Stephanie Hodges

**** ******** **** ***, *******, Virginia, 23669, US • 757-***-**** • ad120n@r.postjobfree.com Providing solid customer care while enhancing relationships for [Job Title] with [Number] years of experience. To achieve set goals and targets, I am highly motivated and driven. Trained in document review, working with internal and external parties, and independently resolving routine and challenging concerns. Passionate about ensuring long-term customer satisfaction by providing exceptional service and support. Dedicated to achieving established targets and team goals and has a track record of success. Customer service specialist with experience in lead generation, customer relationship management, and sales. Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses. Warehousing functions

Data entry

Dependable and reliable

Reading comprehension

Credit card processing

Money handling abilities

Medical terminology knowledge

Order fulfillment

Microsoft Word

MS Office proficient

Flexible scheduling

Scheduling

Data collection

Cash handling accuracy

Payment processing

Sales expertise

High School - 2001

Kecoughtan High School - Hampton, VA

Customer Representative - February, 2022 to June, 2023 Maximums - Newport News, Va

Provided excellent customer service by quickly resolving issues and responding to inquiries. Listened to the questions and concerns of customers in order to provide answers or responses. Provided primary customer support to internal and external customers in a fast-paced environment. Entered information about customer interactions into [Software] to track requests, document problems, and keep track of solutions provided. Customer Representative - January, 2017 to July, 2020 Ibex global - Hampton, VA

Was in charge of keeping financial accounts in order by processing customer adjustments. Preserved revenue streams where possible, using refunds as a last resort to maintain customer satisfaction with strong communication and negotiation skills.

Provided primary customer support to internal and external customers in a fast-paced environment. Accepted credit card payments and offered self-serve payment options after explaining charges on customer bills. Looked at account histories and service histories to see if there were any patterns or issues that needed to be addressed. Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me. Spoke with customers about their concerns about products or services in order to resolve issues and increase sales. Kept accurate and current customer account data with manual form processing and digital information updates. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Cashier - November, 2014 to May, 2018

Walmart supercenter - Hampton, VA

Help customers by guiding them and answering their questions. Am in charge of issuing receipts, refunds, change, and tickets. Counted the cash in the register drawer at the start and end of each shift. Checked customer prices and processed sales by scanning barcodes. Completed manual and machine counts of funds for transactions worth more than $[Amount]. Counted cash in the register drawer to keep the register balanced at the start and end of each shift. Packages are bagged, boxed, or wrapped by me.

Credit cards, checks, gift cards, and coupons were all processed by me. Label items with accurate prices and make sure that any price changes are handled quickly. Wrapped and bagged items for customers to protect them from damage and make them easier to transport. Customer Assistant - January, 2008 to January, 2014 Netlos - Hampton, VA

Entered information about customer interactions into [Software] to track requests, document problems, and keep track of solutions provided. Collaborated with the sales, marketing, and management teams to develop solutions and achieve common goals. Dealt with a wide range of customer service, operational, and administrative tasks every day. Am in charge of preparing customer orders as well as delivery arrangements. Answered [Number] phone calls per [Timeframe] to assist customers. Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests. Replaced out-of-stock items with new [Product or Service]s to satisfy dissatisfied customers. Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current. Assisted [Number] customers by approaching conversations with a positive attitude and [Action] every [Timeframe]. Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas. Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas. Kept accurate and current customer account data with manual form processing and digital information updates. Customers were educated on billing, payment processing, and customer service policies and procedures. Suggested the best merchandise based on the needs and desires of the customer. Promised the best prices for [Type] customer services and made sure quotes were accurate. Sorry picker packer - February, 2021 to June, 2023 Amazon - Suffolk, VA

Wrapped and boxed [Type] and [Type] items quickly and correctly, maintaining uniformity to meet fulfillment targets. Prepared orders for shipment by tagging boxes, inserting associated paperwork, and scanning barcodes to upload package data to the tracking system.

Completed more than [Number] orders per day with efficient picking and packing of shipments. Rearranged boxes and aisles to create more floor space and allow forklift operators to move freely throughout the warehouse. Scanned packages and boxes before heading to the loading dock to prepare for shipment. Met production goals by maintaining high levels of productivity and effectively communicating with team members about orders and fulfillment. Painter - January, 2005 to February, 2008

Painting shop inc - Kelford, Nc

Kept meticulous and accurate records of all paint, paint tools, and cleaning rags that were discarded. Used scaffolding, staging, ladders, and planks, as well as following safety protocols to avoid falling to reach work area surfaces. Used a motorized power washer to clean the exteriors of buildings. Cleaned, smoothed, and primed trim, walls, and ceilings in preparation for painting using [Type] and [Type] tools. Cleaned, smoothed, and primed trim, walls, and ceilings in preparation for painting using [Type] and [Type] tools. Used sandpaper, tape, and other materials to prepare surfaces and surrounding areas for painting. Walls, trim, and cabinetry were smoothed and finished by me. Worked a flexible schedule that included some holidays and weekends depending on the changing needs of each project. Dried painted items on drying racks and baked painted items in the oven to finish coated surfaces. ServSafe

First Aid/CPR Certified

CERTIFICATIONS

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