Executive Assistant Customer Service
Resume:
JAMIE JONES
executive assistant to the management team
Memphis, TN 38115
***********@*****.***
To obtain a position in which I can enhance my skills and become a valued member of your team.
#readytowork
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
executive assistant to the management team
H&H Construction, Management - Nashville, TN
2010 to 2016
handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience.
Results: Helped drive a 10% increase in customer satisfaction. Created automated daily stats report that reduced inaccuracies and provided management with an important decision-making tool. Quickly became a trusted assistant to the company president, executive staff and office manager and earned a reputation for maintaining a positive attitude and producing high-quality work. Sales Associate
Dicks Sporting Goods Store - Germantown, TN
2006 to 2010
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Organized weekly sales reports for the sales department to track product success. Served as the company's only bilingual Spanish/English customer service representative. Trained [2] new employees quarterly. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Worked under strict deadlines and responded to service requests and emergency call-outs. Office Clerk
K & M Processing Service - Memphis, TN
2003 to 2006
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences .Maintained the front desk and reception area in a neat and organized fashion. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and distributed faxes and mail in a timely manner. Received and screened a high volume of internal and external communications, including email and mail. Education
High School Diploma
Itawamba High School - Tupelo, MS
2002
Skills
• Time management
• Sales
• Cash handling
• Customer service
• RF Scanner
• Analysis Skills
• Personal Assistant Experience
• Office Management
• Statistics
• English
• Order Picker
• AWS
• PaaS
• Retail sales
• Java
• Microsoft Excel
• Warehouse management system
• Tableau
• Manufacturing
• Data mining
• Materials handling
• Supply chain
• AutoCAD
• Microsoft Powerpoint
• Microsoft Office
• Microsoft Access
Certifications and Licenses
Food Handler Certification
Assessments
Attention to Detail — Completed
August 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Verbal communication — Proficient
January 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Work style: Reliability — Familiar
January 2020
Tendency to be dependable and come to work
Full results: Familiar
Management & leadership skills: Impact & influence — Completed November 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Recruiting — Completed
February 2022
Managing the candidate sourcing and selection process Full results: Completed
Data entry: Attention to detail — Familiar
October 2021
Maintaining data integrity by detecting errors
Full results: Familiar
Front desk agent (hotel) — Proficient
October 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Inside sales — Proficient
March 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Completed April 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Completed
Creating presentations with Microsoft PowerPoint — Completed January 2020
Knowledge of Microsoft PowerPoint tools and features. Full results: Completed
Customer focus & orientation — Familiar
October 2021
Responding to customer situations with sensitivity Full results: Familiar
Customer service — Completed
July 2021
Identifying and resolving common customer issues
Full results: Completed
Sales skills — Familiar
March 2021
Influencing and negotiating with customers
Full results: Familiar
Attention to detail — Familiar
July 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Medical receptionist skills — Completed
April 2022
Managing physician schedules and maintaining accurate patient records Full results: Completed
Sales skills — Completed
May 2022
Influencing and negotiating with customers
Full results: Completed
Outside sales — Completed
May 2022
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Remarkable experience in management, sales associate, and clerk, Extensive knowledge of RF scanner gun operation, Sound knowledge of written and numeric product identifiers, Ability to multi-task in a fast-paced, demanding, environment, Proficient in Microsoft Office Suite products, Excellent analytical and organizational skills Strong management and risk assessment skills.
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