Customer Service Representative

TRACEY LYNN

*******@**********.*** 208-***-**** Post Falls, ID 83854

PROFESSIONAL

SUMMARY

Throughout my work and academic experiences, I have taken advantage of every learning opportunity that was available to me. The result is that I have a multifaceted background with an emphasis on HR, Customer Services, Social Services and Health Recruiting that would serve me well in a variety of workplace environments. These opportunities has provided me with HR experience, playing a key role in organizational and strategic planning, coaching, training development and performance management. Previous positions have enhanced my process and procedural knowledge, crisis management capabilities, and marketing acumen. I believe that I have an inner strength that has given me a drive that never stops. I am a group leader and a team player. I have a very unique quality that seems to draw a diverse group of people to me. My dedication and commitment to success shows up in everything that I have accomplished. There are no blocks that I can't conquer. I have a unique ability to communicate with many people, and I am able to mold them into a cohesive unit. I am very ambitious about helping others. I am very broad minded, and I'm always willing to consider the opinion of others while still being able to speak my mind. I am confident that with my natural ability combined with the education and experience that I have this will allow me to achieve my goals.

SKILLS · Upbeat and Positive Personality

· Building Customer Trust and

Loyalty

· Efficient and Detail-Oriented

· Customer Retention Strategies

· Special Requests

· Issue and Complaint Resolution

· Sales and Upselling

· Proactive Self-Starter

· Executive Team Leadership

· Team Liaison

· Strong Verbal Communications

WORK HISTORY Customer Service Representative Specialist Liberty Mutual - Liberty Lake, WA 06/2014 - CURRENT

· Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

· Provide leadership by participation in site programs or contests, facilitating stand up meetings and huddles

· Offered advice and assistance to customers, paying attention to special needs or wants.

· Mentor and coach more inexperienced reps on skills and site workflows

· Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

· Provided primary customer support to internal and external customers.

· Responded to customer requests for products, services and company information.

· Cultivated customer loyalty, promoted repeat business and improved sales.

· Recommended products to customers, thoroughly explaining details.

· Investigated and resolved customer inquiries and complaints quickly. Healthcare Recruiter/Staffing Coordinator Maxim Healthcare Services - Spokane, WA 06/2013 - 06/2014

· Interviewed, hired and mentored over new personnel and oversaw all staffing operations.

· Developed and facilitated new-hire orientations.

· Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.

· Developed guidelines, questionnaires and processes for assessing, interviewing and onboarding phases.

· Played a key role in Organizational and Strategic Planning and Coaching of new recruits.

· Advertised job opportunities through attending events and posting open positions in social media platforms, job boards and media outlets.

Life Coach/Activities Director Harvard Park Independent Living Community - Spokane, WA 12/2010 - 06/2013

· Engaged residents through events, small groups and personal attention.

· Evaluated supplies and requested purchases to meet activity plans.

· Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.

· Scheduled movies, entertainment and other special events.

· Coordinated off-site activities and accompanied residents throughout excursions.

· Provided respectful mobility assistance to individuals needing extra support.

· Promoted exceptional quality of life for residents by innovating, organizing and conducting entertaining and stimulating activities.

· Maintained master calendar and relevant records.

· Planned resident outings and special events to mark holidays and celebrate special occasions.

· Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.

· Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.

· Developed monthly life enrichment calendar and published electronically and in print.

· Performed assessments on activity programs to determine what specific activities were suitable.

· Supervised Activities Assistant and conducted performance evaluations.

· Developed and lead intergenerational activities to encourage mental agility of patients.

EDUCATION North Idaho College, Coeur D'alene, ID

Associate of Science: Nursing

Barton Community College, Kansas City, KS

Associate of Science: Nursing

Mississippi Gulf Coast Community College, Perkinston, MS Associate of Arts: Nursing

Property And Casualty Producer License, Current

No Degree: Property And Casualty Producer License

North Idaho College, Coeur D'Alene, ID 06/2013

Human Resources Professional Program

Eastern Washington University, Cheney, WA 06/2010

Bachelor of Science: Human Health Services, Community Health Education Eastern Washington University, Cheney, WA 06/1995

Bachelor of Science: Organizational Communication

Contact this candidate