Grand Canyon Bus Driver

Mark Greene

Tour Bus Driver - Grand Canyon National Park South Rim Xanterra Parks and Resorts Co Grand Canyon, AZ 86023 ******@*****.*** 336-***-****

Work Experience

Tour Bus Driver – Grand Canyon National Park South Rim

Grand Canyon National Park Grand Canyon National Park Lodges Xanterra Parks And Resorts – Grand Canyon National Park South Rim

February 2015 to March 2020

# Drive 16 to 41 passenger Tour Buses, Vans and Mini Vans

# Give Interpretive tours of the Grand Canyon National Park South Rim

# Give Tours given, on Sunrise, Sunset, Freedom, Grand, and Hermit's Rest Drive Taxis and Shuttles throughout area

# Provided Information about the area and the national park

# Became Certified by NAI (National Association For Interpretation)

Tram Driver and Zion Lodge Concierge

Zion National Park Xanterra Parks and Resorts Co - Springdale, UT

March 2013 to November 2013

Drove Tram and gave interpretive tour of Zion National Park

# Provided information about the National Park and The Zion Lodge

# Worked the front desk when assigned to register arriving guests

# Maintained cleanliness of hotel lobby and grounds

# Ran errands when requested

# Worked at the Zion National Park Visitor Center when assigned

Valet Services and Customer Assistance Representative

Wake Forest Baptist Hospital Transportation Services - Winston-Salem, NC

June 2011 to March 2013

Met customers & assisted them with directions, information & wheel chair assistance if needed

# Parked customer's cars upon request

# Retrieved cars for clients upon their departure

# Assisted security with relevant tasks

Shuttle bus driver and Park Information Guide

Grand Teton Lodge Company - Moran, WY May 2010 to October 2010

Provided transportation services for park visitors/employees

# Assisted visitors with information and customer service

# Maintained daily logs

# Enforced park safety guidelines

# Answered phone information line

# Worked varying shifts, weekends, and holidays

Multi-Season Shuttle Bus Driver

Village Transportation - Avon, CO

November 2004 to August 2009

Provided all-season transportation of guests at resort

• Assisted guests with information, directions and customer service needs

• Maintained basic mechanical requirements of vans and shuttles

• Awarded commendation for superior customer service

Summer Season Shuttle Bus Driver & Tour Guide

Glacier Park Inc - Columbia Falls, MT

May 2003 to September 2003

Drove tour bus on planned routes throughout park

• Provided informational commentary during bus tours

• Customer service: greeted park patrons, answered questions and provided directions

Skycap

ITS Piedmont Triad International Airport - Greensboro, NC

August 1997 to April 2003

Assisted passengers at curbside with check-in and baggage

• Provided customer services such as special needs requests, airport information and travel guidelines

Security Guard

Burns Security Services

May 1996 to June 1997

Provided building and grounds security

# Kept daily records and logs and radio communications with base

Front end associate

Eckerd Pharmacy - Winston-Salem, NC May 1994 to April 1997

Cashier, stocking and inventory

Seaman

US Coast Guard - Seattle, WA

January 1988 to November 1988

Honorably discharged

• 7 years Reserve Duty

Education

AS in Biology

Forsyth Tech Community College - Winston-Salem, NC

January 1989 to May 1994

Certificate

Piedmont Aerospace Institute - Winston-Salem, NC December 1982

High School Diploma

Reynolds High School - Winston-Salem, NC

May 1981

Additional Information

QUALIFICATIONS:

• 14 years' experience public shuttle bus driving and resort guide

• 2 years providing Valet services at Wake Forest Baptist Hospital Patient Services

• 15 years of customer service experience

• Class B commercial driver's license, passenger endorsement, air brake certified

• Word processing and general computer skills

• Fork lift trained and certified

Course work and independent study in Biology, Zoology, and

Paleontology

Independent study in various languages like German, Chinese, Russian, Turkish and ASL.

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