Margaret Thomas-Jordan

*** ******* ***** ******, ** Phone: 225-***-**** E-Mail: ad11v3@r.postjobfree.com Objective

As an experienced Information Technology Project Manager, I have over 19 years of Computer Science experience encompassed with 17 years of managing and implementing medium to large enterprise systems in various industries. I am seeking a position that will allow me an opportunity to apply my skillset to promote and enhance productivity, manage and implement existing and emerging technology to cast the future of technology. I am also seeking a position, where I can create and manage Line of Business Projects, Programs and Portfolios that will incorporate past, current, and future advancements in technology. Experience

Sales Associate -15-20 hrs./week Kirkland’s (Seasonal Employment)– November 2021- December 2021

• Provided a fulfilling shopping experience to each customer, utilizing Kirkland’s customer service model while assisting with all aspects of operations and merchandising in their store with/without direction from the management team.

• Supported and valued Customer Service experience, in both the in-store and online (ship to store) shopping experience.

• Greeted every customer with enthusiasm, while maintaining zealous and can-do qualities

• Responded appropriately to customer’s request.

• Informed customers of current and future promotions.

• Made customers’ shopping experience resourceful and complimentary.

• Maintained a professional demeanor with customers and co-workers

• Assisted in the process of the receipt of all merchandise in a safe, timely and efficient manner

• Assisted in efficiently organizing the sales floor

• Assisted in the presentation and pricing of merchandise Project Manager – 40-50 hrs./week Army Corps of Engineers -Waterborne Statistics Center(United States Office of Management and Budget) 2013-2017

• I was responsible for the overall assessment, approval, management, control, coordination and execution of multiple projects to support headquarters business line management with the Waterborne Commerce Statistics Center and the United States Office of Management and Budget. This facilitated Congress decision- making with the acquisition, collection, processing and distribution of national navigational data for the Civil Works Program.

• Along with the Civil works program, in this position I was responsible for performing complex imports/exports and analysis of navigation data to prepare comprehensive statistical data/reports, which were provided, to the U.S. Army Corps of Engineers and other federal agencies for planning and operational purposes.

• Served as technical project manager, who was responsible for applying project management processes for the overall management, control, coordination and execution for multiple projects and served as a consultant and technical advisor to federal agencies, industry, cooperate senior and /or district offices.

• I was responsible for broad program operations, using statistics and served as the person who possessed expert knowledge, of factors that involved United States Port projects, navigational data including geography, vessels, laws, commodities, regulations and standards regarding the navigational data management strategies in the agency. 2

• I was also responsible for developing and maintaining programs, scripts, and queries to import/extract data to perform data analysis, in order to prepare data analysis for cross-tabulations reports, data reconciliations, correlations, and time series analysis. I fulfilled data request for statistical reports and publications.

• Ability to manage projects and contracts, through their full life cycle, from acquisition through closure. Facilitated and implemented data warehousing and used Oracle Primavera to manage enterprise projects. Team/Task Lead Senior Software Engineer -40 hrs./week- Raytheon 2011-2012

(2011-2012)

• Team Task Lead for JRTC (Joint Readiness Training Center) at Fort Polk, Louisiana. Reported directly to the Director of Information Technology.

• Collaborated with Raytheon employees and third party government contractors, to facilitate the system that trains and assesses the readiness, completeness, and strategic aptitude and physical fitness, for soldiers deploying on behalf of our nation.

• I worked with the JCATS system staff, to assist or request assistance, to resolve any issues that arose as a result of rotation. I worked to assure rotational configuration files were correct and integrated with other files and or systems for operation and interoperability throughout the command. Implemented, modified, streamlined processes, in working with Cubic on the radar simulator and TAF workstations.

• Worked with Cubic, General Dynamics, SAIC and other third party government contractors, to provide assistance, with systems that are/were part of the JRTC essential tasking for training.

• Facilitated and signed off on testing for complete functionality of the system with PEO- STRI: government witnesses as part of our annual training readiness, functionality and capacity.

• Assisted with implementation of radar capability.

• Reported to the director and to upper level chain- of command weekly. Sr. Systems Engineer -40-50 hrs./week– SAIC Hickam Air Force Base (Pacific Air Force Command) 2010-2011

• Developed, implemented, and maintained web-based application systems. Ensured systems availability and reliability for all Oracle, SQL, web, network monitoring, and portal servers. I was responsible for project management processes, for the overall management, control, coordination and execution for multiple projects and served as a consultant /technical advisor to senior staff.

• I have specialized experience performing and providing oversight of contracts, budgets, schedules, assignments and personnel requirements.

• Developed and maintained programs, scripts, and queries. Prepared reports on status, outage, and performance of current systems and provided impact assessments of new systems.

• Designed and helped implement COOP program redundancy with alternate site. I was responsible for managing portal developers, web developers, and database developers/architects. Experience with ETL (Extract, Transform and Load) databases

• Thorough understanding of the software design methodology.

• I created and designed network topologies. I wrote SOW’s (Statements of Work) for new projects and/or additional resources

• Conducted weekly status briefings to senior leadership and commanders.

• Planned, managed and implemented software projects, using Microsoft Project to include resource allocation, budget and materials. Experience with Data Warehousing and OLAP data (cubes).

• Standardized and streamlined process improvements, for interoperability within company and external systems.

• Developed, evaluated, and implemented web parts, to integrate with existing portals, while adding new functionality.

• Analyzed requirements and ensured the capture and capability of business processes.

• Developed SDD for creation of KM functions within the portal environment.

• Served as a key member of the IT team as lead/liaison for the development, implementation and maintenance of system initiative.

• Experience with Microsoft Dynamics Analytics and Service Productivity (LOP). 3

• Collaborated with contemporaries at other commands, software manufacturers, and IT management teams to resolve complex IT issues and developed strategies to maximize information management technologies.

• Assisted with the development and training of personnel, to utilize all aspects of the IS. Utilized WSUS to install system patches.

• Analyzed areas of concern, identified problems and resolved conflicts through persuasive discussions with management and user representatives.

• Assisted staff with technical expertise, support, administration and maintenance of OIS related software and servers. Recommended approval and revisions, regarding mission/business processes and directorate staff for command-wide implementation.

• Realigned the business posture for command wide Information Technology (IT) applications. Project Manager/Software Developer - 40hrs./week – Adecco/Bank of Hawaii/Revacomm 2009-2010

• Installed, configured, and customized Moss 2007 and WSS 3.0, including the BDC and custom dashboards and content management.

• Performed gap-analysis to cite and correct system inefficiencies.

• Developed detailed project plans, using Microsoft Project for software development, including the project scope, budget project design and specifications.

• Developed .Net web applications using Visual Studio 2008.

• Installed and configured SQL Server 2005 and 2008, setup new servers and tables as well as jobs, views, stored procedures both static and dynamic using SQL.

• Created backups and placed policies in place for restoring data.

• Analyzed current applications and recommended re-engineering of business processes.

• Scheduled and attended weekly meetings and served as a direct contact for upper management. Installed and configured reporting services, created SQL reports using the Visual Studio BI development environment.

• Performed feasibility studies and guidance on upgrades of existing software.

• Developed and maintained custom workflows complete with digital signatures and logic.

• Extensive knowledge with IIS and active directory. Performed troubleshooting and SWAT analysis on various platforms SharePoint Administrator/Senior Programmer/Systems Analyst- 40 hrs./week- AFS Logistics 2007-2008

• Created weekly dynamic and static reports for management review that included KPI’s

• Prepared project documentation and provided end user training, developed department metrics, automated reports to report on the existing and projected metrics.

• Installed, customized, and configured SharePoint, to be used as an enterprise portal for both clients (UPS, DHL. FedEx) and employees.

• Developed custom data transform services, to transfer massive amounts of data from DOS base logistics systems to SQL Server and Windows application for real time reporting and analysis.

• Used NTLM for internal access and forms authentication for external access.

• Installed and configured ISA for proxy administration.

• Used XML to develop Business Data Catalog for electronic forms creation in InfoPath.

• Designed and created cubes for use in SQL Analysis Services.

• Installed and deployed SQL Reporting Services for browser based corporate reporting.

• Automated processes to reduce cost and improve processes. 4

Sr. Systems Administrator 40 hrs. .week– Louisiana Community and Technical College System (LCTCS) 2006-2007

• Installed, customized and configured SharePoint, to be used as a collaborative cross functional community, to provide information and resources for community and technical colleges in Louisiana.

• Developed detailed project plans, using Microsoft Project for software development, including life cycle design, scope, budget and specifications. I was site lead for a system wide implementation of PeopleSoft 7.5 to Fusion.

• Implemented and integrated SharePoint with Peoplesoft. Developed InfoPath electronic forms, using VB.NET and C# web services, to streamline complex processes using dynamic, interactive forms, that connect users to the right data, to ensure departments can centrally manage and deploy electronic forms.

• Attended meetings and served as a direct point of contact for external clients and vendors for COTS products.

• Conducted feasibility studies and assisted with securing contracts of third-party software and integrated them into the environment.

• Integrated SQL Reporting Server and developed SQL reports, to provide users access to real-time data and for forecasting.

• Developed Java applications on an as needed basis, for web to gather information.

• Consulted with and advised management, in reference to their online learning project. Systems Analyst 40 hrs./week Unysis Corp 2007

• ( This employment was previously left off my resume and for verification purposes I am listing it. I resigned, after 2 months of being employed there).

Sr. Systems Analyst -40hrs./week Innovative Emergency Management 2003-2005

• Conducted feasibility studies and assisted with securing contracts, of third-party software and integrated them into the environment.

• Analyzed, improved, and redesigned business processes.

• Prepared and implemented directives for the Pentagon.

• Conducted feasibilty studies. Implemented directives for CDC, Louisiana Department of Homeland Security, DOD, and FEMA customer portals, for B2B vendor access via an in-house contracting tool.

• Created status reports for DOD using Crystal Reports and Excel macros. Developed in-house applications from design through implementation using VB.Net(desktops and Web Apps).

• Developed and maintained SQL Server Databases.

• Integrated SQL Reporting Server and developed SQL reports to provide users access to real-time data and for forecasting.

• Developed crystal reports, installed and maintained crystal launch pad and crystal enterprise system.

• Developed and integrated crystal reports, to deliver financial, HR, and project management information, in a streamlined method.

• Developed Web Parts, using VB.Net to integrate with third party software and publish crystal reports to the web Programmer II / Project Leader- 40 hrs./week Willis-Knighton Health System 2001-2003 Proj3ect Leader

• Gathered requirements for the Rehabiliatation Unit and Pharmacy, Met with the designated managers of those departments

• Provided systems and/or Requirements analysis for Rehabilitation Unit and Pharmacy 5

• Developed/Corrected/Integrated applications pertaining to the Rehabilitation Unit of the hospital

• Developed/Corrected /Integrated appliacations pertaining to the Hospital Pharmacies

• Lead in the development of applications

• Used Microsoft Project to monitor and manage my Projects

• Reported to the Director of Data Processing/IT

Programmer II

• Supported a 5000 workstation health system

• Lead in the development of applications

• Used Microsoft SQL Server 2000 to setuo databases, manage permissions and DTS’s

• Developed Hospital Inventory Tracking System using VB.Net

• Developed contracr management system using Visual Studio Interdev

• Worked with KRONOS time call system and phonetic operator

• Worked with Meditech

• Experience with E-Gate

• Used installshield as a means od packaging and deploying software and version control

• Reported progress to the Project Leader.

Education:

LSU(Shreveport) Bachelor of Science-Computer Science 2001 CompTIA Security Plus Certification (Lifetime)

Oracle Oracle 11g Database Administrator Certification (Lifetime) LSU (Baton Rouge) Project Management Professional Certification 2013 Colibri Real Estate Course 2023

Self -Study I have been approved by the PMI Board and I am currently studying to take the Program Management Certification Exam to attain my (PgMP). Skills

Microsoft 365 Office/PoweApps Applications and/or Platforms: IIS 5.0, IIS 6.0, Crystal Reports. PeopleSoft 7.5-Fusion, ColdFusion, Microsoft SQL Server 2008, Microsoft SQL Reporting, Oracle, Microsoft Office Professional, SourceSafe, MS Exchange, Microsoft InfoPath, Pyxis, Microsoft SharePoint Server, Windows SharePoint Server, Sun Portal, Shell Scripting, Windows 7, VMware, Java, Web Sphere, Adobe Photoshop, Macromedia, Microsoft Project, CSS, XML.XSL, IBM DB2, MySQL, Oracle, Oracle Primavera, AIX, Linux, 6

Unix, Identifying and Safeguarding Personally Identifiable Information (PII), Cyber Awareness Challenge, Oracle(Managing Schema Objects), Active Directory (Infrastructure, Roles, Objects, DNS, Certificate Services, (Windows Server 2008 R2)

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