Jessica Medina

*** ******* **.

San Elizario, Tx 79849

915-***-****

Objective: Proficient and organized administrative professional with experience in customer service roles. Strong communication skills with a proven history of building relationships and resolving customer queries. Detail-oriented and self-motivated, with the ability to prioritize tasks effectively. Seeking to contribute to an organization’s mission through the provision of outstanding administrative and customer support.

Skills

- Customer Service and QuickBooks proficient

- Articulate in Verbal and Written Presentation

- Proficient in Microsoft Office Software (Word, Excel, PowerPoint, Outlook)

- Typing 45-50 WPM; 12,500 KPH

- Good Listening Skills and Resolution Ability

- Bilingual (English/Spanish)

Education

Bachelor’s in accounting (Expected Graduation Date: April 2027)

University of Phoenix

Professional Experience:

Gulf Intermodal Services (GIS) Feb 2019 – Present

CSR / Dispatcher

- Politely assist customers via telephone to coordinate their shipping needs and resolving their queries.

- Communicate with vendors regarding availability and special orders.

- Manage daily heavy flow of paperwork and cooperate with the accounting departments on invoicing problems.

- Develop reputation as an efficient service provider with high levels of accuracy.

- Manage customer calls effectively and efficiently in a complex, fast-paced, and challenging dispatching center environment.

- Responsible for communication with truck drivers via phone or computer for dispatching details.

- Responsible for keeping track of the driver's location and monitoring the number of hours driven to ensure they arrive on time for scheduled freight appointments.

- Contact Planner daily about loads posted on Empire's load board.

- Check driver's logbook daily and weekly for accuracy and keep the driver posted on updated DOT regulations

Mesilla Valley Transportation (MVT) Feb 2017 – Feb 2019

Account Manager

- Managed order processing by receiving and accurately entering orders into the system.

- Oversaw customer interactions, coordinating shipping schedules, product and shipping documentation, sample requests, loading requirements, and order confirmation.

- Arranged shipments by meticulously analyzing destinations, routes, rates, and delivery times.

- Assisted in generating monthly and quarterly reports by collecting, consolidating, and inputting activity data.

- Ensured compliance with customer and government regulations by meticulously documenting each shipment.

- Prepared end-of-month reports for billing, sending out invoices to clients via mail or email.

- Provided excellent support to the transportation department by promptly addressing phone calls and addressing client inquiries.

Livingston International Dec 2012 - Nov 2016

Release Classification Analyst

- Communicated with CBP (Customs and Border Protection) to verify shipments and updates using Alliance.

- Handled hazmat material in adherence to safety regulations.

- Provided customer service functions for domestic and international accounts.

- Scheduled, prioritized, and processed containerized ocean export shipments.

- Tracked and cleared imports, ensuring timely delivery of cargo to customers.

- Generated bills of lading, packing lists, and other shipment paperwork using in-house databases.

- Collaborated closely with agents to fulfill customer requests and orders accurately and promptly.

JJ's Gorditas Jul 2007 - Apr 2011

Restaurant Assistant Manager

- Assisted the Manager in overseeing the smooth operation of all restaurant departments.

- Maintained control over daily expenses while adhering to the assigned budget.

- Managed staff training and appraisal programs to ensure continuous improvement.

- Monitored and enforced legal, safety, hygiene, and environmental standards among employees.

- Maintained restaurant equipment and other physical assets in optimal condition.

- Ensured high dining standards were met by maintaining proper staffing and effective management.

- Complied with service and sanitation standards to uphold the restaurant's reputation.

- Addressed operational and maintenance needs promptly and efficiently.

- Ensured staff compliance with local and state liquor laws.

- Managed daily financial transactions and maintained accurate financial reports.

- Developed promotional activities to drive sales and increase customer engagement.

- Actively sought customer feedback to identify opportunities for enhancing dining experience and service quality.

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