Food Service Director
Resume:
V
LaKeidra VanNorman
*********@*****.***
Zachary, LA 70791
SUMMARY
My personal employment objective is to make a meaningful contribution to my job by exemplifying commitment, dedication, and enthusiasm. Skilled in food service operations targets and financial goals. Proficient in administering budgets, managing inventory and controlling costs.
SKILLS
Computer Software
Experience with
Windows 98, Windows 2000, Windows XP, and Windows Vista
Operating Systems, Installation of software, Microsoft Office (Word, Power Point,
Publisher, Excel, Access, Work, Visual Basic 6.0, and Outlook Express), Corel Suite
(WordPerfect, Presentation, and Photo House), Print Shop Ensemble, Adobe, E-mail.
And Internet Explorer, Yahoo, AOL, and Google Browsers.
Computer Hardware
Experience with computer assembly, the installation of printers and scanners, and
Some knowledge of network assembly; formatting hard drives, and function and
Technical troubleshooting.
Graphic Designer
Experience with designing brochures, programs, invitations, greeting cards, business.
Cards, post cards, signs, flyers, and banners.
Nursing Skills
Caring for Patients & Assuring their Safety.
In-depth knowledge of various Medical Terminologies.
Checking Vital Signs for Patients and their daily Monitoring.
Maintaining Privacy of Patients as mentioned by HIPAA Regulations.
Supporting patients and providing them with required Advocacy.
Additional Skills
Experience with copiers, fax and adding machines.
Staff Leadership
Process Updates
Performance Improvement
Front of House Management
Portion Control
Relationship Building
Problem Solving
Anticipating Problems
Investigating Complaints
Labor and Overhead Cost Estimation
Monitoring Food Preparation
Documentation and Recordkeeping
Health Code Compliance
Training and Onboarding
Scheduling Staff
Delegating Assignments and Tasks
Quality Assurance
Inventory Management
Recruitment and Hiring
Menu Pricing and Writing
Back of House Management
Employee Performance Evaluations
Problem-Solving
Supply Ordering and Management
Policy Implementation
Menu Development
Developing Special Dishes and Recipes
Team Leadership
Written and Verbal Communication
Expense Tracking
Conflict Resolution
Collaboration and Teamwork
Reliable and Responsible
POS Terminal Operation
Facilities Planning
Work Planning and Prioritizing
Inventory Management Software
Budget Administration
Enforcing Nutritional Standards
Calm and Pleasant Demeanor
Critical Thinking
Time Management
EXPERIENCE
Food Service Director
Woodville, MS
Wilkinson County Board of Education/ Jul 2022 to Current
Performed continuous reviews of operations in order to meet needs, control costs and optimize procedures for maximum customer satisfaction.
Managed food service sales, costs and budget administration to keep operations in line with financial targets.
Oversaw operations for high-volume facility managing 2 daily meals.
Developed and implemented strategies to enhance team performance, improve processes and boost results.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Improved presentation and sales approaches to increase revenue.
Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
Trained new employees to perform duties.
Oversaw food preparation, production and presentation according to quality standards.
Produced detailed documentation to outline potential worker issues.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Worked in close collaboration with team members to ensure customers received high-quality service.
Delegated work to staff, setting priorities and goals.
Inspected dining and serving areas for cleanliness and proper setup.
Promoted safe working conditions by monitoring safety procedures and equipment.
Explained goals and expectations required of trainees.
Distributed food to service staff for prompt delivery to customers.
Resolved problems or concerns to satisfaction of involved parties.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Assisted staff by serving food and beverages or bussing tables.
Coached staff on strategies to enhance performance and improve customer relations.
Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Save the Children Program Coordinator
Woodville, MS
Wilkinson County Elementary/ Jan 2020 to Jun 2022
Scheduled and developed program activities in accordance with program needs.
Collaborated with community leaders, organizations and public agencies to promote programs within community.
Delegated tasks to staff and volunteers during daily activities and organized events.
Evaluated program effectiveness to develop improved methods.
Explained program offerings and requirements to participants and answered related questions.
Conducted research and planning necessary to assist with program evaluation, assessment, and annual reports.
Developed brochures, newsletters and flyers to create promotional literature for the program.
Created and implemented new programming ideas to keep the station relevant and growing.
Organized event coverage to match community expectations and achieve ratings gains.
Provider Services Representative (remote)
Arizona City, AZ
BroadPath Healthcare/ Jun 2019 to Jan 2020
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Referred unresolved customer grievances to designated departments for further investigation.
Proof reading contracts in order to adjust claims according to proper DRG, ICD-9, and CPT codes.
Update member information and provide customer satisfaction while informing patients of medical benefits and reprocessing deny medical claims.
Claim resolution, EDI issues, appeal status, provider recruitment, and authorization or referral information.
Member Service Representative (remote)
Arizona City, AZ
BroadPath Healthcare/ Nov 2017 to Feb 2019
Answered member questions about products and services.
Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Presented and explained services and products to meet member needs.
Offered exceptional customer service to differentiate and promote company brand.
Helped members resolve account problems and navigate internal systems to handle routine needs.
Enhanced member relationships by providing excellent service during each interaction.
Leveraged software and systems to research and resolve member inquiries.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Interventionist
Wilkinson County High School Aug 2015 to Jul 2018
To assist schools by providing educational interventions and progress monitoring for students.
Documented evaluation results, treatment plans and other actions according to requirements.
Helped children with classwork in a classroom or one on one settings.
Adapted classroom activities, assignments and materials to provide educational opportunity for special education students to participate in classroom activities.
Built relationships with students and guardians through active communication and positive feedback.
Evaluated student needs to provide helpful resources and support.
Adapted instructional techniques to appropriate ages and skill levels of supervised students.
Offered counseling to students and parents to increase personal growth, self-understanding and behavioral management.
Instructed students in standardized subjects as well as general learning strategies and skills for social development and character.
Maintained student records in accordance with district standards.
Collaborated with other educational personnel to provide inclusive activities or programs for children with disabilities.
Developed individual educational plans designed to promote educational, physical and social development.
Lab Coordinator
Wilkinson County School District Aug 2014 to Jul 2015
Duties include maintaining and facilitating the lab, scheduling and organizing testing, and demonstrate the use of new technology.
Paraprofessional & Bus Monitor
Woodville, Mississippi
Wilkinson County School District/ Aug 2007 to Jul 2014
Duties include assisting the classroom teacher with instructional materials and in devising special strategies to reinforce learning of materials or skills for enhancing the learning of students.
Monitor special needs students to and from school on the school bus.
Admission Receptionist
Mississippi
Natchez Community Hospital, Natchez/ Mar 2004 to Jul 2006
Duties include greeting clients, gathering their personal information, insurance, symptoms, and telling the medical staff about the client and the severity of their condition.
EDUCATION AND TRAINING
Master of Science: Public Health
Columbia Southern University Jun 2017
Certified Nursing Assistant
Jan 2017
Louisiana Medical Certification, LLC Certified Nurse Assistant
Jan 2017
Master of Science: Organizational Leadership
Kaplan University Jan 2016
Bachelor of Science: Nutrition
Copiah Lincoln Community College Jan 2012
Natchez, Mississippi
National Honor Society
Jan 2012
Associate in Arts Degree: Computer Science
Wilkinson County High School May 2006
High School Diploma: Computer Technology
Wilkinson County Vocational Technical School May 2002
Woodville, Mississippi
Louisiana Medical Certification
LLC Jan 2002
New Roads, Louisiana
Innovative Curriculum Development Planning Classroom Management HONORS, AWARDS, and CERTIFICATES National Vocational
Kaplan University Jan 2002
Strong Verbal and Written Communication, Technical Honors Society
REFERENCES
REFERENCES UPON REQUEST
CERTIFICATIONS
ServSafe
Certified School Food Service Administration
Contact this candidate