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Customer Service Relations Analyst

Location:
Kigali, Rwanda
Salary:
1000 000 Rwf
Posted:
December 19, 2023

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Resume:

CURRICULUM VITAE

Personal Identification

Name: Chloella MUNEZERO

+250*********

ad129z@r.postjobfree.com

Current Address: Kamonyi /Rwanda

Professional Summary

I am both an accountant and an International Relations Analyst. Trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and fulfilling organizational goals in a timely manner. Further Skills & Expertise

• Interpersonal Skills;

• Leadership & negotiation;

• Effective communication;

• Personal development, interpersonal communication, safety and health at work, financial fitness, exploring the market, problem-solving and decision-making;

• Driving, category B.

Work Experiences

2023 -current: Accountant at Rwacof Export &Kahawatu Foundation

• Kahawatu accounting including preparation of project financial reporting (Internal projects, EDF, Nestle)

• Reconciliation of fund balance for projects and recording all transactions in accounting system

(Sun system)

• Daily bank and Mobile money management (payments, receipts accounting for Kahawatu) and review of supporting documents.

• Kahawatu Bank reconciliations on a monthly basis

• Oversee activities for 10 coffee washing stations, this includes cash requisition approval, follow- up on cash transfers, cost control, and analysis.

• CWS audit (surprise visits for cash count, financial report reconciliation on the date of the visit, confirming the works done before final payment,)

•CWS bank reconciliation(monthly) and CWS financial reports reconciliation with CWS control accounts.

2017 – 2022: Cashier at Rwacof Export Ltd

Responsibilities:

• Making payments cash (RWF&USD) and bank daily

• Reconcile cash in the safe and balance in the ledger

• Bank reconciliations

•Posting transactions in the Sun system

• Supporting documents digitalization

• FX tracking with local banks

2015-2016: cashier at BUDECA (BURUNDI DEPARCHAGE CAFÉ) Responsibilities:

• Making payments cash (BIF&USD) and bank daily

• Prepare cash and bank voucher

• Perform cash counts every day

• Posting transactions in Sun system

• Reconcile cash in the safe and balance in the ledger

• Request cash replenishment

• Maintain cash book and all records in files for audit purposes 2014: Internship in Francophonie Burundi

2013-2014: supervisor on Independent National Commission (CNI) Burundi

• Supervision of Recording citizens who attended elections in 2015 Educational Background

November 2021-Current: Accounting at KASNEB (I Completed foundation level equivalent to Bachelor degree in Accounting and pursuing courses in Intermediate level for professional course CPA)

September 2010-2014: Bachelor’s Degree in Political sciences and International Relations at Light University of Bujumbura

2005 – 2009: A2 in Language and Modern Arts at Musaga High school.

2001 – 2005: O level at Musaga High School

1996 – 2001: Primary School at E.P. Musaga2

Languages Skills

French(Very good)

English (Good)

Kirundi (Native)

Computer in Use (Microsoft word, Microsoft Excel &Microsoft PowerPoint) VIII. REFERENCES

1. RUKUNDO Jean de Dieu: Finance Manager of RWACOF EXPORTS LTD, Contact; Mob: +250*********, email: ad129z@r.postjobfree.com 2. MUKIZA Philotee: Project Manager of Kahawatu Rwanda Contact; Mob: +250*********, email: ad129z@r.postjobfree.com 3. NGENDAHAYO Fidele : Sub office Manager Manager /MBARARA at African Initiatives for Relief and Development. Contact: Mob: +256********* e-mail: ad129z@r.postjobfree.com

I certify that the information given above is true, reliable, and applies to my personality. Chloella MUNEZERO



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