HUGH WALTERS JR

Orlando, FL · 443-***-****

ad122c@r.postjobfree.com

Seasoned professional with 10 years of diverse experience, including a role as a System Implementation Specialist. Proven expertise in overseeing, managing, and implementing technical and operational aspects of software projects, with a strong history of managing project schedules, issues, and stakeholder communication. Excited to bring a strong understanding of project management, system security, and technical support to a new Implementation Specialist role.

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EXPERIENCE

JULY 2023 – PRESENT

MARKET DELIVERY ASSOCIATE, lowe’s corporate

Engage with internal and external stakeholders, fostering open communication lines for efficient problem-solving.

Manage inventory cycle count audits, ensuring accurate adjustment and reconciliation to maintain optimal stock level.

Processes and dispositions products, including damaged, discontinued, and defective items, while maintaining strong vendor relationships.

JANUARY 2022 – DECEMBER 2022

SR. PROGRAM ANALYST/CMM, HILTON GRAND VACATION (remote)

Oversaw offer performance, employing analytical skills to deliver insightful reporting.

Translated business needs into technical requirements for Interaction Scripter applications, ensuring alignment with project objectives.

Collaborated with creative agencies to design innovative marketing strategies, enhancing overall business results.

Facilitated the development, implementation, and monitoring of frameworks, capturing the impact of marketing initiatives on customer engagement and business performance.

APR 2021 – DECEMBER 2021

QUALITY ASSURANCE ANALYST, ROBERTHALF ACCOUNTEMPS (tetra tech) (remote)

Assessed compliance with laws, regulations, and standards by leveraging relevant information and sound judgment.

Identified and addressed issues by monitoring and reviewing information from various materials, events, and environments.

Resolved complex problems by analyzing information and evaluating results to select the most effective solution.

FEBRUARY 2021 – MARCH 2021

CALL CENTER AGENT, kforce (titan technologies) (remote)

Effectively addressed customer inquiries and complaints via phone and email, facilitating resolution and escalating complex issues to supervisors when necessary.

Utilized various resources and software to conduct comprehensive research, aiding in the identification and resolution of customer complaints.

Diligently documented all customer interaction in accordance with standard operating procedures, identifying trends, and providing insightful reports to the management team for strategic decision-making.

FEBRUARY 2020 – AUGUST 2020

SYSTEM IMPLEMENTATION SPECIALIST, randstand technologies (remote) (philips respironics)

Managed and executed technical and operational facets of Sleep and Respiratory Care software, enhancing efficiencies and compliance.

Monitored project status, adjusted schedules, and generated reports, while resolving issues to meet productivity, quality, and timeline objectives.

Conducted research and data collection, developed workflow and technology recommendations, and conducted post-live training for stakeholders, thereby optimizing organizational processes.

JULY 2019 – NOVEMBER 2019

IT SITE MANAGER, captial staffing solutions, inc. (remote)

Provided comprehensive technical support to staff, including the installation and configuration of system hardware and software, ensuring optimal system usability.

Conducted daily operational and systems support, confirming the functionality of hardware and software components and addressing bandwidth, hardware, and software issues both in person and remotely.

Delivered effective consultancy services, leveraging knowledge of Microsoft Dynamics CRM/365 products to facilitated successful implementation and problem resolution.

MARCH 2019 – SEPTEMBER 2019

TIER 1 TECHNICAL SUPPORT, techadox

Facilitated the optimal functionality of various electronics equipment and systems through effective modification, maintenance, and repair.

Utilized hand tools and precision instruments to replace defective components ensuring system reliability and efficiency.

Conducted comprehensive diagnostics, testing, and analysis of electronic components and assemblies using specialized and standard test equipment.

Maintained detailed operational records and documentation related to design and testing procedures.

Provided training to end users on multiple versions of Dynamics, enhancing user competence and system utilization.

Assembled mission-critical circuitry for electronic systems following engineering instructions, production specifications, and technical manuals.

JUNE 2018 – NOVEMBER 2018

MARITIME SECURITY OPERATIONS CENTER OFFICER, u.s. security associates (virtual contract)

Oversaw and managed JaxPort CCTV communications, playing a pivotal role in operation control and premises security.

Assured the efficient transmission of critical IoT BSI communication and QUMAS training to security plans, risk assessment, contingency plans, and privacy impact assessments.

Authenticated and maintained vital security documentation such as system security plans, risk assessments, contingency plans, and privacy impact assessments.

Assessed tactical situations, providing insightful recommendations for computer system operations.

Compiled comprehensive daily activity reports, highlighting irregularities such as property damage, unauthorized presence, or unusual occurrences.

MARCH 2013 – DECEMBER 2016

INDEPENDENT CONTRACTOR, (temporary assignments)

Troubleshot and rectified technical mapping discrepancies, enhancing business operations across various startups by integrating Microsoft applications and Cisco programs for improved marketing platforms.

Practical judicious discretion in disseminating information to internal and external stakeholders, ensuring data security and confidentiality.

Enhanced industry expertise through continuous learning, participation in professional development opportunities, and maintaining robust professional networks, concurrently managing committee meeting agendas and materials for accuracy and efficiency.

JULY 2009 – MAY 2011

EXECUTIVE OFFICE MANAGER TO THE DEPUTY UNDER SECRETARY OF DEFENSE, (CONTRACTOR FOR DEPARTMENT OF DEFENSE, THE W.W.C.T.P. OFFICE)

Managed cross-functional project communications, ensuring successful integrations by coordinating with trading partners and internal teams for integration service projects.

Collaborated with IT specialists to implement electronic document processing, retrieval, and distribution systems, enhancing operational efficiency.

Assisted in the development and implementation of “Turbo Tap”, a web program designed to facilitate the transition of veterans into civilian life.

Organized SOPs and managed scheduling for high-level defense officials, maintaining schedule awareness amongst all involved parties.

Supported the Financial Director in forecasting and planning future expenses for fiscal years 09-12, aiding in budge management.

Facilitated both domestic and international travel arrangements, including flights, hotels, and car rentals, ensuring smooth travel logistics.

Provided leadership to office staff, delegating assignments and providing mentorship to optimize productivity.

Served as a key liaison to Senate, Congress, Presidential Appointees, Delegates, Legislator Affairs, and all branches of the U.S. military, fostering productive relationships.

EDUCATION

2018, JACKSONVILLE, FL

COMPTIA SECURITY+/CERTIFICATE, leaderquest

2004, WESTON, FL

BUSINESS MANAGEMENT, american intercontinental university

SKILLS

ACT (5yrs)

Adobe Acrobat Pro (7yrs)

CompTIA Security+ (5yrs)

CRM (5yrs)

Dynamics 365 (5yrs)

Dynamic CRM v. 2013/2015 (6yrs)

Crystal Reports (4yrs)

Dreamweaver (8yrs)

DMNX Lite (4mo)

Edit Plus (9yrs)

Fireworks (8yrs)

SharePoint (7ys)

Summation (2yrs)

Visio (8yrs)

WordPerfect Suite (15yrs)

HTML/SQL/XML (14ys)

Java Script (6yrs)

Mac OS (7yrs)

Microsoft Office Suite (17yrs)

Minimal 365 Developer (8yrs)

Network Security & Infrastructure (3yrs)

Novell Clients (8yrs)

QuickBooks (7yrs)

QUMAS (8yrs)

Rational Database Management (8yrs)

SACCP 3.0 (2yrs)

Solutions Architect (8yrs)

TCP/IP Retrieval & Communication (11yrs)

Web Design & Maintenance (14yrs)

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