Customer Service Medical Coding
Resume:
CHRISTINE L. NEWMAN
*** *. ****** ******, **** Hill MD 21863
*****.*****@*******.***
CPC-A with experience analyzing and coding documentation of the office based services including evaluation and management services, fracture care and x-rays, as well as providing assistance to the physicians and billing department. Individual with a strong background paying close attention to details and providing exemplary customer service. Solid references from past employers. KNOWLEDGE OF:
CPT/ICD-10-CM/HCPCS codes
Familiarity with medical coding software
Multi-tasking
Professional conduct (HIPAA, Joint Commission
standards)
Medical terminology
V-codes and E-codes
Medical records management
Medical coding procedures
Medical ethics
Human anatomy, physiology, pathology
Excellent self-management
RELEVANT ON-THE-JOB EXPERIENCE
Technology: Proficient user of Microsoft Word, Excel, Access, Outlook and PowerPoint designing newspaper layout; Prioritized work assignments at Delmarva Media Group according to daily top stories found via internet search engines. Familiarity with general office equipment, including copier, fax machine and printer. Communication: Wrote lesson plans and objectives resulting in age-appropriate learning for children at The Next Step Learning Center. Proactively communicate with parents and staff regarding children’s growth and development, to bring awareness and solutions to problem areas. Customer Service: Proactively anticipated customer's needs; went out of my way to answer questions, locate gift items, wrap gifts, and provide trouble-free returns, increasing customer satisfaction and retention for the News Center.
EDUCATION & AFFILIATIONS
Course Graduate, Medical Coding and Specialist, U.S. Career Institute—Fort Collins CO, 2014 Graduate, Bachelor of Arts in Art, Armstrong State University—Savannah GA, 2006 Member, American Academy of Professional Coders (AAPC)—Salt Lake City UT, 2017 WORK EXPERIENCE
Coding Analyst II PENINSULA ORTHOPAEDIC ASSOCIATES, Salisbury MD 2015 Teacher THE NEXT STEP LEARNING CENTER, Selbyville DE 2010–2013 Paginator/Copy Editor DEMARVA MEDIA GROUP, Ocean City MD 2008–2009 Associate THE NEWS CENTER, Ocean City MD 2007-2008 Cashier ROYAL FARMS, Denton MD 2006-2007
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