GERRAL FLORES

Hospitality Specialist

Experience

Language

Reference

Efficiently managed customer reservations and inquiries. Collaborated with various departments for seamless customer service.

Maintained room availability information and provided rate guidance.

Accurately recorded customer bookings and payments. 2 years of experience

Responsibilities:

- Greeted guests and escorted them to their tables.

- Maintained a neat and organized reception area.

- Managed reservations and seating arrangements.

- Assisted servers with taking orders and delivering food.

Host / Hostess (F&B)

- Answered and handled inbound calls to resolve customer inquiries and complaints.

- Offered and effectively cross-sold products and services to customers.

- Managed escalated issues and complaints from customers, providing prompt resolutions.

- Maintained accurate and updated customer information and call logs.

5+ years of experience

Responsibilities:

Jan 2019 - August 2020

Jan 2020 - Dec 2020

November 2014- January 2019

Experienced Hotel and Restaurant Professional with 8 years of expertise. Skilled in reservations, hostessing, and reception. Committed to delivering exceptional guest experiences and maintaining a welcoming atmosphere. Ready to enhance your establishment's guest service.

Reservation Officer

Hostess

Marsa Malaz Kempinski Hotel

Novikov Restaurant and Bar

Novikov Restaurant and Bar

Guest Service Agent -

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29 B Triplett, Sto. Nino

Contact

Education

Skills

Bachelor of Arts in Economics

Ateneo de Zamboanga University

La Purisima Street, Zamboanga

City

2000-2005

English Spanish

Organized

Communication

Critical thinking

Teamwork

Meeting deadlines

Contact this candidate