V

LaKeidra VanNorman

225-***-****

ad125p@r.postjobfree.com

Zachary, LA 70791

SUMMARY

My personal employment objective is to make a meaningful contribution to my job by exemplifying commitment, dedication, and enthusiasm. Skilled in food service operations targets and financial goals. Proficient in administering budgets, managing inventory and controlling costs.

SKILLS

Computer Software

Experience with

Windows 98, Windows 2000, Windows XP, and Windows Vista

Operating Systems, Installation of software, Microsoft Office (Word, Power Point,

Publisher, Excel, Access, Work, Visual Basic 6.0, and Outlook Express), Corel Suite

(WordPerfect, Presentation, and Photo House), Print Shop Ensemble, Adobe, E-mail.

And Internet Explorer, Yahoo, AOL, and Google Browsers.

Computer Hardware

Experience with computer assembly, the installation of printers and scanners, and

Some knowledge of network assembly; formatting hard drives, and function and

Technical troubleshooting.

Graphic Designer

Experience with designing brochures, programs, invitations, greeting cards, business.

Cards, post cards, signs, flyers, and banners.

Nursing Skills

Caring for Patients & Assuring their Safety.

In-depth knowledge of various Medical Terminologies.

Checking Vital Signs for Patients and their daily Monitoring.

Maintaining Privacy of Patients as mentioned by HIPAA Regulations.

Supporting patients and providing them with required Advocacy.

Additional Skills

Experience with copiers, fax and adding machines.

Staff Leadership

Process Updates

Performance Improvement

Front of House Management

Portion Control

Relationship Building

Problem Solving

Anticipating Problems

Investigating Complaints

Labor and Overhead Cost Estimation

Monitoring Food Preparation

Documentation and Recordkeeping

Health Code Compliance

Training and Onboarding

Scheduling Staff

Delegating Assignments and Tasks

Quality Assurance

Inventory Management

Recruitment and Hiring

Menu Pricing and Writing

Back of House Management

Employee Performance Evaluations

Problem-Solving

Supply Ordering and Management

Policy Implementation

Menu Development

Developing Special Dishes and Recipes

Team Leadership

Written and Verbal Communication

Expense Tracking

Conflict Resolution

Collaboration and Teamwork

Reliable and Responsible

POS Terminal Operation

Facilities Planning

Work Planning and Prioritizing

Inventory Management Software

Budget Administration

Enforcing Nutritional Standards

Calm and Pleasant Demeanor

Critical Thinking

Time Management

EXPERIENCE

Food Service Director

Woodville, MS

Wilkinson County Board of Education/ Jul 2022 to Current

Performed continuous reviews of operations in order to meet needs, control costs and optimize procedures for maximum customer satisfaction.

Managed food service sales, costs and budget administration to keep operations in line with financial targets.

Oversaw operations for high-volume facility managing 2 daily meals.

Developed and implemented strategies to enhance team performance, improve processes and boost results.

Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.

Improved presentation and sales approaches to increase revenue.

Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.

Trained new employees to perform duties.

Oversaw food preparation, production and presentation according to quality standards.

Produced detailed documentation to outline potential worker issues.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.

Worked in close collaboration with team members to ensure customers received high-quality service.

Delegated work to staff, setting priorities and goals.

Inspected dining and serving areas for cleanliness and proper setup.

Promoted safe working conditions by monitoring safety procedures and equipment.

Explained goals and expectations required of trainees.

Distributed food to service staff for prompt delivery to customers.

Resolved problems or concerns to satisfaction of involved parties.

Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Assisted staff by serving food and beverages or bussing tables.

Coached staff on strategies to enhance performance and improve customer relations.

Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.

Save the Children Program Coordinator

Woodville, MS

Wilkinson County Elementary/ Jan 2020 to Jun 2022

Scheduled and developed program activities in accordance with program needs.

Collaborated with community leaders, organizations and public agencies to promote programs within community.

Delegated tasks to staff and volunteers during daily activities and organized events.

Evaluated program effectiveness to develop improved methods.

Explained program offerings and requirements to participants and answered related questions.

Conducted research and planning necessary to assist with program evaluation, assessment, and annual reports.

Developed brochures, newsletters and flyers to create promotional literature for the program.

Created and implemented new programming ideas to keep the station relevant and growing.

Organized event coverage to match community expectations and achieve ratings gains.

Provider Services Representative (remote)

Arizona City, AZ

BroadPath Healthcare/ Jun 2019 to Jan 2020

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Referred unresolved customer grievances to designated departments for further investigation.

Proof reading contracts in order to adjust claims according to proper DRG, ICD-9, and CPT codes.

Update member information and provide customer satisfaction while informing patients of medical benefits and reprocessing deny medical claims.

Claim resolution, EDI issues, appeal status, provider recruitment, and authorization or referral information.

Member Service Representative (remote)

Arizona City, AZ

BroadPath Healthcare/ Nov 2017 to Feb 2019

Answered member questions about products and services.

Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.

Presented and explained services and products to meet member needs.

Offered exceptional customer service to differentiate and promote company brand.

Helped members resolve account problems and navigate internal systems to handle routine needs.

Enhanced member relationships by providing excellent service during each interaction.

Leveraged software and systems to research and resolve member inquiries.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Interventionist

Wilkinson County High School Aug 2015 to Jul 2018

To assist schools by providing educational interventions and progress monitoring for students.

Documented evaluation results, treatment plans and other actions according to requirements.

Helped children with classwork in a classroom or one on one settings.

Adapted classroom activities, assignments and materials to provide educational opportunity for special education students to participate in classroom activities.

Built relationships with students and guardians through active communication and positive feedback.

Evaluated student needs to provide helpful resources and support.

Adapted instructional techniques to appropriate ages and skill levels of supervised students.

Offered counseling to students and parents to increase personal growth, self-understanding and behavioral management.

Instructed students in standardized subjects as well as general learning strategies and skills for social development and character.

Maintained student records in accordance with district standards.

Collaborated with other educational personnel to provide inclusive activities or programs for children with disabilities.

Developed individual educational plans designed to promote educational, physical and social development.

Lab Coordinator

Wilkinson County School District Aug 2014 to Jul 2015

Duties include maintaining and facilitating the lab, scheduling and organizing testing, and demonstrate the use of new technology.

Paraprofessional & Bus Monitor

Woodville, Mississippi

Wilkinson County School District/ Aug 2007 to Jul 2014

Duties include assisting the classroom teacher with instructional materials and in devising special strategies to reinforce learning of materials or skills for enhancing the learning of students.

Monitor special needs students to and from school on the school bus.

Admission Receptionist

Mississippi

Natchez Community Hospital, Natchez/ Mar 2004 to Jul 2006

Duties include greeting clients, gathering their personal information, insurance, symptoms, and telling the medical staff about the client and the severity of their condition.

EDUCATION AND TRAINING

Master of Science: Public Health

Columbia Southern University Jun 2017

Certified Nursing Assistant

Jan 2017

Louisiana Medical Certification, LLC Certified Nurse Assistant

Jan 2017

Master of Science: Organizational Leadership

Kaplan University Jan 2016

Bachelor of Science: Nutrition

Copiah Lincoln Community College Jan 2012

Natchez, Mississippi

National Honor Society

Jan 2012

Associate in Arts Degree: Computer Science

Wilkinson County High School May 2006

High School Diploma: Computer Technology

Wilkinson County Vocational Technical School May 2002

Woodville, Mississippi

Louisiana Medical Certification

LLC Jan 2002

New Roads, Louisiana

Innovative Curriculum Development Planning Classroom Management HONORS, AWARDS, and CERTIFICATES National Vocational

Kaplan University Jan 2002

Strong Verbal and Written Communication, Technical Honors Society

REFERENCES

REFERENCES UPON REQUEST

CERTIFICATIONS

ServSafe

Certified School Food Service Administration

Contact this candidate