Sasha Supersad

ad1236@r.postjobfree.com ; 868-***-****; Trincity Arouca, Trinidad.

Dear Sir/Madam,

I am applying for a position with great interest and enthusiasm where my knowledge, experience and skill set are pertained relevant. Therefore, I am submitting to you, my Resume for your review and consideration. Please allow me to explain briefly the contribution I would make to your organization. I am a holder in Business Management/ Administration and a pursuant in Corporate and Civil Law. I would greatly appreciate the opportunity to bring forth what I have learnt into your company. Your company should gain an individual who is dependable, motivated and of great asset. I have also been trained and experienced as an administrative assistant, clerk, office operator, customer/technical service advisor, security operations supervisor, shift supervisor, accounts clerk, accounts receivables in the Retail/Sales industry. I carry administrative skills such as; Computer Literacy, Report writing, File Organization/Storage and good communication skills, both verbal and written, Phone etiquette, Ms office skills. I have exceptional knowledge of the English language where would be proven an asset.

I would bring to you not only these skills, but also a positive, corporation attitude that I have displayed throughout my career. I adapt to meet the unique needs of each department within the organization.

Again, my Resume will further detail the required skills and background, that of which u seek. I would most humbly welcome the opportunity for an interview at your convenience. Thank you for taking the time to review my resume. I look forward to talking with you. Sincerely,

Sasha Supersad

Enclosure.

Sasha Supersad

ad1236@r.postjobfree.com ; 868-***-****; Trincity Arouca, Trinidad. OBJECTIVE:

Enthusiast offering over five (5) years of experience in leading day-to-day activities while supporting long-range business goals. Promptly processes daily petty cash, examining information carefully to eliminate errors and cut cost efficiency. Dedicated to boosting productivity through strategic planning and resource management with focus on continual process improvements. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, Clerical, Office Operations, beginner accounts,invoicing, dispatching, database management, supervisory, and research to enhance productivity and maximized profits within the business. Recognized for exemplary customer service and team collaboration. SKILLS:

* Sales-force Management - optimizing performance on Sales, on-boarding new clients and updating existing clients.

* Office supply management & Operations - tracking office inventor, contribution of office petty cash using MS Excel.

* Workforce Management - scheduling and tracking time management, productivity, attendance and compliance within the organization using Snap 365

* Customer Relations Management (CRM)

* Scheduling and calendar management - processing and organizing calendar events, tasks and meetings.(Google apps- Meet, Calendar, Reminder)

* Report writing - conducting research, outline and draft documents using MS Word.

* Data entry - entering and updating relevant information onto computer software/programme.

(DacEasy, Snap365, Excel, QuickBooks)

* Basic Accounting - Invoicing, credits, payments and reconciliation using Quick-books & DacEasy

* Operations Supervision - overseeing workforce on a shift basis both on-site and off-site using Security Software (E-client, Watchdog, Amber Alert, Gps etc.)

* Clerical - receiving and distribution documents to clients and all departments within the organization, sorting, filing documenting relevant documents both on hard and soft copy.

* CCTV/CMS Operations - duties involved using various security software, to monitor from headquarters & dispatch relevant personnel (Micro Key Solutions- MKS, e-client, Amber Alert, GPS software)

Sasha Supersad

EDUCATION:

IQ Accounting Institute

Couva

Cert – Certification in Accounting- Payroll & Related Taxation.

Academy of Tertiary Studies

SMR Curepe.

CertHE – Certification on Higher Education in

Common Law

School of Business and Computer

Science Ltd

Champ Fleurs

Advance Diploma - Business Management

School of Accounting and

Management

St. Augustine

Advance Certificate - Computer Operations

Management & Business Studies.

National Energy Skills Center

St John St, Augustine.

Certificate - Full Certificate in MS. Office Level 3. St. Augustine Senior Secondary

Comprehensive School

St Augustine.

High School Diploma - Business Studies

Sasha Supersad

EXPERIENCE:

Monitoring Professional/

Remote Technical Assistant •

TSTT/Amplia/Massy

Communications . Edwards St. Port of Spain

06.2024 -11.2023

Achievements/Tasks:

• 24 hr remote Technical support assistance

• Monitoring of security equipment both for

residential and commercial properties.

• Dispatching of external security firms, TSTT

Task force and other national security

professionals.

• Drafting of reports daily/weekly

• Trained in software usage such as

o SIS,

o DICE Matrix,

o CISCO,

o REDKNEE,

o FUSION PRO,

o OUTLOOK 365,

o Excel,

o Vigilance

o Bsecure

EXPERIENCE:

Central Operations

Assitant/ Front Office-

Administrator/Central

Monitoring CCTV

Operations

Administrator/Shift

Supervisor • Allpro Security

Services Limited • St. Joseph

06.2018 – 05.2021

Achievements/Tasks:

Enforced company policies and

procedures to strengthen operational

standards across departments.

Input expenses, reconciled accounts and

investigated variances to manage

accounts payable and receivable.

Set up and maintained physical and electronic

filing systems to maintain organizational

efficiency. Monitored office inventory to maintain supply levels.

Created agendas, meeting notes and

other documents to enhance collaborative

process.

Managed and controlled office supply

inventory to secure timely ordering or

requisition of depleted or low-level stock.

Coordinated office activities and

operations to secure efficiency and

compliance with company policies.

Trained team members in administrative

procedures and software tasks such as MKS,

SNAP 365, SAGE, Watchdog, to keep team

efficient and consistent.

Worked with minimal oversight to review and

submit bi-weekly payroll for over 90+ salaried

and hourly employees.

Produced and distributed memos, newsletters,

email updates and other forms of

communication.

Supervised 100+ employees delivering

exceptional administrative and

operational support to meet needs of

professionals at all levels within the

company

Drafted meeting agendas, supplied advance

materials and executed follow-up for

meetings and team conferences.

CCTV monitoring on and offsite for both

residential and commercial sites in both the

private and public sector.

Liaised with over 250 clients per week.

Drafted Professional business documents,

such as appraisals, reports and weekly and

monthly petty cash sheets, balance sheets

of office petty cash

Sasha Supersad

Accounts Receivables.

Hyline Lables Company Ltd.San Juan - 08.2021- 11.2021 Achievments/Tasks:

Verify accuracy of billing data and revise any errors.

Operate typing, adding, calculating, or billing machines.

Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.

Review documents such as purchase orders, sales tickets, charge slips, or hospital records to compute fees or charges due.

Perform bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goods.

Keep records of invoices and support documents.

Resolve discrepancies in accounting records.

Contact customers to obtain or relay account information.

Compute credit terms, discounts, shipment charges, or rates for goods or services to complete billing documents.

Sasha Supersad

Accounts Receivables Clerk/Sales Executive

(Supermarket/Pharmaceutical Division)

Magical Expressions Ltd.Chaguanas - 11.2021- 05.2021 Achievments/Tasks:

• Answer mail or telephone inquiries regarding rates, routing, or procedures.

Review compiled data on operating costs and revenues to set rates.

Compile reports of cost factors, such as labor, production, storage, or equipment.

Estimate market value of products or services.

Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

Advise customers of necessary actions and strategies for debt repayment.

Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.

Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.

Locate and monitor overdue accounts, using computers and a variety of automated systems.

Record information about financial status of customers and status of collection efforts.

Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.

Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.

Receive payments and post amounts paid to customer accounts.

Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.

Negotiate credit extensions when necessary.

Sasha Supersad

Surveillance Administrator/ Office

Operator • Chaguaramas Development

Authority • Chaguaramas 09.2014 - 04.2016

Achievements/Tasks:

Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.

Managed office paperwork, including scanning documents and routing business correspondence.

Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.

Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

Coordinated office activities and operations to secure efficiency and compliance with company policies. Automated office operations by managing client correspondence, records, contracts and data communications.

Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.

Networked within business community, attending events to position company and drive new business.

Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.

Sasha Supersad

IT/Customer Service Administrator • PC

Systems Ltd. • Ariapita Avenue 10.2012 - 02.2013

Achievements/Tasks

Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.

Regularly updated customer service database to reflect new information including address changes and contact details.

Performed data entry, records oversight and issue resolution for team of 20 customer service personnel.

Answered phones for main switchboard to assist operator and facilitate smooth communications. Brainstormed with other customer service personnel to determine ways to reduce service issues and eliminate keying errors.

Cultivated long-term relationships with customers, encouraging more lucrative business opportunities.

Supervised product shipments, ensuring delivery by correct freight company. Researched issues in company's computer system regarding shipments, product damage and incorrect product amounts.

Organized and maintained documents, files and records. Worked with management team to improve workflows and eliminate unnecessary tasks. Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies.

Analyzed and identified improvements to implement in department systems and controls. Automated office operations, managing client correspondence, record tracking and data communications in database and case management software Reference #1: Tyanne Vitalis

Sgt. Arima Police Station (TTPS)

Contact #: 868-***-****

Santa Rosa, Arima.

Reference #2: Maywatie Lutchman

Supervisor

Contact #: 868-***-****

Las Lomas.

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