Customer Service Sales Associate

LORI GRUTSCH

Austin, TX ***** 614-***-**** ad127o@r.postjobfree.com

Summary Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver

Skills Customer Service Verbal and Written Communication, Finance Manager, Time Management Sales Goals Attainment Problem-Solving Customer Needs Assessment Sales Expertise Team Player Mentality Written and Oral Communication Skills Customer- and Service-Oriented Reliable and Punctual Friendly and Outgoing Negotiation Tactics Excellent Communication Skills Documentation and Recordkeeping Outgoing Personality Listening Skill

Experience Sales Associate Sep 2018 to Oct 2022

Toyota Direct Columbus, OH

•Adhered to standards of quality and service and industry regulations.

• Managed sales negotiations and financing options.

•Greeted customers at arrival to build positive relationships and discuss vehicles. Consistently exceeded quotas by pursuing and closing sales.

• Educated customers about sales processes, warranty requirements and service standards.

•Maintained high referrals and consistent repeat business due to first-rate customer service standards.

•Responded to inquiries from potential customers via email and telephone.

•Collaborated with prospective customers over phone and email to schedule sales appointments

•Followed up with customers to build long-term relationships and successful referrals.

•Maintained up-to-date database of sales contacts and customer information. Analyzed customer needs to make suitable product recommendations and demonstrations.

Education and Training

Insurance Adjustor, Catastrophe Ins Adjustor Apr 2008

Pilot Catastrophe Ins Adjustor Fort Worth, TX

Real Estate Agent, Real Estate Sales Aug 1999

Hondros College of Business Westerville, OH

X-Ray Tech, Radiologic Technology Sep 1978

Providence Hospital of Radiologic Technology Sandusky, OH

Certifications

•X-Ray Tech

•Certified Realtor

•Certified Insurance Adjustor

•Certified Auto Sales Associate

•Finance

Employment History

•X-Ray Tech 1978 thru 1987

•Owned and Managed BriLo Cleaning Company 1990-2000

•Office Manager and Vice President for RLG Building Companies 2000-2018 Sales Associate

•Sales Associate Toyota Direct 2018-2022

•Sales Consultant/Finance Manager Austin Infinity 2023-Present

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