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Customer Service General Manager

Location:
Vancleave, MS
Posted:
December 19, 2023

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Resume:

Ashley Rice

Vancleave, MS *****

ad120p@r.postjobfree.com

+1-228-***-****

Hard-working professional with 10+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer satisfaction. Aiming to leverage my skills to successfully fill the Housekeeping role at your company.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Lead Cook

Aramark - Pascagoula, MS

June 2021 to Present

Prepare food within all food safety and ServSafe protocol Customer service, food presentation, time control, overall kitchen safety, meal planning and preparation and serving

Housekeeper/ owner

Attention by ashley - Vancleave, MS

April 2016 to Present

Residential and commercial cleaning

Deep clean

Move in/out

General Manager (GM)

Burger king - Gautier, MS

May 2018 to October 2021

Customer service, shift supervision, cash control inventory control schedule making Retail Merchandiser

Patel inc - Gautier, MS

July 2013 to August 2021

Set up convince stores for grand openings

Put together shelves

Complete resets

HOUSEKEEPER

C&A cleaners - Vancleave, MS

March 2009 to February 2018

• Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.

• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.

• Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.

• Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.

• Keep storage areas and carts well-stocked, clean, and tidy.

• Dust and polish furniture and equipment.

• Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.

• Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.

• Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.

• Hang draperies and dust window blinds.

• Disinfect equipment and supplies, using germicides or steam-operated sterilizers.

• Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.

• Wash dishes and clean kitchens, cooking utensils, and silverware.

• Remove debris from driveways, garages, and swimming pool areas.

• Sort clothing and other articles, load washing machines, and iron and fold dried items.

• Polish silver accessories and metalwork, such as fixtures and fittings.

• Replace light bulbs.

• Answer telephones and doorbells.

• Move and arrange furniture and turn mattresses.

Education

High school or equivalent

Skills

• Satisfaction

• Self motivated

• Management

• training

• Inventory

• Sales

• Scheduling

• Cash Handling

• Team Building

• Customer Service Skills

• Inventory Management

• Payroll

• Operations

• retail sales

• Restaurant Management

• Assistant Manager Experience

• Conflict Management

• Food Safety

• Profit & Loss

• Inventory Control

• Budgeting

• Recruiting

• Merchandising

• Restaurant Experience

• Stocking

• Supervising experience

• Leadership

• Planograms

• Cooking

• Customer service

• Human resources

• Retail management

• Cleaning

• Food service

• Caregiving

• Hotel experience

• Kitchen Management Experience

• Store Management Experience

• Shift Management

• Loss Prevention

• Food Preparation

• POS

• Office Management

• Culinary Experience

• English

• Pricing

• Commercial Cleaning

• Banquet Experience

• Catering

• Nursing home experience

• Heavy lifting

Certifications and Licenses

ServSafe

June 2019 to June 2025

Assessments

General Manager (Hospitality) — Familiar

March 2020

Solving group scheduling problems and reading and interpreting P&L statements Full results: Familiar

Work Style: Reliability — Expert

September 2019

Tendency to be dependable and come to work

Full results: Expert

Supervisory Skills: Motivating & Assessing Employees — Familiar March 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Familiar

Management & Leadership Skills: Impact & Influence — Familiar March 2020

Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Familiar

Supervisory Skills: Interpersonal Skills — Familiar March 2020

Fostering a collaborative environment and conducting difficult conversations. Full results: Familiar

Workplace English — Highly Proficient

July 2020

Understanding spoken and written English in work situations. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Residential and commercial cleaning

• Customer satisfaction

• Self motivated

• Hard working

• Reliable

• Shift supervision

• Cash control

• P & L inventory control



Contact this candidate