Golam Mehrab Khan

Dhaka, Bangladesh •Tel: +(***) 184******* • Email: ad11u5@r.postjobfree.com

SUMMARY

A bank teller with 11+ years of experience providing excellent customer service, handling customer transactions, referring credit products, and balancing cash drawers with 100% accuracy. Seeking to fill any institutions Head Teller position to smooth extensive knowledge of banking products and procedures. Dedicated team player, bilingual in English, and ready to help my future organization achieve its goals. And I am also team worker, willingness to learn, well communicable, self- motivated and culture fit person.

PROFESSIONAL EXPERIENCE

Agrani Bank Limited, Dhaka, Bangladesh

Senior officer/Bank Teller II, January 2018 – Present

• Process standard teller transactions for customers, including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, and correcting discrepancies

• Balance automated teller machines, teller cash dispensers (TCDs)

• Complete 25+ customer transactions per hour with extreme attention to detail

• Sell and redeem Govt. Savings Bonds applications to the Bangladesh Bank as needed

• Respond to customer account inquiries from 190+ weekly accounts

• Assisted with the training of 3 new tellers, ensuring they received a comprehensive education on proper banking policies

Agrani Bank Limited, Dhaka, Bangladesh

Officer/Bank Teller I, March 2012 – December 2017

• Adhered to strict safe deposit box operations and guidelines

• Assisted supervisors with audits and daily balancing of the vault, which exceeded as per policy.

• Organized 200+ customer transaction receipts on a daily basis so that they could be properly filed in a timely manner

• Filled in for the supervisor and maintained normal bank floor operations EDUCATION

Master’s degree (MA) in English Language and Literature Jahangirnagar University, Dhaka, Bangladsh

CGPA 3.25 out of 4.00

Bachelor with Honor’s degree (BA) in English Language and Literature Jahangirnagar University, Dhaka, Bangladsh

CGPA 3.21 out of 4.00

Golam Mehrab Khan

Dhaka, Bangladesh •Tel: +(880) 184******* • Email: ad11u5@r.postjobfree.com RELEVANT SKILLS

• Cash management, data and statements report to superior offices/Central Bank, Temenos 24 Software (Banking)

• Customer service, general services, Microsoft Office (Word, Excel, Access, Power Point) LANGUAGE

• English

• Bengali

• Hindi

PROFESSIONAL CERTIFICATIONS

Junior Associate of the Institute of Bankers Bangladesh (JAIBB) December 2020 to December 2020

Banking professional exam-part 1 completed.

Reporting of foreign exchange transactions

June 2023 to June 2023

Training conducted by Central Bank of Bangladesh - Bangladesh Bank (Central Bank) Regulatory guidelines for trade facilitation

January 2023 to January 2023

Courses conducted by- Bangladesh Institute of Bank Management (BIBM)