Zakia Hill

Syracuse, NY *****

ad1233@r.postjobfree.com

+1-315-***-****

Authorized to work in the US for any employer

Work Experience

School Bus Driver

Birnie Bus Service - North Syracuse, NY

May 2023 to Present

1. Transport Children to and from school and activities 2. Insure the safety of the children

3. Monitor at all times

4. Insure buses are clean and free of hazardous materials Accountant ll

OCM BOCES - Liverpool, NY

February 2023 to May 2023

1. Liquidate accounts

2. Increase PO’s

3. Pay on orders

4. Print send and receive billing payments

5. Invoicing

Mobility Specialist

Hoveround Power Chairs - North Syracuse, NY

August 2022 to January 2023

1. Answer inbound calls for Medicare Clients

2. Schedule Mobility Appointments

3. Run insurance eligibility

Patient Access Representative

FIRST CHOICE - Syracuse, NY

January 2022 to July 2022

1. Greet patients

2. Register patients

3. Take vitals

4. Room patients

5. Reschedule/cancel appointments

Billing Specialist

Charter Communications Inc - East Syracuse, NY

March 2018 to January 2022

1. Post payments in a timely manner

2. Update account information

3. Send out account statements

4. Generate financial reports

5. Resolve account discrepancies

Administrative Assistant

North Carolina Chiropractic - Riley, NC

May 2015 to January 2018

1. Answering phone calls

2. Schedule meetings and support visitors

3. Filing, typing, copying, binding, scanning

4. Exhibits polite and professional communication via email, phone and mail Patient Registrar

SUNY Upstate Medical University - Syracuse, NY

July 2012 to December 2014

1. Check in and register patients

2. Process billing

3. Provide customer support at a health care hospital 4. Verify insurance

Education

Some College in Business Management

Onondaga Community College

High school diploma in Diploma

Henninger High School

Skills

• Medical records

• Medical office experience

• Microsoft Excel

• Accounts receivable

• Accounts payable

• Medical billing

• Microsoft Office

• Customer service

• Insurance Verification

• Medical Scheduling

• Epic

• EMR Systems

• Hospital Experience

• Clerical Experience

Assessments

Management & leadership skills: Impact & influence — Proficient October 2021

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Call center customer service — Proficient

May 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Customer focus & orientation — Proficient

May 2022

Responding to customer situations with sensitivity Full results: Proficient

Scheduling — Proficient

May 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Attention to detail — Proficient

January 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer service — Proficient

May 2022

Identifying and resolving common customer issues

Full results: Proficient

Office manager — Completed

October 2021

Scheduling and budgeting

Full results: Completed

Sales skills — Proficient

January 2022

Influencing and negotiating with customers

Full results: Proficient

Work style: Reliability — Proficient

May 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Technical support — Completed

December 2021

Performing software, hardware, and network operations Full results: Completed

Technical support: Customer situations — Proficient December 2021

Responding to technical support situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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