Customer Service Call Center

Tamara Robinson

**** ******** **. *********, **** 43125

614-***-**** **************@***.***

Objective

Becoming an asset by the utilization of my acquired skills in providing quality services for Customers Education

AAS 2000 COLUMBUS STATE

· Major: Early Childhood Development

· Related coursework: The Ohio State University

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Skills & Abilities

MANAGEMENT

· Proven leadership skills by supervising up to 20 individuals, mentoring and training capability along with ability to measure outcomes.

. Excellent communication skills and the ability to inspire to action SALES

· P&L conscious, sales driven, managing budget and ability to generate revenue, technology driven. Medicaid project and claims management, call center exceeding metrics goals Experience

Nationwide Mutual insurance/February 2020- May 2022 ISA

. Work from Home

. Servicing Personal Lines Members

. 100% QA in 2021

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Amazon/ July 2019- December 2019

.Work from home SDS logistics Representative

. Assist drivers with routes

.Provide resolutions to Customers in the Last mile status PNC Customer Care Center/May 2017-August 2018

. Bonded/Bank Consultant

. Inbound Call Center

. Providing excellent and accurate Customer Service to hundreds of Customers SEDGWICK CLAIMS MANAGEMENT/June 2016-April 2017

. Service Center Representative

. Filing STD, FMLA, and WC claims

.Providing excellent Tier 1 service

.Reaching and Maintaining 96% and above in stats

AUTOMATED HEALTH SYSTEMS/ January 2016- June 2016

. Customer Service Representative

. Medicaid Hotline Project- enrolling consumers into MCP plans

. Renewing Medicaid benefits

. Inbound and Outbound processes

CAPITAL CITY STAFFING SOLUTIONS/AVNET ELECTRONIC COMPONET SOLUTIONS/ June 2015-November 2015

. Customer Service Representative

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. Provide support for entitlement department

. Install software

. Inbound and Outbound processes

CENTER DIRECTOR/ADMINISTRATOR KIDZ BIZ CHILDCARE JANUARY 2014 –OCTOBER 2014

· Administrator on ODJFS license, responsible for daily operations

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· Hiring, training, mentoring and evaluating all staff

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· Oversee implementation of best practices with Children

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· Acquiring CACFP program

. Reversing revocation of Childcare

CENTER DIRECTOR/ADMINISTRATOR NATION CHILDCARE 2012-2013

· Administrator on ODJFS license, responsible for daily operations

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· Training and mentoring all staff

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· Assisting the Somalia community to adapt and learn Childcare regulations in the US BANK TELLER JP MORGAN CHASE 2010-2012

. Process hundreds of computer based transactions each day including mortgage, IRA, credit card, checking and savings accounts.

. Generating additional sales through Personal Bankers

. Received numerous 100% surprised Teller shops

CENTER DIRECTOR/ADMINISTRATOR BRIGHTSIDE ACADEMY 2009-2010

. Opened, recruited and enrolled up to 126 families in 18 months Page 4

. Administrator on ODJFS license, responsible for daily operation including the implementation of best practices with Children

. Received numerous bonuses for exceptional cost reduction regarding budget and building profit margin

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