Shushana Hudson-Galloway

Panama City Beach, FL **407

ad120d@r.postjobfree.com

+1-850-***-****

Bachelor of Science Degree in Human Resource Management Certified life and Business Coach

Small Business owner

Authorized to work in the US for any employer

Work Experience

Business Owner

Blessed Love Wellness 2020 LLC - Panama City Beach, FL January 2022 to Present

Sell wellness products ( vitamins, weight loss products and waist trainers) and offer coaching services

(business and wellness)

I am certified life Coach

IHOP server, Certified Trainer (Front of House)

IHOP - Panama City Beach, FL

March 2019 to Present

Server- As a server, I greet and seat guests, memorize allergen information as well as specials, answer questions about the menu, and accurately take orders, among other things Certified Server Trainer - As a Server trainer I train the members of the wait staff so that they are well- equipped with the needed knowledge and skills needed for serving the customers and uphold the service standards. Acting as the intermediary between the management and the server. Top Beverage sales Competition for 2021- I had the top sales in beverage for 2021 in the entire southern Region. In the this region there are over 100 Ihop stores. Server

Montego Seafood House and oyster bar - Panama City Beach, FL April 2016 to August 2021

During my time at this Establishment I have served in various capacity ( host, food runner and a server) Duties including but not limited to ensuring that the dining area is clean and sanitized before allowing guests to sit.

Set the table with silverware, and napkins. Any condiment packages and salt, pepper, and sugar containers should be on the table and ready for the customers to use. To welcome guests and make them feel comfortable when arriving. Try to will build a relationship with people who will become repeat customers. It gives the restaurant a boost in business and pleases the manager and owner. This can can play a vital role in helping restaurant operations run smoothly.

Offer information about the food and drink specials. to be knowledgeable about every dish and drink on the menu. It prepares for any questions the diners have when ordering their meal. Once the meal has finished, requests payment from the customer. It's necessary to learn all aspects of the point of sale (POS) system during onboarding.

Server

Sheraton bay Point - Panama City Beach, FL

April 2018 to December 2018

At this resort there were three different restaurants that I worked in, these were Tides- fine dining restaurant, which serves four course meal, wait staff dressed formal for this restaurant Pelican -this restaurant on the water

Flip flop -this was a outdoor restaurant where I served customer on the pool deck and on the beach . Server

TGIF - Panama City Beach, FL

April 2018 to September 2018

Human Resource Officer

Lifespan Company Limited, Jamaica

October 2015 to March 2016

Human Resource Officer

Responsible for screening applicants responsible for ensuring employees receive job description, updated and organized employees file, liaison with employees, call customers regarding products, collected and recorded money received from customer, managed petty cash and other duties. Certified in ISO 2015 (Jamaica Bureau of Standard) Other duties :

Quality Control - Ensure products are done to the required standard, tested and recorded water PH Recorded the number of products produced daily (bottles and bottled water) Administrative Assistant

Braham Texaco Service Station, Jamaica

January 2014 to July 2014

Administrative Assistant. - Braham Texaco Service Station, Port Antonio, Portland Core duties: Supervised and coordinated activities of administrative staff to ensure that the company's operations are maintained in an effective and efficient manner. This includes the following: answered telephone calls, organized and responded to correspondences in a timely manner, in addition to dealing with employees concerns. (provided customer service to both internal and external customers), managed the filing system, set charge statements for credit customers, accounts receivables -update weekly account receivable reports, put to get weekly income and expenditure reports, verified lodgment and daily shift reports, updated internal accounts Other duties including Human Resource: prepared payments, prepared payroll, updated point of sale system as well as conducted interviews, assisted with selecting and processing of applicants Education

Bachelor's degree in Management Studies with major in Human Resource Management

University of the West Indies, Mona Campus - Kingston, Jamaica Graduation Date November 2013 September 2010 to July 2013

Skills

• strong analytical, written and oral communication skills with the ability to work in demanding environment seeks to gain employment within your organization. Core Competences: Strategic Planning (Business Model and Business Plan), Change Management, Quality Services, Negotiation skills, Human Resource Management, Excellent Customer Service skills and Compensation Management.General Software: Proficient in Microsoft Office Suite Applications (Word, Excel, Access and PowerPoint) Accounting software

• Waitress

• Restaurant Server

• Hostess

• Host

• POS

• Sales

• Server

• Customer Service

• Training

• MS Office

• Word

• Microsoft Office

• Organizational Skills

• Fast learner

• Microsoft Excel

• Recruiting

• Employee Orientation

• Computer Networking

• Operations Management

• Management

• Research

• HRIS

• Conflict management

• Retail sales

• Clerical experience

• Employee relations

• Database management

• Microsoft Access

• Business Analysis

• Team Management

• Interviewing

• Project Management

• Performance Management

• Accounting

• Financial Report Writing

• Office Management

• Quality Assurance

Awards

Leadership award

2012

UWI Leads Certificate in Leadership 2012- Platinum group AZ Preston Hall, Shark Spirit Awards 2012- Certificate of Participation and Outstanding Contribution to External Affairs Committee

AZ Preston Hall, Shark Spirit Awards 2011-Certificate of Participation and Outstanding Contribution to Craig Town Mentorship Programme

Certifications and Licenses

Certified Life Coach

Present

Certified Life Coach

Certified Trainer - Food and Beverage

Present

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