Customer Service Representative
Resume:
Monica Quintana
Customer Service
Contact
Northglenn, CO 80234
ad129u@r.postjobfree.com
Objective
Confident and energetic customer service representative I am passionate about serving customers. I thrive in a challenging and fast- paced environment. Able to interact freely with customers and resolve issues quickly. Now looking for a rewarding position where I can serve customers and increase customer retention.
Education
Parks Community College
9065 Grant Street
Thornton, CO 80229
Key Skills
Communication
Dedication
Active listening
Empathy
Time management
Problem-solving
Experience
February 2000 - Present
Professional Mover - CI LLC., Moving Company and Modular Furniture Installation, Denver, CO
• Assist with calling clients to verify and confirm appointments.
• Educate new and prospective customers about the services and products the company offers.
• Provide excellent customer services to clients regarding their possessions.
• De-escalate problematic customer concerns, maintaining calm, friendly demeanor.
• Use effective disassembly, packaging, and assembly techniques to ensure furniture safety.
March 2021 – December 2022
Security – Front Porch Estate Sales
• Secure premises and personnel by patrolling property and access points.
• Greeting employees or customers.
• Preventing criminal activity or detaining suspects who they find stealing, damaging property, or performing other crimes.
• Reporting incidents and working with law enforcement along with documentation of the incident.
• On occasion, assist the Estate Sales owner price merchandise and set up and clean up after an estate sale.
May 1998 – January 2000
Front Desk Receptionist – Comfort Suites Denver North
• Greet upwards of 100 customers, patrons, or visitors each day.
• Checked guests in, issued room keys, and provided information on hotel services and room location.
• Answered all incoming calls and redirected them or took messages.
• Frequently earned words of praise from the supervisor as relayed from numerous satisfied clients.
• Perform bookkeeping activities, including balancing accounts and conducting nightly audits.
• Checked guests out, including resolving any late or disputed charges.
• Helped with banquets when additional help was needed.
• Participated in tours and offered insight to clients on center’s best features.
January 1995 – April 1998
Front Desk Receptionist – Quality Inn
• Checked guests in, issued room keys, and provided information on hotel services and room location.
• Answered all incoming calls and redirected calls or took messages.
• Checked guests out, including resolving any late or disputed charges.
• Contributed to office management such as recording nightly receipts and handling cash and conducting nightly audits. Communication
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership
Highly organized and results-focused leader. Experience in coaching and mentoring teams of 5-15 employees. Proven record spearheading projects to increase operational efficiency. References
Available upon request.
Contact this candidate