HIREN DAVE

Mobile : +1-516-***-****

Email ID : ad127m@r.postjobfree.com

P R O F I L E

Results-Oriented IT Manager with 16+ Years of Exceptional Leadership Dedicate and accomplished IT professional with a proven 16+ year track record in system administration, installation, implementation, and application systems. Recognized for delivering impactful IT solutions that fuel business growth through expert networking, project management, strategic execution, and vendor evaluation. My MCSE and CCNA certifications underscore my technical expertise, while my skillful project management ensures seamless end-to-end project delivery.

• Strategic IT Leadership: With a proven track record of overseeing diverse IT functions, I possess a consistent ability to leverage technology for the advancement of business growth. Backed by extensive experience in System Administration, Networking, and Operating Systems, I have a demonstrated history of maintaining optimized IT environments. My dedication to fostering innovation and efficiency further underscores my commitment to driving organizational success.

• Project Lifecycle Management: With a solid foundation in project management, I excel in orchestrating projects from inception to completion. I possess a keen ability to align project objectives with organizational goals, ensuring on-time and within-budget execution.

• Collaborative Leader: Adept at leading and collaborating across diverse teams and functional areas. Skilled communicator, bridging technical and non-technical stakeholders to achieve unified objectives.

• Versatile Team Player: Throughout my career, I have consistently delivered high-impact results. By optimizing system administration and networking strategies, I have significantly enhanced operational efficiency, fortifying the bottom line.

• Commitment to Excellence: I am resolute in my commitment to delivering nothing short of excellence. My meticulous attention to detail, coupled with a passion for continuous improvement, ensures impeccable outcomes in every endeavor. K E Y S K I L L S

• System Administration:

* Installation and management of critical systems, including Opera PMS and Micros POS.

* Integration of Opera PMS with various systems for streamlined operations.

* Expertise in managing intricate application systems to enhance efficiency.

* Staying updated with current developments in ERP and other enterprise systems and identifying ways to add business value.

• Network Architecture and Security:

* Proficient management of network infrastructure, including routers, switches, firewalls, load balancers, and wireless access points.

* Crafted, deployed, and maintained LAN and WAN networks for optimal performance.

* Implemented comprehensive security measures, including firewall configurations and endpoint protection applications.

• Project Management & Strategic IT Leadership:

* Strong project management skills, consistently guiding initiatives from conceptualization to successful completion, ensuring delivery within scope, time, and budget.

* Adept at formulating and executing IT strategies, aligning technological advancements with business goals to drive growth and innovation.

* Coordinating software application implementations on time and within budget; identifying and mitigating risks that might impact the successful outcome of projects.

* Managing projects from Proof of Concept (POC) to design, deployment, and rollout.

• Vendor Evaluation and Management:

* Proven track record in evaluating and managing vendors, optimizing service delivery, and cost effectiveness to ensure quality collaboration and resource utilization. E M P L O Y M E N T H I S T O R Y

IT Consultant Jun. 2022 – Present

• Collaborate with clients to thoroughly understand business objectives and IT needs, ensuring seamless alignment with technology strategies.

• Assess existing IT systems, processes, and infrastructure, skillfully identifying optimization opportunities to enhance operational efficiency.

• Develop and implement tailored IT solutions and strategies, leveraging client requirements and industry best practices.

• Offer strategic hardware, software, and technology recommendations that consistently align with client goals and budget parameters.

• Expertly configure and support Property Management Systems and Point of Sales systems, fostering smooth operations.

• Manage back-office and material management systems, optimizing workflow and data management.

• Oversee the Business Management System, including telephone systems and call billing, to ensure optimal functionality.

• Provide adept management of servers, desktops, laptops, and network devices, maintaining system integrity.

• Diligently update patches and security measures, fortifying systems against vulnerabilities.

• Ensure comprehensive backup solutions for both server and client environments, safeguarding critical data.

• Skillfully manage website operations, contributing to an effective online presence.

• Conduct thorough feasibility studies and insightful cost-benefit analyses, playing a pivotal role in informed IT project decision-making.

• Display exceptional leadership in guiding end-to-end project lifecycles, from meticulous planning to successful execution and delivery.

• Assist clients in making informed technology choices by selecting appropriate technologies and vendors, resulting in elevated project outcomes.

• Resolve intricate technical issues with efficiency, providing timely solutions to minimize operational downtime.

• Deliver comprehensive training and guidance to client staff, ensuring seamless adoption and proficiency with new systems.

The Lodhi New Delhi (DLF), INDIA (Formerly Aman Resorts) Sep. 2008 to Feb. 2022 IT Manager

• Developing and executing robust IT strategies, policies, and procedures to support company objectives and ensure compliance with industry standards.

• Overseeing maintenance, optimization, and security of network infrastructure, including LANs, WANs, and guest networks.

• Implementing backup protocols and access controls to enhance system security.

• Managing server maintenance, monitoring, and performance optimization while prioritizing data integrity through rigorous backup routines.

• Evaluating emerging technologies and aligning hardware and software resources with budget constraints for improved efficiency.

• Coordinating with external system providers to facilitate smooth server network installation and maintenance.

• Instituting proactive maintenance plans to uphold system uptime standards and optimize resource allocation.

• Nurturing staff growth in alignment with company objectives and cultivating a skilled and motivated team.

• Managing software licenses and administering various systems such as Opera PMS, Micros POS, and more.

• Configuring and monitoring interfaces for seamless data exchange between diverse systems.

• Installing, configuring, and maintaining backup solutions for data redundancy and recovery readiness.

• Administering firewall and antivirus server solutions to reinforce network security.

• Formulating and executing network plans with a focus on IT security policy implementation.

• Devising and managing IT budgets for cost-effective solutions aligned with organizational goals.

• Managing various systems including FCS call billing, Vingcard door locking system, attendance, and Knowcross.

• Collaborating with operational heads to provide essential IT support during pre-opening phases and daily operations.

• Conducting performance monitoring and tuning of servers and workstations, deploying patches and upgrades as needed.

• Providing technical support to customers using hotel systems like Opera, Micros, Prolific, and Alif promptly resolving issues.

• Maintaining strong vendor relationships for procurement, provisioning, and escalation procedures.

• Upholding meticulous documentation of daily processes, activities, and software/hardware inventory. Fidelio India Pvt. Ltd. New Delhi, INDIA July 2007 to Aug. 2008 Technical Services Specialist – Hotel System

• Analyzed network, systems, and software requirements, collaborating with Project Heads for effective solutions and insightful recommendations to management.

• Managed projects, coordinating with clients and third-party software providers for seamless on-site integration.

• Installed Opera PMS servers, establishing robust hotel management systems.

• Deployed Veritas Backup solutions, ensuring data security and recoverability.

• Implemented PMS systems and interfaces, streamlining hotel operations.

• Demonstrated technical expertise in HP Server installation and diagnosis for reliable hardware performance.

• Utilized comprehensive diagnostic skills to troubleshoot hardware and software issues for hospitality industry customers.

• Provided responsive technical support for Micros Fidelio hospitality systems through remote communication and telephone.

Key Information Technology Dubai, UAE April 2006 to June 2007 Customer Support Engineer

• Managed successful PMS (Opera & Fidelio Ver.6 / Ver.7) server installations for optimized hospitality operations.

• Expertly integrated servers with Active Directory, enhancing network infrastructure and user management.

• Conducted Dell Server installations and diagnostics, ensuring reliable hardware performance.

• Identified and resolved hardware and software issues in the hospitality industry, showcasing robust diagnostic skills.

• Provided effective technical support for Micros Fidelio hospitality systems via telephone.

• Led seamless PMS software installations and transitions for clients.

• Swiftly troubleshooted hardware and network problems, implementing efficient solutions.

• Managed Storage Area Network (SAN) installations, boosting data storage and retrieval capabilities.

Le Meridien Ahmedabad, INDIA Jan. 2004 to Mar 2006 Systems Coordinator

• Provided efficient telephone support, resolving hotel system issues for customer satisfaction.

• Implemented prompt solutions to address concerns and optimize operations.

• Collaborated on analyzing network, system, and software needs, offering informed recommendations.

• Managed vendors, documentation, and system performance to ensure seamless operations.

• Proficiently administered various systems, including Micros Fidelio, Showman POS, and MMS.

• Oversaw communication systems and network access for enhanced productivity. E D U C A T I O N

Academic

Master of Science in Information & Technology from Sikkim Manipal University Graduate from Gujarat University

Computer certifications:

• Network Engineer

• MCP (Microsoft Certified Professional)

• MCSE (Microsoft Certified Systems Engineer)

• CCNA (Cisco Certified Network Associate)

C O M P U T E R S K I L L

Server Operating Systems

• Expertise in MS Exchange server, Active Directory (AD), and Domain management.

• Proficient in working with various MS Windows operating systems. Software and Hardware

Proficient in managing HP, IBM, Dell, and Intel-based Server and Desktop Platforms, ensuring robust system performance.

• Configure and manage network switches and Wi-Fi access points.

• Skilled in deploying and managing FortiGate Firewall to ensure network security.

• Experienced in working with Acronis Backup and Veritas Backup solutions for data protection and recovery.

• Proficient in utilizing Sophos antivirus software to maintain a secure computing environment.

• Adept in handling Property Management Systems, Point of Sales solutions, and Business Management Systems for streamlined operations.

• Familiarity with VMware virtualization technology to optimize resource utilization.

• Proficient in implementing and maintaining Vingcard and Salto - Dline door locking systems, enhancing security protocols.

Contact this candidate