AUDRINA MCNEIL

Sr. Business Analyst

Address: Carson City, NV 89703 Mail: ad128i@r.postjobfree.com Phone: 775-***-****

PROFESSIONAL SUMMARY

Top performing, innovative, and technically-driven Senior Business Analyst with a proven history of success in eliciting, analyzing, and documenting the requirements for business processes, policies, and information systems. Leverage 10+ years of experience with a focus in management and leading group initiatives, auditing departmental outputs, and end to end process engagement through development, implementation, analysis, and improvement. Proficient in translating business needs to technical requirements; adept at developing process workflows to maximize productivity. Expert in identifying business obstacles and possibilities for change and then resolving them through analysis and strategic or tactical solutions. Skilled in finding insights and patterns in data to aid business decisions. Strong grasp of SQL reporting, analytics, and business intelligence. Advance user of Microsoft applications and systems with expertise in designing complex reports. Project lead on large, complex projects from concept to completion. Led cross-functional teams that collaborated as a focused unit to achieve aggressive business goals and drive the evolution of concepts into achievable business strategies. Known for consistently exceeding organizational goals and objectives coupled with solid work ethics and capacity to manage competing priorities and deadlines in high-pressured environments.

CORE COMPETENCIES

Business Analysis

Business Process Design

Data & Analytics

System Integration

Project Planning & Implementation

Requirement Gathering

Data-Driven Solutions/Insights

Team Training & Coaching

Proactive Leadership

Team Work & Collaboration

SAP Training & Reporting

Database Management & Reporting

Problem & Analytical Solving

Effective Communication

Process/Operations Streamlining

Data Visualization & Reporting

Process Documentation

Continuous Process Improvements

WORK EXPERIENCE

North American Lead – Microsoft Site Merchandising

TATA Consulting Reno NV June 2023 – Present

Assisting Microsoft site merchandising with increasing data clicks and profit, by managing Subject Matter Exerts of each team to come up with innovative processes for Microsoft.com. We continuously connect with Microsoft employees after collecting, organizing, analyzing, and interpreting data within Adobe Analytics to form and idea where we may improve customer experiences.

Setting up think tanks with SMEs to mainstream processes that are redundant.

Pull raw data and design and prepare readable data to Microsoft.

Document new and existing business processes in addition to specifying the business requirements surrounding these processes.

Analyze operational and systemic inefficiencies, then present findings and suggest solutions to project management.

Supervise and evaluate staff to company standards.

Extract, transform, and analyze data from data warehouse, generated reports, insights, and key conclusions.

Identify gaps in data quality, coordinate with internal problems to address root causes.

Work with other venders and Microsoft to bring the system up to date.

Ensure content undergoes appropriate review, editing, and approval processes.

Making sure all projects are completed on deadline.

Schedule weekly, monthly, and quarterly reviews between vendors and Microsoft.

North American Lead – Microsoft Advertising

TATA Consulting Reno NV October 2017 – June 2023

Assisting Microsoft Advertising and Publisher with promoting advertising and articles from 3rd party providers with in MSN.com and Bing.com. Managing a team within North America and Dublin Ireland to collaborate with Microsoft to enhance productivity and functionality within this space.

Created and implement training materials and resources for new and current employees in order to improve the quality of team performance and deliverables to Microsoft.

Designed and prepared technical reports, studies, and related documentation.

Scheduled weekly, monthly, and quarterly reviews with Microsoft.

Gathered, interpreted, and used data to determine actionable steps that improve processes and optimize results.

Evaluated staff to company standards.

Actively updated regions regarding process changes in real-time.

Program Subject Matter Expert – Microsoft Advertising

Arvato Reno NV Aug 2016 – October 2017

Subject Matter Expert for Search Bing Ads to assist management in developing processes changes that will help processors and Microsoft employees to pull data and interpret data. Train new employees in the responsibilities of being part of the account resolution team across all locations. (India, Brazil, UK, and US).

Quality auditor for all regions

Developed business cases, presentations, and reports for senior management.

Reviewed local adjustments and transfers to in accordance with internal control procedures.

Utilized extensive knowledge and experience to drive team engagement and customer solutions.

Collaborated with Microsoft employees to resolve any disputed account billing.

Rework Specialist – Microsoft Volume Licensing

Arvato Reno NV April 2014 – Aug 2016

Perform in-depth research and investigations and recommended strategies to resolve problems and prevent further concerns within SMS&P (Small and Mid-market Solutions and Partners).

Coordinated ongoing efforts to strengthen risk culture and fine-tune risk appetite for lending and funding activities.

Provided point of contact expertise and on-the-spot training to team members during implementation for new processes.

Identified virtual risks and mitigation factors of potential investments such as asset types and values, legal and ownership structures, and industry segments.

Trained team member on newly added processes, policies, and procedures.

EDUCATION

B.A. Data Analytics

Western Governance University Nevada Expected Graduation 2024

Associates Applied Science in Technology Degree

Western Nevada College Carson City NV Dec. 2023

Associates Arts Degree

Western Nevada College Carson City NV June 2013

TECHNICAL SKILLS

Management

Microsoft Azure

Microsoft M365

Adobe Data Analysis

SAP

Program Management

Reporting on raw data for consumption

Market analysis

Azure Dev Ops

CERTIFICATIONS

Microsoft Security

Microsoft Azure

Security Pro

Network Pro

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