996

• Language Known: English, Marathi, Hindi

• Marital status : Married

• Permanent Addresses: Kanchan Onyx A-104, near Dharmavat petrol pump, Pisoli Pune-411060

Contact this candidate