Stacey Ulrich

Orange County, California

ad11vq@r.postjobfree.com

714-***-****

Work Experience

Outpatient Practice Administrator - Multiple Clinic Overhead

Adventist Health Physician Network - AHPN

2019 to present

●Direction and operations oversight of multiple clinics, including cardiology, orthopaedics, family practice and central authorizations and referrals department for Adventist Health Physician Network and White Memorial Medical Center

●Oversight of HBOC (Hospital Based Outpatient Clinic) cardiology testing center at Glendale Memorial Hospital

●Onboarding of new cardiology clinic, including physicians and staff

●Securing capital equipment for cardiology practice

●Staffing and recruitment for all offices

●Responsible for financial obligations in each clinic and office

●Responsible for staffing and salary appropriation negotiations

●Involvement in continuous weekly leadership training through Studer

●Daily operations responsibility for six different clinics and specialties

Setting and enforcing policy and protocol within individual clinics

●Restructure of entire workflow for central authorizations and referrals department for AHPN

Executive Director/HR Director

Interventional Cardiology Medical Group, Inc

October 2011 to 2019

•Practice management of 5 Interventional Cardiologists, 2 Non-interventional Cardiologists, 1 EP, 1

Nurse Practitioner, 4 MA's and 1 Echo sonographer and in-house Nuclear Laboratory staff. • Direct and motivate office and clinical staff (front and back) of an additional 27 wonderful and talented employees, using the C.A.R.E. model - Courtesy, Acknowledgement, Response, Empathy. • Day to day operations of clinic to include staffing, scheduling, patient retention, contract negotiation, nuclear lab, echo lab, finances, Quickbooks, IT, and in-house billing staff.

•Successful in bringing the struggling practice from physicians not taking paychecks, to exceeding financial forecasts and expected year-end bonuses which exceeded 1 million in salary

•Regular staff meetings held twice per month to discuss any issues, and to congratulate any exemplary employees

•Restructure of billing systems to be sure all charges and all hospital billing was accurately billed and paid on time. Including marketing all electronic methods by which patients could fully pay or contribute to their statements

•Successful Meaningful Use attestation for all years of employ

•Implementation of accurate patient documentation through introducing the use of Phreesia pads for optional patient self-check-in, and immediate adjudication of expected amount owed for services • PDSA model for continued improved quality and productivity (Plan, Do, Study, Act) Quality Improvement measures

•Student of Six-Sigma

•Contracting with the bank to use remote capture to deposit patient payments and checks immediately, so that money was deposited sooner, thereby increasing cash flow.

•Implementation of optional patient portal in office and marketed this to patients through education days and additional reception staff to train patients on the use and benefit of signing up for the portal

•Successful certification, through ICANL, of nuclear laboratories prior to the Medicare cutoff.

•Successful certification, through ICAEL, of echo laboratory Increasing revenue 9.7% through better billing and collections practices, without increasing the number of employees

•Development of pacer check clinic and Coumadin clinic to increase revenue and bring benefits to our patients, encouraging patients to have these services in our cardiology office

•Human resource responsibilities to include job descriptions, performance reviews, peer reviews and all documentations associated with policies and compliance for running a human resource department of one person- including certification SHRM

•Risk Management, payroll and benefits responsibilities to include implement use of time clock, and manage benefit programs for 100% participation

•Act as liaison between West Hills Hospital Cath Lab, and our physicians

•Attend hospital staff meetings and training

•Schedule and direct board meetings to review events, finances, ideas with the principals of

Interventional Cardiology to increase business opportunity and community relationships

• Schedule and contribute to quarterly meetings with our CPA to discuss/plan all revenue and projections for our financial years, including physician compensation and reimbursements

•Oversight of cardiology coding updates, including ICD-10 migration, through staff education and training

•Successful implementation and management of Allscripts EMR

Business Manager - Administrator

Pediatric Therapy Clinic

February 2009 to September 2011

•Ancillary service provider for pediatric patients

•A/R and A/P, Payroll, Billing and Cash Handling for all clinic income and expenses through Quickbooks(Quickbooks certified)

•Orchestrated and implemented movement to EMR. Strong understanding of EMR.

•Corporate finance projects, including development of budgets, P&L reporting, and forecasting

•Weekly, monthly and annual reconciliation of all accounts corporate and clinic

•Responsible for all education and teaching programs held by and for clinic

•Reconciliation of all income through private billing means

•Client (parent and educational) management and research

•Enter all daily billing charges from therapist charge sheets to insure timely payments

•Maintain all operations of the daily office functions to ensure that the office runs properly on daily basis

•Maintain motivation and happiness among amazing fellow employees

•Open lines of communication for vendors and therapists

•Develop marketing programs for different funding sources, including private insurance physicians.

•Maintain all personnel files and hiring information, keeping in mind regulations and laws

•Develop and oversee all risk management policies and all malpractice policies for therapists

•Provide credentialing for the state and private funding sources

•Maintain productivity charting for therapists activity

•Manage all office staff, including recruiting, hiring, and competency training

Education

University of La Verne

2012

Masters of Healthcare Administration in Healthcare Administration

Purdue University

1993

Certifications/Licenses

SHRM-CP

October 2015 to Present

Human Resource Certification

Quickbooks

November 2009 to Present

Quickbooks expert user

CFHM

May 2013 to Present

Certified Healthcare Financial Manager

CMOM

March 2010 to Present

Certified Medical Office Manager

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