ARVĔTRA EARL

PARKER

ad128b@r.postjobfree.com

919-***-****

Durham, NC 27704

SUMMARY

A position affording the opportunity to learn, grow and expand my educational and professional horizon; with increasing responsibilities utilizing my varied talents, skills and abilities.

SKILLS

Supervise, manage, mentor, coach and support the team with a pleasant and positive attitude and upbeat personality with no respect of persons

Strong verbal and written communication skills

Resourceful, dependable and extremely detail oriented with strong follow through

Ability to learn and adapt to changing requirements and situations

Resilient and able to cope effectively under pressure

Excellent problem-solving skills

Proven customer service/relationship building skills

Ability to overcome resistance and counter objections

Payment Collection

Thorough, Efficient with good Time Management

EXPERIENCE

PACKAGE DELIVERY DRIVER 04/2020 to 04/2022

Fedex Ground (Short-term Temporary Covid Hire)

All size residential and commercial package delivery

Safely maneuvering various sized box trucks and high-top cargo vans with respect to all traffic laws and customer property

Constant communication with the customer regarding their delivery both pre and post arrival

100% delivery for all packages assigned to the day’s route

STOCK CLERK 03/2005 to 01/2019

Harris Teeter

In conjunction with other Business Development Ventures

Stocking shelves, rotating product, removing expired products, counting inventory

CSR / ORDER ENTRY / DIRECT SALES 06/2000 to 01/2005

Siemens Medical Solutions USA - Cary, NC

Created and established employee numbers for new hire Field Service Engineers, assisted them in placing spare parts orders by listening intently to their requests (always remaining mindful of processes & procedures and providing strategic, logistical and efficient suggestions) then setting-up shipping arrangements to help insure that the parts order meets their best objective to ship out and deliver in the most timely and efficient manner possible

Sent requests (for spare part availability and shipping/tracking information) to the purchasing department and followed up with the FSEs regarding estimated shipping dates and times of arrival for all vendor orders, both domestic & international

Tracked orders after a part and/or parts have shipped yet not arrived at designated & requested "ship-to" location

Updated the FSEs personal contact and partner information in our database (SAP) to insure that it always remained current

Assisted with the ongoing training, coaching, mentoring and supervising of new employees and third shift employees

Provided the FSEs with a tour of the Uptime Service Center, allowing them to observe the process and interests of each department.; as a result fostering a greater level of appreciation, respect and harmony company wide

DIRECT SALES DEPT

Onboarding of new customers by creating a business account number, established their partner information in our database

Entered billable, credit card and contract orders for Customers (directly via phone) into database and processed faxed orders

Authorized credit cards and completed credit card authorization forms

Verified and approved (or denied) the return of defective parts and created "RA" (return authorization) numbers

Sent requests (for spare part availability and shipping/tracking information) to the purchasing department (as well as the parent company in Germany) and followed up with the customer regarding estimated shipping dates and times of arrival for all vendor orders, both domestic & international

Obtained information regarding part/parts pricing, created price quotes on request, contacted the appropriate credit manager (by district) when a Customer's account displayed a negative credit issue, always documenting customer communications

Contacted the respective department regarding discrepancies with a customer's account working to resolve the issue, always following-up with the Customer to keep them updated and fully informed

Updated any changes with Customers contact, partner, shipping, billing, etc information in (SAP)

Assisted with the continuous and ongoing training, coaching, mentoring and supervising of new employees. Served as the go-to knowledge base in a 24/7 matrix

Assisted various (supporting) departments (credit and collections, returns and contracts administration) to help resolve outstanding issues

Successfully resolved and collected $100k in outstanding invoices (from one customer) with a single phone call, when no one else could (seem to) get them to respond.

Relayed customer dissatisfaction to the appropriate area service manager, while remaining positive towards a better more fulfilling relationship moving forward

EDUCATION AND TRAINING

University of North Carolina At Chapel Hill - Chapel Hill, NC

Certificate, Paralegal Studies

North Carolina State University - Raleigh, NC

Bachelor of Arts

Humanities & Social Sciences - Multidisciplinary Studies, Industral Design

COMPUTER KNOWLEDGE

• Macintosh: MacDraw, Dreams, Stratavision, Quark Express, Adobe Photoshop, Aldus Freehand, Microsoft Word (Windows), MacPaint, Internet, OmniPage Pro

• PC: Microsoft Office Suite (Excel, Word, Power-point, Outlook), Internet, SAP

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