Customer Service Sales Representative

Gianni Velazquez

MorrisCounty 862-***-**** ad123f@r.postjobfree.com

PROFESSIONAL

SUMMARY Knowledgeable and dedicated customer service professional with extensive experience in many industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

SKILLS

● Character Development

● Client Advocacy

● Developing Social Skills

● Task Scheduling

● Customer Satisfaction

● Responding to Difficult Customers

● Calm and Professional Under

Pressure

● Understanding Customer Needs

● Building Customer Trust and

Loyalty

● Efficient and Detail-Oriented

● Upbeat and Positive Personality

● Courteous with Strong Service

Mindset

● Data Entry and Maintenance

● Proactive Self-Starter

● Sales and Upselling

WORK HISTORY

DIRECT SUPPORT PROFESSIONAL 01/2023 to 9/2023

Sevita Succasunna, NJ

● Provided direct care and support to individuals with developmental disabilities.

● Assisted with daily living activities, including personal hygiene, meal preparation, and medication administration.

● Implemented behavior management strategies to promote positive behaviors and helped to reduce challenging behaviors.

● Supported individuals in developing and maintaining social skills and relationships.

● Ensured the rights and dignity of individuals are respected and upheld.

● Transported individuals from their homes to their day programs and back home.

● Documented daily notes of all activities and progress of individuals. CRITICAL CO-WORKER 01/2013 to 03/2013

NJ Association For The Deaf And Blind, Inc. Somerset, New Jersey

● Implemented various methods and techniques, simplified training content, in turn ensured training and employment goals were met.

● Attended training, staff meetings and professional development seminars, enhancing performance and supporting departmental goals.

● Supervised and supported clients with a focus on their health, safety, and personal well-being.

● Monitored clients work for quality assurance.

● Prepared materials to assist clients meet and exceed their vocational, training and work goals.

● Organized and maintained safety standards and protocols, to manage safety and health

SALES CONSULTANT 01/1997 to 12/2009

Nine West New York, NY

● Answered product questions with up-to-date knowledge of sales and store promotions.

● Helped customers complete purchases, locate items and join reward programs.

● Increased sales and customer satisfaction through personalized servicing.

● Answered customer questions and helped find specific items.

● Used consultative sales techniques to understand customer needs and recommend relevant products and services.

● Organized store merchandise racks and displays to promote and maintain visually appealing environments.

● Stocked merchandise, clearly labeling items and arranging according to size or color.

● Kept customer spaces clean, neat and organized for maximum appeal.

● Assisted customers in making informed purchase choices and selecting products.

EDUCATION

Associate of Arts Criminal Justice

Raritan Valley Community College, Somerville, NJ

Associate of Arts Business Administration EXPECTED IN 05/2024 County College of Morris, Randolph Township, NJ

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