Customer Success Experience

STEVE SHEA

*** ************* *** ****** · 857-***-****

*****.******@*****.*** · https://www.linkedin.com/in/steve-shea-2017

Initiative-taking, client-driven individual looking for the next chapter after 10 years at a startup.

EXPERIENCE

JAN ’23- CURRENT

INDEPENDENT CONSULTING/EXPLORED NEW VENTURES

Collaborate with fellow former View colleagues and explore new opportunities in the digital marketplace space.

MARCH ‘22 – NOV ‘22

CUSTOMER SUCCESS MANAGER, View, inc.

Functioned as the conduit between customer and company post completion of the project.

Moderated cases/issues reported & provided customer facing messaging.

Coordinated site access, training, & documentation between both parties

Provided post occupancy support & customization, tailored to the customer experience

MAY ‘18 – MARCH ‘22

SERVICE MANAGER, FIELD OPERATIONS, view, inc – PROMOTED

Coordinated & managed 40+ members across Field Operations to plan, schedule, & execute service calls.

Directed service visits based on priorities & degree of customer impact.

Tracked pareto of service work to highlight points of emphasis.

Moderated the admin of the PE, PMs, and CSMs ensuring proper recordkeeping.

NOV ’15- MAY ’18

PROJECT ENGINEER, view, inc - promoted

Direct the commissioning of BOS systems, including correction of installation errors.

Provide excellent customer service support and interaction.

Engaged in international travel necessitating adaptability & respect of other cultures.

Develop new methods of troubleshooting to determine issue root causes more quickly.

JULY ’12 – NOV ‘15

ENGINEERING SUPPORT TECHNICIAN, view, inc - PROMOTED

Perform testing for technology team including, but not limited to electrochemical, SEM microscopy, & infrared defect analysis.

Monitored manufacturing steps for quality assurance.

Evaluated product quality postproduction steps and recorded results.

Develop new tasks & procedures of analysis to better diagnose issues.

Excellent communication & interpersonal skills

Adept troubleshooter.

Manages by example.

Proven track record to excel in a fast paced, customer facing, tech startup.

Experienced in both independent & remote work environments.

Exceptional logistics planner & coordinator.

Able to diagnose, triage issues & set priorities.

OSHA 30 certified.

Able to communicate with customers, trades, or vendors with ease.

Results & customer satisfaction oriented.

EDUCATION

HIGHSCHOOL DIPLOMA

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