Business Transformation/Project Manager

EA, DC, & SYS Architect

Melissa J. Smith

Communications

Business Transformation

Proven track record of bridging together IT, Operations, Finance, and Sales & Marketing systems

Expert in analyzing and solutioning of complex issues across stakeholders both internal and global

Excellent manager of global programs and projects, delivered on time and under budget

Experienced mediator, facilitator, and communicator between executives, partners, vendors and engineers

Seasoned business strategist focused on long term goals through detailed execution of projects

623-***-****

Six Sigma Greenbelt

Computer Office Specialist

Arizona Teaching Certificated

TOGAF Trained

CISA Manuals

ITIL Manuals

Project Mgmt 6,000+ hrs

CONTACT

QUALIFICATIONS SUMMARY

Enabled collaboration between departments to unearth key solution agents and their priorities

Uncovered workflows, data and analytics to make informed business decisions

Captured and instigated processes to ensure desired outcomes

Enterprise Architecture

Resolved technical issues for over 600 accounts by creating internal monitoring system

Coordinated help desk systems to achieve real-time data across multiple locations

Researched and solved issues among cross-functional teams

RELEVANT SKILLS

Fostered global project urgency while removing uncertainty and fear amongst stakeholders

Entrepreneurial, Corporate, Outsourcing, Partnerships, and Vendor relationship cultivation

Implemented a clear and consistent strategic, change and implementation communication

American Express

(2008-2009)

Data Center Architect

Doctorate

Org Lead Information Sys/Tech

School of Advanced Studies,

(Two Writing classes Left)

Master

Business Administration

University of Phoenix,

2010

ACHIEVEMENTS

IBM

(2010-2011)

Consultant,

Transformation Manager

Deseret Industries

(2014 & 2020)

Team Lead

Teachers on Call

(2016-2021)

Educator

EDUCATION

WORK HISTORY

linkedin.com/in/

melissajsmithaz

00MelissaJSmith00

@gmail.com

Contact this candidate