Phyllis Jones, CPPA I

*** ******** **

Mount Holly, NC 28120

704-***-**** ad122t@r.postjobfree.com

OBJECTIVE

To provide the citizens of Mecklenburg County with the utmost customer service by utilizing my skills in accounts payable, accounts receivable, and excellent phone and written communication. E D U C A T I O N — EXPERIENCE

Holbrook High School,

Lowell, North Carolina

Graduated with degree in

General Studies

2007 - 2019

Receptionist/General Clerk • Little Italy, LLC

• Created journal entries using QuickBooks and Quicken

• Ensured timely payment of invoices

• Balanced monthly bank statements

• Performed customer service via telephone and in person

• Ensured timely delivery of packages for executive team member

• Filed financial documents

• Performed General office duties using Microsoft products

• Ensured supply inventory on hand as needed

2000 - 2002

Receptionist • Box Arthritis Clinic

• Scheduled appointments for patients

• Provided customer service via telephone and in person

• Filed medical charts

• Prepared documents for doctor review

1978 – 2000, 1964 – 1972

Bellsouth

• Treasurer for Telephone Pioneers Organizations, over 4 states (NC, SC, LA, TN). Balanced all financial

documents, collected dues, organized events.

• Central Office Clerk

• TSPS Telephone Operator

• Line Translations Specialist

• Human Resources, provided prospective employees with testing materials and made recommendations for hiring. 1975 - 1978

Department of Social Services • Cabarrus County NC Govt.

• Clerk, Family Services Adoption Division. Notarized documents to allow potential parents to adopt children at risk..

2008 – Present

Beech Ave Baptist Church (volunteer)

• Supported God’s Great Commission by completing all clerical and accounting services needed. Recorded tithes and donations. Paid all bills, paid dues and missionary support checks. Balanced all financial transactions.

• Pianist for 2 weekly services as well as weddings and funerals.

K E Y S K I L L S — COMMUNICATION

Customer Service

I have provided over 50 years of customer service, in person and via telephone. I genuinely like to talk to people, regardless of the circumstances. I have a unique skill to calm and cajole people to see the bright side of any situation. As they say, if you do something you like, you’ll never work a day in your life. SPECIAL ABILITIES

• Notary Public

• UCCX Cisco Phone Protocol

• Certified Personal Property Appraiser

• Microsoft Word, Excel

• QuickBooks

• Punctual

• Self-starter

• Superb Ethics and Professional Behavior

REFERENCES

[Available upon request.]

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