Customer Service General Manager
Resume:
Ashley Rice
Vancleave, MS *****
********@*****.***
Hard-working professional with 10+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer satisfaction. Aiming to leverage my skills to successfully fill the Housekeeping role at your company.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Lead Cook
Aramark - Pascagoula, MS
June 2021 to Present
Prepare food within all food safety and ServSafe protocol Customer service, food presentation, time control, overall kitchen safety, meal planning and preparation and serving
Housekeeper/ owner
Attention by ashley - Vancleave, MS
April 2016 to Present
Residential and commercial cleaning
Deep clean
Move in/out
General Manager (GM)
Burger king - Gautier, MS
May 2018 to October 2021
Customer service, shift supervision, cash control inventory control schedule making Retail Merchandiser
Patel inc - Gautier, MS
July 2013 to August 2021
Set up convince stores for grand openings
Put together shelves
Complete resets
HOUSEKEEPER
C&A cleaners - Vancleave, MS
March 2009 to February 2018
• Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
• Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
• Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
• Keep storage areas and carts well-stocked, clean, and tidy.
• Dust and polish furniture and equipment.
• Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.
• Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
• Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
• Hang draperies and dust window blinds.
• Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
• Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.
• Wash dishes and clean kitchens, cooking utensils, and silverware.
• Remove debris from driveways, garages, and swimming pool areas.
• Sort clothing and other articles, load washing machines, and iron and fold dried items.
• Polish silver accessories and metalwork, such as fixtures and fittings.
• Replace light bulbs.
• Answer telephones and doorbells.
• Move and arrange furniture and turn mattresses.
Education
High school or equivalent
Skills
• Satisfaction
• Self motivated
• Management
• training
• Inventory
• Sales
• Scheduling
• Cash Handling
• Team Building
• Customer Service Skills
• Inventory Management
• Payroll
• Operations
• retail sales
• Restaurant Management
• Assistant Manager Experience
• Conflict Management
• Food Safety
• Profit & Loss
• Inventory Control
• Budgeting
• Recruiting
• Merchandising
• Restaurant Experience
• Stocking
• Supervising experience
• Leadership
• Planograms
• Cooking
• Customer service
• Human resources
• Retail management
• Cleaning
• Food service
• Caregiving
• Hotel experience
• Kitchen Management Experience
• Store Management Experience
• Shift Management
• Loss Prevention
• Food Preparation
• POS
• Office Management
• Culinary Experience
• English
• Pricing
• Commercial Cleaning
• Banquet Experience
• Catering
• Nursing home experience
• Heavy lifting
Certifications and Licenses
ServSafe
June 2019 to June 2025
Assessments
General Manager (Hospitality) — Familiar
March 2020
Solving group scheduling problems and reading and interpreting P&L statements Full results: Familiar
Work Style: Reliability — Expert
September 2019
Tendency to be dependable and come to work
Full results: Expert
Supervisory Skills: Motivating & Assessing Employees — Familiar March 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Familiar
Management & Leadership Skills: Impact & Influence — Familiar March 2020
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Familiar
Supervisory Skills: Interpersonal Skills — Familiar March 2020
Fostering a collaborative environment and conducting difficult conversations. Full results: Familiar
Workplace English — Highly Proficient
July 2020
Understanding spoken and written English in work situations. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Residential and commercial cleaning
• Customer satisfaction
• Self motivated
• Hard working
• Reliable
• Shift supervision
• Cash control
• P & L inventory control
Contact this candidate