FRANK SCHROEDER

Tampa, Fl, *****

813-***-**** ad11ws@r.postjobfree.com

SUMMARY

Experienced IT professional that thrives in a fast-paced challenging environment. Outstanding education and training combined with strong experience in systems analysis and design, software development, user acceptance testing, systems deployment, and desktop technical support. Willing to cross-train into different IT roles. Additional strengths include:

● Developing Creative Solutions and meeting challenges head-on.

● Ability to Grasp and Utilize New Technologies.

● Team Player with Exceptional Communication and Interpersonal Skills.

● Strong analytical skills.

● Worked in customer support roles for hardware and software. TECHNICAL SKILLS

● Programming Languages/Tools: RPG II-IV, ILE, FREE, CLP, SQL, COBOL, Data Mirror, Beginning Java, Python, R, UML.

● Hardware/Platforms: IBM AS/400 Midrange (iSeries), Windows 7/8.1/10/11.

● Software: MS Word, MS Excel, MS Access, MS PowerPoint, MS Outlook, MS Project, Implementer, Agile.

● Certifications: Cisco Networking Associate, A+ 901/902. PROFESSIONAL EXPERIENCE

Chula Technology, Tampa Fl, December 2022 to Current On-Site Support Contractor.-Multiple Customers.

● Check in computer equipment that has returned from the Client’s sites and ensure proper functioning.

● Send out functioning equipment and related software to individual customer sites(personnel hoes).

● All equipment sent in and out of the corporate office was recorded in ServiceNow for proper asset management.

● Imaged Micro PCs with proper software for each department. Re-Source Partners, Tampa FL May 2022 to November 2022 On-Site Client Support Specialist

● Check in computer equipment that has returned from the Client’s sites and ensure proper functioning.

● Send out functioning equipment and related software to individual customer sites(personnel hoes).

● All equipment sent in and out of the corporate office was recorded in ServiceNow for proper asset management.

● Imaged Micro PCs with proper software for each department. FRANK SCHROEDER

Tampa, Fl, 33602

813-***-**** ad11ws@r.postjobfree.com

● Configured Tablets with proper software and settings for fleet operations using Agile process.;

● Shipped thru UPS all client’s equipment to individual locations and ensured their return. Chula Technology, St. Petersburg Fl September 2021 to May 2022 Owner-Analyst

● Installed motherboards and hard drives.

● Upgraded system boards for Lenovo, Dell, and HP.

● Replaced monitor screens.

GO2IT Tampa Fl September/2019 to August 2021

Contract for Technician

● Installed New PC's, upgraded existing PC's, and Pushed updates through the cloud.

● Loaded printer drivers when necessary.

● Migrated end user from windows 7 to 10 on all PC's.

● Provided end user support on the upgrades

● These upgrades were contracted for a variety of companies.

● Installed new networked POS system in large sports training facility

● to include, POS, switches, routers, card swipes, printers, and Apple tablets. Green Pages • Tampa, FL Aug/2018 to Aug/2019

Junior System Administrator

● Installed Microsoft server 2008/2016 express on multiple sites and venues.

● Trouble-shot client-to-server connectivity issues, installing back-up databases and reinstalling the software on Windows 7/10 operating systems on POS systems.

● Installed and deployed necessary software patches through IT Help Desk software- ManageEngine and produced necessary reporting.

● Installed Vipre antivirus software and ran daily virus updates.

● Handled tickets for Multiple Businesses and resolved with minimal escalations. Charter Communications • St. Petersburg, FL Aug/2017 to Aug/2018 Technical Support

Technical support for Spectrum Internet, Home phone and Terms of Services.

● Respond to network problems and stability concerns.

● Utilize diagnostic and monitoring tools to ensure uninterrupted service to customers.

● Provided support for customer's basic networking hardware and software components. GO2IT • Tampa, FL Feb/2017 to July/2017

Contract for Technician

Technician on deployment teams for a variety of IBM projects.

● Installed new PCs and printers with their related software and peripherals.

● Ensured proper cabling was used when connecting new devices.

● Trouble-shot any issues that arose when installing new devices or software. FRANK SCHROEDER

Tampa, Fl, 33602

813-***-**** ad11ws@r.postjobfree.com

Bankers Financial Corp. • St. Petersburg, FL Nov/2014 to April/2016 Developer (Contract)

A consultant assigned to the many new insurance products and upkeep to existing ones. The development was on an AS400 but interfaced with these new products with a Java-based Front-end.

● Worked closely with the Front-end Java developers using stored procedures and SQL.

● Created new portals for increased business in the Apartment/Condo insurance products.

● Revised older existing portals to integrate into the newer Java-Based portals.

● Provided daily support for any production issues that arose in any of the insurance modules such as Claims, Warranty, and Homeowners insurance products.

● Analyzed Data Elements and converted necessary changes to Database.

● Provided User support upon the release of any application and on-call rotation.

● Prepared functional documentation and test plans when required.

● Implemented changes using the Agile process.

● Created flow charts and technical diagrams including UML. GO2IT • Tampa, FL Aug/2013 to Sep/2014

Contract for Technician

Technician on deployment teams for a variety of IBM projects.

● Installed new PCs and printers with their related software and peripherals.

● Set IP addresses and configurations on servers or KVM’s when necessary.

● Ensured proper cabling was used when connecting new devices.

● Trouble-shot any issues that arose when installing new devices.

● Installed New POS systems, both Hardware and Software. SOUTHERN WINE AND SPIRITS (SWS) • Tampa, FL Jan/2004 to Sep/2012 Systems Analyst Consultant (Contract)

Systems Analyst consultant assigned to the SWS Market Expansion project to support the new SWS Lakeland Mega Warehouse system and business concepts.

● Developed RPG IV applications to support product tracking and control via multiple markets.

● Coded Embedded SQL and Prototypes throughout the existing system to enhance the usability and the flexibility of the new system and business concepts.

● Rewrote the existing EDI Inbound/Outbound process to create a new dynamic functional subsystem with STERLING and the core application.

● Interfaced current internal EDI customers to external Logistic Pro WMS/WMI.

● Provided User support upon the release of any application and on-call rotation MILITARY

● Honorably discharged from the United States Air Force at the rank of E-5. FRANK SCHROEDER

Tampa, Fl, 33602

813-***-**** ad11ws@r.postjobfree.com

EDUCATION

St. Petersburg College, St. Petersburg FL

Bachelor of Applied Science in Data Analytics

St. Petersburg College, St. Petersburg FL

Associate in Arts

St. Petersburg College, St. Petersburg FL

Cisco Networking Associate Certificate

Tampa College. Tampa FL

Bachelor of Science in Computer Information Science Suffolk County Community College, Suffolk NY

A.A.S in Data Processing

Contact this candidate