Customer Service Experience
Resume:
Christopher C. Simmons
Pasadena, CA 91104
Phone: 626-***-****
Alt: 626-***-****
ad1275@r.postjobfree.com
OBJECTIVE:
Outgoing, motivated team player, eager to contribute dynamic customer service, administrative, supervisory, team building and organizational skills towards supporting the objective of an organization that rewards reliability, dedication, and solid work ethics with opportunities for professional growth.
CERTIFICATIONS:
●High School Certification/Diploma
●Caregiver/Home Health Aid Certification
●CPR/AED FIRST AID (adult, child, infant, and standard First Aid)
EXPERTISE AND ACHIEVEMENTS:
●Able to communicate effectively in English
●Excellent written, electronic, and verbal communication skills
●Excellent organizational skills with attention to detail
●Working knowledge of PC computer software programs (MS Word, Excel, Power Point, Access, etc.), faxing, filling, 10 key
●Type 40 WPM
●Friendly and professional demeanor
PROFESSIONAL EXPERIENCE:
●January 2023 to October 2023
Charter Spectrum
Serving and selling to our customers, while providing a best in class customer experience and building loyalty by:
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
• Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.
• Approaching service and sales needs with patience, honesty and empathy.
Consistently leverages digital tools in interactions and onboarding to actively demonstrate:
• How our ever expanding-coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network!
• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• How we’re redefining how wireless is done, down to device and account inspection, review and troubleshooting.
Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
Partners with T-Mobile employees across channels, including business and customer service to:
• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Successfully identify and handoff small business leads
April 2022 to Current O’Reilly’s Auto Parts Pasadena, CA
Retail Sales Associate
Serving and selling to our customers, while providing a best in class customer experience and building loyalty by:
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest parts for their vehicle available in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones and locating the right part and tools to assist our customer satisfaction!
December 2016 to January 2022 T-Mobile Wireless
Retail Sales Manager
Serving and selling to our customers, while providing a best in class customer experience and building loyalty by:
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
• Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.
• Approaching service and sales needs with patience, honesty and empathy.
Consistently leverages digital tools in interactions and onboarding to actively demonstrate:
• How our ever expanding-coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network!
• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• How we’re redefining how wireless is done, down to device and account inspection, review and troubleshooting.
Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
Partners with T-Mobile employees across channels, including business and customer service to:
• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Successfully identify and handoff small business leads
September 2015 to August 2016 76 Gas Station/My Goods Market Glendora, CA
Assistant Manager
●Responsible for operations, ordering, scheduling, training, supervising employees, store image, profits, all controllable expenses, labor, inventory, cash, and shortages
●Determine stock needs, interact positively with vendors and customers, monitor receiving goods, maintain inventory and minimize waste and pilferage
●Oversee and control all funds
●Plan, schedule, supervise, and ensure that all Gas Station Attendants adhere to store policies and procedures
April 2014 to July 2015 Wingstop Pasadena, CA
Shift Leader/Marketing Coordinator
●Set up and stock stations with all necessary supplies
●Prepare food for service
●Cook menu items in cooperation with the rest of the kitchen staff
● Clean up station and take care of leftover food
●Stock inventory appropriately
●Ensure that food comes out simultaneously, in high quality and in a timely fashion
●Comply with nutrition and sanitation regulations and safety standards
●Maintain a positive and professional approach with coworkers and customers
●Resolve guest complaints, ensuring customer satisfaction
●Working with the Operator to create a marketing plan
●Executing the marketing plan
●Monitoring effectiveness
●Building relationships within the community (distributing food and catering menus to local businesses, setting up cross-promotions and school programs, as well as involving in community-wide events.)
●Set up an in-store Sampling program.
April 2010 to July 2014 Arco AM/PM Monrovia, CA
Assistant Manager
●Oversaw the daily & weekly activities of five employees.
●Ensured employees were paid correctly and timely in accordance with company policy.
●Performed all purchasing & inventory duties for the convenience store.
●Trained all new employees in compliance with company policy
●Plan, schedule, supervise, and ensure that all Gas Station Attendants adhere to store policies and procedures
March 2008 to June 2010 Angels Transportation Las Vegas, NV
Dispatcher
●Respond to service calls, coordinate transportation schedules, and to organize the delivery of materials.
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●Monitor the delivery of freight over long distances and coordinate delivery pickup and drop-off schedules.
●Work with telephones, radios, ACARS, and computers on a routine basis.
December 2004 to present Self-employed Pasadena, CA
Caregiver/Home Health Aid
●Assist children with developmental and physical disabilities
●Elderly care
●Housekeeping, preparing meals, administering medications
●Shopping for groceries/clothes
●Managing money that enables the patient to live independently in the community
●Personal care
●Vital signs
●Transport patients using a wheelchair, stretcher, and or mechanical lift
●Indoor/outdoor recreation
EDUCATION:
2012 ABC Bartending School Pasadena, CA
●Will have obtained Certification of Bartending
2006 Los Angeles County Office of Education Altadena, CA
●Certification of Job preparation and Work Ethics
2002-2004 Pasadena City College Pasadena, CA
●Major in Telecommunications
●Credits earned in Theater and General Education
1990-1994 John Muir High School Pasadena, CA
●Diploma General ED/AP
●PERSONAL REFERENCES:
Adam Perez
118 W. Manor St Altadena, CA 91001
Shaka Terry
744 Alicia St. Altadena, CA 91101
Erin C. Ward
257 Atchison St. Pasadena, CA 91104
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