Project Manager Customer Service

RICHARD B SMITH

*** ***** *** ***** 478-***-**** (Cell)

Byron, Georgia 31008 ******@*****.*** (Email)

Summary of Qualifications:

• 20+ years of expertise in management, public relations, and customer service, with a strong background in upholding and fostering relationships with clients

• Possess strong multi-tasking skills, with the ability to simultaneously manage various projects and schedules.

• Veteran law enforcement officer committed to defending the public and saving lives. Adept in providing service in a hectic and demanding environment while finishing duties on time.

Professional Experience:

Jan 2023 – Sep 2023 Greater Day Improvements / Champion Windows (Warner Robins, Georgia) Sales Manager

• Overseen the daily sales of Champion Windows from Factory Representatives assigned to the Warner Robins Branch

• Assigned appointments to Factory Representatives throughout our Territory for Middle Georgia as well as the Columbus, GA area.

• Operated CRM Software for monitoring sales, appointments, Factory Representatives, generating reports (daily, weekly, monthly, and yearly) to gather specific information needed for sales and operations.

• Worked closely with Installation Manager to schedule sale project installations.

• Assisted Factory Representatives in closing sale projects.

• Sold Champion Products when appropriate to do so

• Performed hiring responsibilities of new Factory Representatives from interviews to training for field work sales

• Performed disciplinary actions against factory representatives under my supervision when needed

• Followed with current and new clients to make sure that they are satisfied with Champion products and services.

• Performed Ride-Along reports for Factory Representatives assigned to my territory to assure that they are performing sales properly.

• Assisted with additional duties for Atlanta branch, which is included in the Georgia district.

Oct 2021 – Jan 2023 Vision Cabinet Source, LLC (Campbellsville, Kentucky) Territory Sales Representative

• Maintaining and satisfying the needs of current clients who are our dealers and distributors in the designated zone.

• Making impromptu calls to potential dealers across the designated territory (GA, AL, FL, MS, LA, TX).

June 2020 – Oct 2021 Parkway Flooring (Warner Robins, Georgia) Project Manager / Scheduler

• In charge of directing residential projects, including renovations and new buildings, from beginning to end.

• Accounted for project costs to keep them below budget

• Organized contractors and subcontractors to make sure projects were finished on schedule and within the parameters of the contract.

Jan 2017 – May 2020 Acousti Engineering Company (Raleigh, NC) Project Manager / Estimator

Project Manager

• Compiled and planned budgets, cost estimates, and other financial estimates

• Coordinated, planned, and managed schedules for contractors and subcontractors

• Developed construction projects with architects, engineers, and trade workers

• Ordered and managed materials and equipment

• Provided internal reporting and projections for inventory

• Supervised construction project progress and provided reports on the timeline, progress, and adjustments.

• Ensured all legal requirements, building and safety codes, safety inspections, city guidelines, and local and state regulations were met

• Performed the tasks of a cost estimator

• Ensured that projects were completed on time and within budget

• Used PlanGrid software to communicate with field personnel

Estimator

• Prepared work to be estimated by gathering proposals, blueprints, specifications, and related documents

• Identified labor, material, and time requirements by studying proposals, blueprints, specifications, and related documents. Familiar with On-Screen Takeoff and Quick Bid software

• Computed costs by analyzing labor, material, and time requirements

• Resolved discrepancies by collecting and analyzing information

• Presented prepared estimates by assembling and displaying numerical and descriptive information

• Prepared special reports by collecting, analyzing, and summarizing information and trends

• Maintained cost database by entering and backing up data

• Attended educational workshops to enhance technical knowledge June 2008 – Jan 2017 Leisure Time Activities & Charter Tours (Emerson, Georgia) Tour Bus Driver

• Transported charter groups to various locations in a timely and safe manner

• Ensured the safety of all passengers by complying with state and federal laws of motor coaches

• Recognized for being reliable, timely, and kind with clients July 2010 – Mar 2015 City of Euharlee Police Department (Euharlee, Georgia) Assistant Police Chief

• Served, protected, and provided customer services to the citizens of Euharlee

• Supervised the day-to-day operations of the department, the officers of the department, and civilian personnel to report to the Chief of Police

• Accountable for ensuring the state certification of the department

• Enforced all State OCGA laws (Criminal and traffic) and local city ordinances

• Patrolled the city for shift coverage

• Assisted the Investigations Division with cases, including executing search warrants and other warrants

• Experienced and knowledgeable when assisting citizens with mental/psychological challenges

June 2006 – July 2010 City of Emerson Police Department (Emerson, Georgia) Law Enforcement Officer

• Patrolled the city streets and enforced local city ordinances

• Enforced all State OCGA laws, both criminal and traffic

• Wrote reports for incidents/criminal activities and when requested by the public

• Served as backup for other officers when needed

• Requested / Swore warrants for criminal activity

• Attended court trials, hearings, and/or grand juries as subpoenaed

• Investigated and worked on motor vehicle accidents and crashes

• Worked with emergency response units in wrecks and domestic situations

Feb 2003 – May 2006 Pepsi Bottling Group (Dublin, Georgia) Territory Sales Manager

• Began as Route Salesman selling all Pepsi products to designated route customers within the territory

• Built customer relations with all customers

• Promoted to Territory Sales Manager within a year to oversee all routes within the total territory

• Assisted the salesman in my team to help achieve goals

• Met with major retail and grocery buyers to sell products in space, promotions, and deals to be executed by route salesman within assigned time periods

• Clarified customer situations above salesman levels June 2000 – Feb 2003 Peach County Sheriff’s Office (Fort Valley, Georgia) Deputy Sheriff / School Resource Officer

• Patrolled highways and county roads ensuring the safety of the citizens in accordance with state and local laws

• Assisted citizens or property in duress

• Detected, investigated, and deterred criminal activities

• Apprehended criminal and traffic law offenders

• Assigned to the School Resource Officer’s unit to be visible in the school environment when it is in session

July 1997 – June 2000 Dawson County Sheriff’s Office (Dawsonville, Georgia) Deputy Sheriff / School Resource Officer

• Conducted preliminary and follow-up investigations

• Contacted and cooperated with other law enforcement agencies in matters relating to the investigation of crimes and the apprehension of offenders

• Assigned to the School Resource Officer’s Unit to be visible in the school environment when it was in session

• Assigned to the traffic unit with a concentration of DUI detection and Drug Detection.

Education:

• Georgia Military College (Milledgeville, Georgia) o 2022 – 2022: Obtaining BS degree in Computer Science

• Everest University (Orlando, Florida)

o 2016-2017: Obtaining BS degree in Computer Science

• North Georgia Law Enforcement Academy (Marietta, Georgia) o 1996: Basic Police Officer Certification

• Gordon Central High School (Calhoun, Georgia)

o 1993: High School Diploma

Certifications: 1800+ hours of training in the Law Enforcement field including:

• Supervision Level 1 & 2

• Management Level 1

• Field Sobriety Certification

• Crime Scene Processing

• Advanced Report Writing & Traffic Law

• G.C.I.C. Training / Instructor

• Introductions to Investigations

• Radar & Lidar Speed Detection Certification

• Intoxilyzer 5000 & 9000 Certification

• School Resource Officer

• Firearms Training

• FEMA Certification

• Basic Law Enforcement Certification

References Available Upon Request

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