Customer Service High School

AALIYAH ROBINSON

*** ******** **, **** ****, South Carolina, 29730, US • 803-***-**** • ************@******.*** Customer service expert with years of expertise providing consumers with phone, email, and chat help. committed to achieving a balance between the needs of the business and those of the consumers. Innovative problem solver with a talent for maintaining composure under pressure and providing efficient service to a range of clients.

Customer service

Communications

Budgets

Team building

MS Office

Problem resolution

Regulatory compliance

High school diploma, Southeastern institute college 2021 MA Account resolution associate level 5 banker - October, 2021 to Present Wells Fargo

High volume incoming calls

customer service- compliance

collections

payment arrangements

settlements offering

bankruptcy agreements & notification

Benefit Verification Specialist - April, 2020 to October, 2021 Talent bridge

Verified insurance coverage for new patients and re-verified for existing patients. Processed claims using drug cards or processing benefits under major medical benefits. Collected and reviewed all patient insurance information needed to complete the benefit verification process Report any reimbursements or delays

Professional Summary

Skills

Education

Work History

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